- eHealth New South Wales is the digital arm
of New South Wales Health
which is Australia's largest public health system.
Our organisation's mission is to support digital
transformation and digital enablement
of New South Wales Health.
Critical to our success in driving digital transformation
of New South Wales Health are the skills
and competencies of our staff.
eHealth New South Wales Digital Academy is a great example
of our strong commitment to workforce development
and in particular training and development of our staff.
- When we started the Cloud Academy,
it was for a specific purpose.
It was a training program more than anything else.
As we scaled the environment and we had more and more
of our staff joining the academy,
we soon realised that it could have more power
being more than a training program.
- The Digital Academy is a holistic approach
to building skills and capabilities.
The learning is delivered
through a variety of offerings from short, sharp,
45 second quick reference videos, face to face training,
be it live or through webinars, through online modules
all the way through to really fun and exciting game days
and hackathons where we bring our people together
to compete and solve problems.
And I have to say this is the most exciting part
of the Digital Academy because this is where people
really shift the way they think about doing their job.
From just technical transactions
to solving customer situations with real live solutions.
- The types of training we deliver
are for the most of the major skills capabilities
that people need to work in cloud.
So that would be solution architecture,
developing, operations,
and also into some more specialised areas around security,
DevOps, and data and analytics.
- The Amazon Web Services learning team,
they helped us establish as a learning team
what do we need to know to have conversations with our SMEs.
What is industry leading in terms of technical capability
and the delivery of learning offerings?
They taught us to not be afraid to try new things
as a learning team
and they also made the Digital Academy stronger
by helping us see what industry best practice
partnerships look like.
- The scale of what eHealth's been able to actually do here.
They were the first organisation in the public sector
in Australia to actually build out a program
of this scale and scope.
- By mid 2023, most of eHealth New South Wales staff
will have completed the cloud stream.
- So we found that people can apply the learnings
which is really important for us.
People are really enjoying it
and it's increasing staff engagement.
Overall, it's been really successful.
- The Digital Academy has helped me hone my skills
understanding about the cloud,
looking at the various implications
of how you implement AWS security,
as well as how you can optimise data analytics.
- I found Digital Academy to be an incredible resource
to upscale myself in core cloud concepts
and enhance my knowledge around AWS services
as well as get useful hands on lab experience.
I'm also a proud achiever
of AWS Cloud practitioner certification
and it's adding to my professional credentials.
- 81% of our learners are celebrating the fact
that not only are they feeling confident and competent
to do what they need to do on the job,
but they're now feeling confident and competent
to learn new skills and capabilities.
- I think the biggest advantages of Digital Academy
is the interactions that we have with peers,
your interactions with the highly qualified trainers,
as well as learning new things which can be applied
to bring benefits to the wider healthcare community
in New South Wales.
- The skills gap in Australia is real.
Australia will require six and a half million
additional digital workers by 2025.
That's a 79% increase over 2020.
- AWS is in a unique position to have clear visibility
around the globe of the fact that there is a skills gap
that exists in cloud capabilities.
What this means is our customers can't simply rely
on hiring to close their skills gap
or obtain the skills that they need.
They actually need to budget for
and invest in re-skilling their staff.
- As a cloud engineer, I feel more confident
in performing challenging tasks
using my newly acquired skills from the Digital Academy.
- We continue to evolve and add to the Academy
to make sure that it's fit for purpose
and it allows the organisation to evolve
to make sure that eHealth New South Wales
can continue to provide the service it needs
to New South Wales Health.