The following is a video that will provide an overview of your upcoming virtual video visit at SickKids.
This video will show you how to prepare for a virtual video visit. Your healthcare team is
available to answer questions about your upcoming visit, and the telemedicine team is available for
technical support. Links mentioned in this video can be found in the video description below.
What is virtual care? Virtual care is a way of providing health care remotely
using technology such as a telephone, computer, tablet, or mobile device.
What is a virtual video visit? A virtual video visit provides another option for
you to connect with your health care provider or team. You may need to do some preparation before
your virtual video visit. Location. Find a quiet, private space with good lighting.
Open the curtains and/or turn on all the lights. If your space needs to be set up in a special way, for
example to do an assessment, your healthcare team will give you these instructions before the visit.
Technology. You will need a laptop, desktop computer, or tablet with audio and video. If you do not have
access to these devices, try using a smartphone. You will also need access to the internet. Before your
video visit, download Zoom onto the device you will be using. Go to Zoom.us to download the app.
If joining the video visit from a computer, you can use the browser but the downloaded app is more
reliable. Test your camera speakers and microphone. You may need to attach external speakers or use
headphones or earbuds if the volume on your device is not loud enough. Appointment details. You will
receive your virtual visit details through email or through your MyChart account, if you have one.
Your healthcare team will let you know if there is anything else you need to bring or prepare
for the visit. For example, a measuring tape, medical equipment, or a recent height and weight
measurement. Next, we will discuss how to join your virtual video visit. Joining the virtual video
visit. If you have MyChart, complete e-check-in as early as two days before. The 'begin video
visit' button will turn green 30 minutes before your visit. Click the button to open the Zoom app.
If you do not have MyChart yet, click the green 'begin video visit' button in the email you received,
this will open the Zoom app. This is the screen you will see before your healthcare provider
starts the video visit. Similar to in-person visits, virtual visits may run behind schedule.
If you are waiting more than 20 minutes for your health care provider, please call the
clinic number that was given to you. This is the waiting room screen you will see after
your healthcare provider joins the video visit, but before they admit you to the Zoom meeting.
Next, we will discuss what to expect during your virtual video visit.
Who will you meet? During your visit, you will meet one or more members of your health care team.
This may include doctors, nurses, medical trainees such as residents, fellows, or medical students,
and other health care providers. Your healthcare team will make sure it is a priority to keep
all of your health information confidential and secure during the video visit. Your health card.
You may be asked to present your or your child's health card for
verification purposes at the start of the visit. Connection or technical problems.
If the video drops unexpectedly, try to reconnect by clicking the 'begin video visit' button.
You should expect a telephone call from your health care provider if the video does not reconnect.
If you experience technical issues, please contact the telemedicine team for help. Finally, let's discuss
what happens after your virtual video visit. After your visit, you may receive a summary of the visit,
additional dates for any follow-ups, tests, or procedures and/or a satisfaction questionnaire.
For more information on virtual visits, see the AboutKidsHealth virtual care page at
www.aboutkidshealth.ca/virtualcare. For more information on the MyChart online
portal, visit www.sickkids.ca/mychart or scan the QR code shown here and
follow the instructions to request access. If you have questions about your upcoming virtual visit,
call the clinic at the number you were given in your virtual visit instructions.
Now you are prepared for your virtual video visit. We look forward to seeing you virtually.