hi there everybody my name is Richard
McMunn from the interview training
company past my interview comm and in
this tutorial I'm gonna teach you how to
ace an interview it doesn't matter what
kind of interview you have coming up I
promise you this tutorial is going to
make a significant difference to your
performance and it is my aim
during this video to make sure you pass
your interview now before I get into
those all-important tips and the great
interview questions and answers a very
warm welcome to this interview training
tutorial actually there in the sense of
our name is Richard McMunn I'm very
passionate about helping people pass
their interviews and we are going to
focus on making sure that you give
high-scoring answers to the interview
questions that you're going to get asked
now before I get into those please do
subscribe by clicking the red button
below the video and I would very very
much appreciate it if it gave the video
I like thank you very much okay so as I
say if you watch this video from
beginning to end I promise you that your
chances of success at your interview are
going to skyrocket now each question
that I give you I'm gonna start off by
giving you some really important tips to
making sure you stand out from the crowd
so let's get straight into it question
number one tell me about yourself this
is pretty much guaranteed to be the
first question at any kind of interview
whatsoever now there are three important
tips so please do take note to these
first of all tell them something about
you the second thing is to tell them
something that you do and then thirdly
tell them something you're looking
forward to and I'm gonna put that all
together in a sample answer in a second
so let me just recap when answering the
interview question tell me about
yourself focus on three things tell them
something about you something you do and
something you're looking forward to
here's how to do it I am loyal
hard-working professional and
conscientious and having studied the Job
Description for this role in detail
I feel the attributes I possess are a
strong match whilst at work I am someone
who takes pride in delivering each task
to a high standard and I achieved this
by working closely with other people
within the team I also make sure I
obtain
clear brief from my manager or
supervisor as to what they want me to
achieve whilst working in the role if
successful I'm looking forward to
learning the role quickly and getting to
know as much about your products and
services so I can start contributing and
making a positive impact within the
organization now if you use that
response right at the start of your
interview the interview panel will be
impressed because you're using positive
keywords and phrases and you are
focusing on three specific things so if
you're thinking right that's a huge
amount to write down I will tell you
where you can download these and other
top scoring interview question answers
once we get to the end of the tutorial
so something about you something you do
and something you're looking forward to
and you won't go far wrong next question
why do you want to work for our company
so they want to know are you going to
come along and work for us are you gonna
work harder and are you gonna stay for a
long time and they want to know what
research you have done during your
interview preparation so another three
things that I want you to focus on
number one your research and the
personal benefit to you of why you're
going to be working for their company
the second thing is their future plans
and number three give them some praise
okay so here's how we do that having
researched your company you are clearly
a leader within the industry and I feel
I would be able to excel within the role
and put all of my skills qualities and
experience to good use while studying
your company it is clear to say that you
have strong and exciting plans for the
future and I would like to be a part of
your journey through the role I am being
interviewed for today finally it's also
clear that you support your employees so
they can excel within their roles
there's lots of positive comments online
about your company and if I'm successful
interview I'd feel quite proud to have
your organization's name on my CV or
resume so again we've divided it up into
three things the research and the
personal benefit and with regards to the
research and you have to go on their
website just look at their upcoming news
stories just just one thing to talk
about their future plans and also the
price of three important things and
you'll see when preparing for your
interview it's easy if you follow this
structure this unique structure that
I've created for you okay another one
this is a difficult kind of question
when have you provided excellent
customer service virtually all
organizations will have customers or
clients and they will say to you one of
you provided excellent customer service
so for things when structuring our
answer because we need to give them a
specific answer to this question it's a
behavioral type question when have you
provided excellent customer service
don't fall into the trap of saying well
if I had to deal with customers this is
what I would do give them a specific
example of when you dealt with a client
or a customer if you've never done it
before then give an example of when you
witness somebody else giving great
service so we need to split our answer
up into four parts situation task action
result you tell the interview panel the
situation you were in you tell them the
task that needed to be done you then
tell them the action that you took and
then finally what was the results
