in this video i'm going to teach you how to handle your merch by amazon returns so that it
doesn't take up a lot of your time and you're not just focusing on that what's up guys my name is
rj martinez and we're going to talk about returns okay i know it can be frustrating when a customer
returns a product that's been already printed for you and then next thing you know you have you know
three four five six seven returns in one day and it starts to eat away at your profits for the day
i know exactly how you feel with that being said make sure you guys give this video a thumbs up and
subscribe to my channel if you haven't subscribed to my channel hit that notification bell let's get
into it okay first things first you know that we do not handle the merch by amazon returns
at all we don't touch the product that's one of the cool things about merch by amazon and that's
why i love it there's a lot of moving parts right there when it comes to the customer service it's
not just you know helping the customer with the right size but then what happens if they don't
like it then they have to return it so that is uh one of the big pluses about merchant amazon
we don't have to deal with none of that right so imagine if we did man and i know a lot of people
that just hate doing customer service and they'll pull their hair out because they have to deal with
the customer angry customer because they want to return a product and not only that imagine if we
had like 100 returns in a month and then we have a big pile of products just sitting there not doing
nothing would have to you know obviously destroy them yourself and or get rid of them or use them
as gifts whatever you're going to do right and that's the cool thing about this so remember that
now let's say that a customer orders a shirt right and they do not want the shirt what i'm thinking
amazon does is they let them just keep the product right they don't go through the whole process of
you know having them ship it back and stuff like that because what they're gonna do is just destroy
the shirt they're not gonna resell it or do anything like that that makes sense so i can see
customers abusing that which can be really frustrating for us as sellers so when a customer
orders a product for like a one day event right they just order it they wear it for that one day
and then they'll come back and return it and then amazon's like yeah here's your return here's your
refund keep the shirt there's people out there that abuse that type of stuff i know that could be
really frustrating for us and it sucks yes it does but that's just the name of the game me personally
i worked retail for about 15 years and now i'm doing print on demand full time and then obviously
creating content and helping people online but before that i was doing a lot of customer service
a customer would come in and you know return a product if i tell them no they'll get an attitude
and they'll go back and forth and we'll argue and all that stuff it's just no fun because a
policy that we had in place at one of my stores where i worked at it was a final sale no returns
or exchanges but you know with amazon what they're doing is you know try to make sure that customers
happy with their product right and that's just the way it is customers would always return products
it's just retail right it doesn't fit correctly or it's too small or it's bulky it doesn't feel good
on my body little things like that that's the name of the game that we're in and we're like
in the retail we're selling shirts we're selling tank tops we're selling hoodies we're selling pop
sockets so me personally the last seven days okay i've been averaging between seven to eight returns
per day and that's crazy like whoa what the heck but it seems like there's a spike right now going
on but also like during holidays like trending you know trending niches let's say for example any of
the holidays like easter you know cinco de mayo any of these holidays that are coming up i get
more products returned after the holidays over and i think it's just because people are just like oh
yeah i forgot to go return you know the product and they didn't like the product after all they
don't like the design on the shirt they don't like it wait printed they can be a lot of things okay
that we never we're never gonna know because amazon's not gonna share that with us right
unless they you know they put a review like hey this is why i didn't i didn't like it the print
sucked right and there's obviously nothing you can do right there so which leads me to my next
point what i do personally okay i would focus on what i can control improve what you need to
do to accomplish your goals the focus on you know being a better researcher being a better
designer better at uploading listings okay making good keywords in your listings get better at that
type of stuff that is what you can control okay and that can improve your business and help you
make more sales so you can get more return i'm just kidding i'm just kidding that right there
right that is the focus and that's what i do every single year when i go back and look at stuff with
my print on demand business i focus on what i can control let's keep it pushing let's keep it moving
let's make more money let's outdo ourselves let's be better than we were the previous day
okay things like that that i can control personally i'm not going to sit here and cry
over returns because then it will freaking mess up my whole day right and i don't want that for
you neither okay so understand that i'm sharing with this with you because i want you to be better
and the returns and all that stuff that's part of the game one thing that i've learned from getting
returns is when you go like you'll get a return on a product and there's this one time where i
spelled the design wrong spelled it incorrectly there was a typo okay i'm not sure exactly what
it was but it was a design it had it was a phrase on her shirt i went checked it i deleted that
design and then re-uploaded it corrected the phrase re-uploaded it so that's one thing that
i've learned sometimes there's a return there's a reason why sometimes and uh most of the time
it's either you know it didn't fit properly the prints sucked or they're just abusing the system
and they just want to return get their money back the shirt wasn't a hit for them they didn't like
it or it could be you know you did an error in the design and it's not spelled correctly it can
be that so just double check you know it doesn't hurt to just double check and see you know why the
design was returned like i said you can go back and check the reviews let's go into the computer
i want to show you how much returns i had in 2021 and how many returns i have in 22 right now
all right guys so i'm the back end of a merch my amazon account um so i'm in the year 2021 the dot
com is the biggest marketplace right here for me and for that whole year the total the grand total
for every single month on the bottom right here is january of course you can see and then goes
all the way up to december um for the whole year i'm gonna look over here on the side real fast
four thousand seven hundred ninety five dollars and thirty one cents exactly okay with adjustments
and stuff right here this middle column i added that all up um like i said every single month is
going to fluctuate and be different depending you know on the cells and there's a lot that goes into
play right here like i said um but it's it's like averaging like around four hundred dollars per
month right four to five hundred and then you can see the biggest month would be six hundred and
thirty eight dollars and seventy two cents that's the biggest month right there which is in may
right so which is whoa um and then if we move over here to the year come over here to 22.2
as that loads up you can see 390 and 53 cents 385. so the grand total for that one is for the year so
far i'm at 775 dollars and 53 cents god yeah that's when i'm at so far
okay that's for just 22 too and um i think that's uh i i'm just showing you guys an example but
i really don't care about the returns i'm more focused on you know like i said what i can control
and um i hope this is you guys understand that and just a little bit of an insight and kind of give
you some inspiration on everything and what i'm doing personally with growing my merch by amazon
account right and uh being successful at doing all this okay if you have any questions at all
please let me know in the comments i'm here to help this is what i do um full time and if you
want to learn about you know how to do a listing on merch by amazon check out this video up here