- Yes, I know how long you've been holding,
and I don't care.
- Why yes, I'd love to spend the next 10 minutes of my life
being told what a horrible person I am by a stranger.
- I'll definitely transfer you to my supervisor who will
give you the same information I just gave you.
- As soon as you started yelling, I zoned out.
- I'm not sorry I placed you on hold for five minutes.
I was hoping you'd hang up.
- Oh, you're never going to use our company again?
Great, that means I'll never have to talk to you again.
- I'm going to tell you the issue is resolved (laughs)
so that I can go on break.
- I'm telling you that I'm finishing up with
another customer, but really I'm just catching up on
office gossip.
- I asked you to repeat that because I was too busy
texting on my phone.
- I'm going to hang up on you
and pretend it was an accident.
- I'm attempting to sound empathetic
because quality assurance is listening.
- The only perk of my job is not seeing your face.
- Please stop telling me this pointless story.
Just tell me your problem
so we could both get on with our day.
- I'm saying this with confidence, but I have no idea
if this information is true.
- I fully intend to look you up on Facebook after this
just to see how much of an (censorship beep) hole you are.
- I'm not sorry you feel that way.
- I'm not sorry that happened.
- Oh, no, I understand.
I just don't care.
- This job has made me dead inside.
- This job has given me a fear of talking on the phone.
- Listen, babe, call me hun one more time,
and I'll burn this place down.
Have a great day.