following your action so here it's my
sample answer using situation task
action result whilst working in a
previous role I received a call from an
unhappy customer the lady was clearly
upset and she started to complain about
the poor service she'd received from our
company it was my job to make sure I
listened to the customer in order to get
to the bottom of the complaint to
resolve it quickly to her satisfaction
and to also prevent it from happening
again
I asked the lady to tell me in detail
what had happened while she was talking
I listened carefully and took notes then
when she had the time to explain the
problem I apologized to her and
explained what I was going to do in
order to put the situation right now
basically the custom had ordered a
product from our website and she been
sent the wrong goods I immediately
dispatched the correct goods on a fast
track delivery service and also refunded
the initial payment due to the
inconvenience she agreed cost the end
result was the customer was extremely
satisfied with the service I provided
and she went on to leave a positive
review online now that uses a clear
concise and logical structure with
situation task action result but more
importantly and this will gain you the
highest scores possible it's a specific
answer of a situation you are in and as
I say if you've never dealt with
customers before give an example of when
you witness somebody else giving
brilliant customer service now stick
around because I've got more questions
to work through and you don't
Missy's tips but I have created 21 great
answers to talk interview questions and
it's in a guide and there's a link
that's appeared right there in the top
right hand corner and that will take you
through to my website which is here
which is called past my interview comm
and you can download that guide on the
page next question
why'd you want to leave your job this is
a tough one why do you want to leave and
you can quite easily fall into a trap of
saying well don't really get on with my
manager or I'm not really happy with
someone we've in the team don't say
anything like that do not say anything
this is how to do it using my three-step
approach number one praise your employer
however tough it might be praise your
employer give a safe reason for wanting
to leave and I'll give you a safe reason
in a second finally take something
positive away from your time with your
employer so we're gonna focus on three
things in the answer praising the
employer given a safe reason for leaving
and then finally taking something
positive away so if you think about it
you were interviewing somebody and they
came in and they praised their employer
what would you think about them you
would think good positive things and
that's what I want them to do for you to
make sure you pass here we go my
employer has been fantastic and I've had
a great time whilst there and I've also
learned a huge amount whilst working
alongside some great people however I
feel it's time to move on and work for
an organization like yours who has
exciting plans for the future I also
want to put I want to work somewhere
where my skills are put to good use
I've also gained so many invaluable
experiences whilst I've been there and I
will leave them on positive terms so
we're praising them we're given a safe
reason and then we're taking away
something positive and that's the safe
answer that we'll get high marks next
question what's your biggest weakness
and have a tough interview question
because what we don't want to do is to
give them a weakness that is a match for
the job description or the job advert so
if you're required to work as part of a
team in the job advert and you go on to
say well my weakness is I'm not really
good in as part of the team what I'm
great working by myself you're not going
to get the job you want so we want to
avoid the weakness the witnesses that
match the job description so three
important things give a weakness that is
not a match for the job ever make your
witness attractive to the employer and
how to do that in a second and then also
explain how you're taking steps to
improve upon your weakness that's the
key thing you can identify can say
you've got a weakness but you're taking
steps I'm sorry I've got one too - that
should be three there I apologize so
give a weakness it's not a match make
your weakness attractive and then
explain how you're taking steps to
improve here we go I don't have many
weaknesses but there is one I've been
aware of for some time and that's the
fact that I find it hard to say no to
people in the past I've literally taken
on so many tasks that I get a little bit
overwhelmed and I've been learning to
take on fewer tasks to make sure they
are all done to the right standard
having said that from an employer's
perspective I actually think my weakness
is attractive because I will always do a
good job for you and I'll be the first
person to put my hand up if you need a
volunteer so generally in life if you
don't say no to begin you take on loads
of tasks and you know you find it
difficult to say no it's perceived as a
weakness but it's actually from an
employer's perspective it's a good thing
now if you want 21 in total including
the ones that I've just put up there
so you get an exact match of them click
that link right now or go to my website
pass my interview comm you can download
my 21 great answers to tough interview
questions guide you've got any questions
put it in the comment section but I hope
you've enjoyed that I hope my passion
comes across don't forget to like the
video I very much appreciate that and I
wish you all the best in your pursuit to
passing your interview thank you for
watching