- Good day mates.
Thanks for joining me again in the bedroom
(gentle instrumental music)
place where I do all my finest work,
if you know what I mean.
Now, yesterday, I shared with you Andrew's story.
And Andrew's a fellow Aussie on our Facebook group.
Shot off an email to Phillips,
and he was able to receive a full refund
directly into his bank account.
And he since used those funds to go and buy himself
an AirSense 10 machine.
Andrew's not going through the recall,
he's not waiting those 12 months.
And since then it's been so great to hear
so many other success stories,
fellow Aussies getting refunds since that video.
Thanks for sending them all through
I really love reading them.
And their refunds you deserve.
You're entitled to their refunds that are fair.
You know, if this recall was going to take a month
or two months, so be it,
you know, it's not the end of the world.
Although those of you who suffer from sleep apnea,
know what a two months is like not having a CPAP machine,
is pretty hard going, isn't it?
But considering it's gonna take such a long time
and you're entitled to those refunds under consumer law.
You're crazy not to go ahead and get those refunds
and go and get yourself another machine.
Now I've got a little bit more information for you.
The first bit is on the Philips warranty,
and this information was sent through by Toby.
Good day Toby, once again on the Facebook group.
Now he sent through this,
and I'll put a link in the description of the video.
But it's basically an update on the
Philips Respironics DreamStation PAP
5 Year Limited Warranty.
Now, if you purchased your DreamStation after April, 2017,
April the first in Australia or New Zealand,
it comes with a five year warranty.
So pretty much all of you with DreamStation,
which will be the majority of the recall devices,
will have a five-year warranty on your devices.
And I'll just read you what it says.
"For Australian and New Zealand customers.
"This limited warranty replaces the warranty included
"in the user manual and applies
"to DreamStation pack products
"after the 1st of April, 2017."
So in the manual, it will say two-year warranty,
but Australia and New Zealand,
you guys have a five-year.
Now that means most of you,
that device will be well within its warranty period.
And that means you are definitely entitled
to that full refund.
It's a major fault.
The machine is no longer fit for purpose
and it's within its warranty.
Now, so that's great, you guys get refunds.
No recall for you, that's brilliant.
I'm sorry to all you guys in the US,
I'm not sure how it's all working out for you,
but maybe it's got something to do with the fact that
you guys get your gear...
A lot of you get it for free through your insurance.
We don't get anything like that here in Australia,
we pay big, big dollars.
It's like double the price and it's all out of pocket.
So another guy on the Facebook, Casson, good day Casson.
Hope you well, brother.
Now he updated, he just got a refund yesterday,
$1,430 direct from Phillips.
And Casson said,
"Call 1800-009-579,
"to escalate your current recall registration
"to a full refund from Phillips if you are in Australia.
"That will give you two options.
"One to pay for renting another product
"until your DreamStation one gets repaired or replaced,
"or two get a full refund under consumer law.
"I got the full refund myself."
Now Casson also didn't buy his machine
directly from Phillips, which I found great.
So he got his machine somewhere else,
but he was able to get that full refund
at directly from Phillips.
So that's what I suggest you do guys.
Maybe even don't bother about that email stuff.
Maybe just call them up directly
1800-009-579.
Chat to one of the guys at Phillips,
request, the full refund under consumer law.
And hopefully then you get that money
direct into your bank account,
and you can go and pick yourself up another device
and get back to having a great night's sleep.
In the meantime, yeah, all the best guys.
Now, Phillips is a huge global corporation.
The refunds they're gonna give out are absolutely tiny.
They are doing billions of dollars in revenue every quarter.
(gentle instrumental music)
In fact, only a couple of quarters ago,
they bought back $2 billion as a share buyback,
buying back their own stock.
So this is just a drop in the ocean.
It's a grain of sand, these refunds,
but it means a lot to you guys a whole lot more to you
than it does to them.
And I hope you get one.
All right, see you soon, bye.