ARSON CHARGES.
>>> A SYMBOL OF EVERLASTING LOVE
AND COMMITMENT.
WIFE.
ENGAGEMENT AND WEDDING RINGS ARE
INVESTMENT.
SO WHEN A HOUSTON COUPLE
CONTACTED CHANNEL 2
INVESTIGATES, ANGRY THAT THEIR
DIAMOND RING HAD BEEN ALTERED,
OUR AMY DAVIS STARTED TO DIG.
AND SHE DISCOVERED COMPLAINTS
FROM ACROSS THE COUNTRY AGAINST
A MAJOR JEWELRY CHAIN ACCUSED OF
SWAPPING DIAMONDS FOR CHEAPER
ONE ONES.
TONIGHT SHE REVEALS WHAT SHE IS
UNCOVERED AND THE STEPS TO MAKE
SURE THIS DOESN'T HAPPEN TO YOU.
>> THEIR RELATIONSHIP, HIS
PROPOSAL, HER WE HAD RING.
>> IT WAS PRETTY MUCH KIND OF
WHAT I HAD PICTURED OR IMAGINED
GROWING UP AS A LITTLE GIRL.
>> Reporter: PICTURE PERFECT,
BUT SIX WEEKS BEFORE THE BIG
DAY, DOCTORS DIAGNOSED HER WITH
HODGKIN'S LYMPHOMA.
CANCER.
SOPHIE NEED HER WEDDING BAND AND
ENGAGEMENT RING RESIZED.
SHE SAYS K. JEWELERS WHERE AARON
PURCHASED THE SET SAID THEY
COULDN'T BE ALTERED, SO WOULD
REPLACE THEM WITH TWO NEW ONES.
>> I WAS VERY WHAT'S.
>> Reporter: A FEW WEEKS LATER,
SHE PICKED UP HER NEW RINGS AT
THE GALLERIA STORE.
>> IT WAS NICE TO WEAR A RING.
>> Reporter: IT WASN'T UNTIL SIX
MONTHS LATER WHEN SHE DROPPED
INTO ANOTHER KAY JEWELERS HAVE
TO HAVE IT CLEANED AND INSPECTED
AS REQUIRED THAT SHE WAS ALERT
EMPLOYEE.
>> SHE ASKED ME, DO YOU KNOW
ABOUT YOUR CENTER STONE?
IT?
SHE SAID, IT'S FAKE.
WORTHLESS.
EVEN THOUGH AARON SHELLED OUT
$6,500 FOR THE RING JUST TWO
YEARS PRIOR.
WHAT'S WORSE, KAY JEWELERS
CLAIMS AARON CAME IN MONTHS
EARLIER WITH THE CENTER STONE
MISSING AND ASKED THEM TO PUT IN
A FAKE CUBIC SIR CONE I CAN'T,
ANOTHER.
>> I DON'T KNOW IF IT WAS IN THE
FACTORY THEY'RE TRYING TO COVER
UP FOR SOME CROOKED BUSINESS
THAT'S GOING ON.
>> Reporter: ROAD BECAUSE HE
SAID THE KAY JEWELERS HE
PURCHASED GUARANTEED THE STORE
WI REPLACE IT IF IS CHIPS OR
IS LOST.
>> WHAT I THINK IS HAPPENED IS
THEY BASICALLY SWAPPED DIAMONDS.
>> Reporter: THEY'RE NOT ALONE.
ON FACEBOOK, FRUSTRATED
CUSTOMERS ARE POSTING TO A PAGE
CALLED BOYCOTT KAY JEWELERS.
KAY IS OWNED B SIGNET JEWELERS.
THIS WOMAN SAYS SHE DISCOVERED
HER DIAMOND WAS REPLACED WITH A
CHEAPER STONE.
THIS WOMAN TOLD ME THE SAME
THING HAPPENED TO HER.
AND THIS WOMAN'S ENTIRE RIN
DISAPPEARED.
>> MANAGEMENT IS AT FAULT.
>> Reporter: THIS IS AN
HOUSTON.
>> AS SOON AS THEY HEARD ABOUT
IT, THEY SHOULD HAVE GONE IN AND
TIGHTENED UP THE INTAKE AND
OUTGOING OF REPAIR JOBS.
>> Reporter: WE DO KNOW IN EACH
INSTANCE THAT A CUSTOMER CLAIMS
A RING WAS LOST OR A DIAMOND
SWAPPED, THE JEWELRY WAS SENT
REPAIRS.
AND WHEN THAT HAPPENS, EMPLOYEES
SHOULD CHECK THE STONES BEFORE
THEY LEAVE THE STORE UNDER A
MICROSCOPE AND IMMEDIATELY WHEN
THEY GET BACK.
>> THEY SHOULD MAKE A SKETCH OF
THE INCLUSIONS IN THE DIAMOND.
THAT WAY WHEN IT COMES BACK,
THEY'LL MAKE SURE THOSE
INCLUSIONS ARE STILL IN THE
>> Reporter: IF YOUR DIAMOND
COMES WITH A GEMOLOGICAL OR GSI
CERTIFICATE, THE STONE HAS A
NUMBER INSCRIBED ON IT.
GORDON SAYS YOU SHOULD ASK TO
SEE YOUR DIAMOND UNDER THE
MICROSCOPE, TOO, WHEN YOU LEAVE
IT AND THEN WHEN YOU PICK IT UP
AGAIN.
LOOK FOR THAT GSI NUMBER AND IF
THERE ISN'T ONE, LOOK FOR AND
NOTED ANY INCLUSIONS OR FLAWS ON
THE DIAMOND.
KAY JEWELERS DID EVENTUALLY
REPLACE THE STONES OF EACH OF
THESE WOMEN AFTER THE CHAIN SAID
IT INVESTIGATED THEIR CLAIMS.
SOPHIE AND AARON STILL HAVE TO
TAKE THE RING TO KAY FOR
BIANNUAL INSPECTION, BUT WILL BE
MORE CAREFUL.
AND WATCHING THEM.
IT WON'T BE DROPPING IT OFF OR
ANYTHING LIKE THAT.
>> Reporter: GETTING YOUR RING
APPRAISED BY AN INDEPENDENT
THIRD PARTY IS ALWAYS A GOOD
IDEA AND YOU CAN ALSO BUY
INSURANCE INDEPENDENTLY INSTEAD
OF THAT STORE WATERS.
MOST JEWELRY STORES WILL CLEAN
FOR FREE WHEN YOU TAKE IT IN.