all right this isn't focus right yes okay changing one second
that's much better okay guys today I'm going to talk to you about everything
that Katherine does for me and that is how to manage all of our cleaning staff
for over 40 properties it's a lot of work
she's overworked and we're gonna talk about that so let's get to it
okay so let's give you some facts I have over 40 properties and I don't manage
the functions anymore Katherine does the property management and managing the
cleaners I am focused on business development I'm adding 12 new properties
this week I'm going to Italy then for a couple weeks that are coming back in my
heading like seven to ten more maybe even another dozen and then going to
isolate so growth is where I met but somebody's got to run the day-to-day
operations so sorry Katherine I'm about to tell all of your secrets on how we
manage our cleaning staff and I'm gonna give you some advice on how to find that
so how to find your staff how to organize them how to pay them so number
one how to find cleaning staff we use Facebook marketplace to do this make a
facebook like business page for your Airbnb business your corporate housing
business and then get some content some photos of your stuff try to get some
people to leave you some testimonials people who stayed at your RV and bees
stuff like that make a real business page then use that business page and go
to Facebook jobs and create a job you'd be surprised
Facebook is so much better than Craigslist for finding jobs and it sure
beats using zip recruiter or indeed it to find an entry-level position like
this so Facebook jobs will give you a bunch of applicants now the key here is
to be super honest about the work yes you might work every single day of the
week yes the work is between 11:00 a.m. and 3:00 p.m. mostly sometimes a little
longer these are things were honest about you have to be able to be reliable
and get to and from work and you have to be willing for your
schedule to be just that randomness that it is because schedules are subject to
change hire a couple of cleaners if you have like at least six or seven
properties you can have like two cleaners and then choose which ones get
days on or days off and as you scale you of course add cleaners as needed and
that's pretty much it but now how do you manage them so we have cleaners in three
separate cities tons of property and so what does Katherine do to do all of what
she does well so first off we created a software where people clock in and clock
out yes I wrote it but there are software's for it and then one is called
when I work you can make it so people clock in and clock out have a GPS like
tethered I think they charge twenty or fifty dollars a month for the thing
that's why I wrote my own version because I don't want to pay for the
thing I could write it so have some sort of
clock in clock out clock out thing so you don't have to go off of people's
word of mouth or their an honor system I mean but also do the GPS thing where you
put all your Jeep like all of your home addresses into the GPS where they have
to be on site to clock in her clock out to prevent something called time theft
all right that's one thing so you'll need a clock in and clock out system
capiche all right good moving on now scheduling
we take all of our listings and put them into a Google Calendar right and then
and we have a Google account for every single City right so every cleaning team
has their Google account and there's a Google Calendar and we export all of our
iCal links to that calendar and then all of our cleaners download Google
calendars app and just import all those calendars right now that's not good
enough to be perfect but that's good enough for them to kind of plan their
week right you want them to kind of be able to see what their week's gonna be
like but not make any changes and that's why we don't give them co-host status
because we don't want them missing with the listings the calendar is good enough
now if anybody books last-minute like same day and then they check out the
next day sometimes those don't go up on Google calendar because it was so
last-minute the iCal system does an updating time so Catherine still every
morning goes through all of our checkouts and then she uses a app called
group me it's like a group messaging app and she creates a one group for all the
cleaners where the cleaners then get dispatched so Catherine will say okay
Ana is cleaning these four units and then you know Christine Kristen or
Christine oh sorry Kristina Kristina's cleaning these units
Sandra's cleaning these units etc as she tries to do this where she groups the
units that are getting cleaned to logistical e tight close to each other
so if you could have your cleaner only clean in one or two buildings that's
best don't have her drive across town to clean one other unit if you have two
cleaners try to give them territories for the day right so she dispatches
people right she creates the route to lower your total cleaning time and lower
your payroll for your cleaners this matters guys this actually does matter
so consider that and then from there people upload photos if the
guests were too dirty if there's any issues we need new supplies it's all
done on this group of me thing so three softwares you need all right you need
when I work because you didn't write your own software I could make one for
you but you know when I works good enough too you should use Google
calendars to export all of your I cows one Google Calendar email system per
cleaning team and then three put everybody on Group me so they can
communicate with you until you hire somebody to do this and a tip is to
dispatch them right based on geographic territory to save them time or cleaning
you also don't want to give any one person too many listings to clean
because they have to be done in time we have everybody show up around 10:30 in
the morning and start from there their goal is to be done by 3 p.m. or 4 p.m.
based on our check-in times and yes you can stagger checkout times and check-in
times to make this easy so if you have 20 listings have some of them where the
checkouts at 11:00 check-ins at 3:00 and have other ones where checkouts at 12:00
and chickens at 4:00 god forbid you can do one to five or ten
to two you get it stagger them so the cleaner can have this cascading schedule
and that'll make your life easier we only do that for our larger properties
our big ones like our three bedrooms our noon to four where our studios are like
one two three I mean 11:00 to 3:00 you get it so Facebook jobs is where you
find your cleaners and then follow everything else I just told you and you
should be aces guys now it's better to have people do a good job and be slow
than to be fast and do a bad job it costs you more money and labor but you
save money on refunds right so hire more cleaners than you think you're gonna
need because things go wrong and you can't help yourself right so thank you
for watching your bb automated questions leave them in the comments and like this
video please I hope you liked it please like it I'll see you guys