Being a modern worker often
feels like you're wading through
a giant, massive
digital document dump
filled with duplicates, dead links
and multiple versions of the same
doc with extremely confusing
titles.
So much time is wasted
searching for the right file, the
updated spreadsheet, or the
gatekeeper who can grant you access
to whatever it is you need to do
your job.
And then there's the horror stories
about accidental deletions.
It's all very tedious, annoying,
and a major drain on productivity.
In fact, Forrester Research
estimates that knowledge workers
lose an average of nearly a day
and a half every single
week just creating, reading
or searching for information.
That's a lot of digital paper
pushing. And if you have a customer
waiting for a response,
you might strain or destroy
a relationship.
The issue, which we'll call the
"Content Chaos Problem,"
is a symptom of having disparate
data silos, things like
email, CRMs, line
of business applications, external
client portals, file systems,
file sharing applications, etc.,
etc., etc.
And on top of that,
there are compliance and security
considerations. And let's be honest,
if you can barely find the right
piece of content, chances are
you're struggling to make sure it's
properly protected and
managed.
So how do we create
a solution that completely
avoids the "Content Chaos
Problem?" Well, we need to
start with a central, searchable
repository with unified
governance and security to
bring all these disparate silos
together.
And since the volume of documents
will inevitably grow, the
repository must easily scale.
The advantages are numerous,
once housed under a single and
secure digital roof.
You can tag each document with
metadata and set up access
controls and permissions to ensure
that the right people or teams
have access to see, edit
and share the right content, all
while adhering to regulations and
best security practices at
a robust, granular
level.
In addition, an ideal content
services solution would both
integrate with other LoB
applications and allow you to
do everything under the sun to
a document, namely: merge,
split, annotate,
redact, edit, comment
on, configure and of course
upload. And by serving as a
single source of truth, the
central repository should
ensure that all stakeholders
are quite literally on the same
page; no duplicate content
and no inconsistent file
structures.
The benefits to all of this are
pretty obvious.
You save time, which can help
improve your customer experience.
You streamline content management,
which can make payments, approvals
and verifications a breeze.
And key in our hybrid
workforce world, you can
tap into the cloud to securely
search for and access content
from anywhere in the world and
on any device.
Finally, a content services
solution is also more
than just a secure repository.
It also mitigates compliance
risk by empowering you to
apply unified content governance
processes from a single,
comprehensive and scalable
solution.
That is particularly important
because when their's sensitive
customer information or
trade secrets, you want to make sure
that's secure and this protects
your company from major liabilities.
All of this sounds great, but
building it from scratch or even
simply relying on cloud storage
or file share applications
is extremely time and
resource intensive,
and meeting governance standards is
a major challenge with serious
potential consequences if you're not
making it work.
But if you click on the link
below, you can sign up for
a 30 day free trial
of IBM Content Services.
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