Hello, everybody, welcome back to my channel Jennifer Marie VO, where I teach you different
ways that you can make money online working from home. In my last two tutorials,
I've taught you about a platform called Upwork, where you can sell your services as a freelancer
and apply to 1000s of different freelancing jobs online. As of the time of creation of this video,
I am a top rated Freelancer and have earned over $70,000 on upwork.com selling my services as a
voiceover artist and as a video creator. So if you want to learn all about the process for signing up
to Upwork, how to become a freelancer, and how to apply to jobs and write a cover letter for those
jobs, make sure to check out my two tutorials on Upwork, which I will link to in the description
below this video. So this tutorial is going to show you what happens once you actually start
to get job offers. I'm going to teach you how to accept a job offer how to submit your work
once you have finished and request payment, how to cancel the contract with a client if
you are unhappy for any reason, and how to end a contract once you have completed the work so that
the client can give you feedback and you can give feedback to the client. This is really important
because if you start to get a lot of positive feedback from clients, then more clients will
see your profile and they'll want to work with you and send you job offers or interview requests
once they start to see that you are an excellent Freelancer and have five star reviews from other
clients. Now before I jump into this video, I want to make it very clear that I am not affiliated
with Upwork in any way, they have not sponsored me to create this video. These are all my own
opinions and experiences using the platform. And if you haven't already, make sure to subscribe to
my channel for more videos like this one where I share real and honest ways that you can make money
online working from home. So let's get started. So now I'm going to show you how to accept an
offer. So once a client has decided that they want to work with you, they will submit an offer that
you have to accept. So as you can see here, when you go on to upwork.com and log into your account,
if you have a new offer available to you, it will pop up here with this little star,
it says you have one offer. So you can go ahead click on that. And then here under active it will
show you all the offers that you have right now. So these are the offers sent from clients. So I
received this one on December 2, what you'll do is you'll click at the top here and the offer name.
At the top you'll see the status it says pending expires on December 9.
So that's when the offer expires, the contract title, that will also show you the due date,
if the client has set a due date for this client, they want me to do it on the same day. So it is
December 2 is when it's due later on today, which is when I'm filming it, you can see the bid. So
this client is paying me $100 for this job, you can see the Upwork service fee. For this one,
the service fee is only $10. And that is because I have worked with this client so many times.
If I click here on explain this, it says Upwork pricing structure is a sliding scale based on
your lifetime Billings with each client across all hourly and fixed price contracts you've ever had
with them on Upwork. The more business you do with a client, the lower the fee you will pay.
So with this particular client, I've made over $4,000. And that means that I only have to pay
a 10% fee to up work. So when I started out, I always had to pay a 20% fee. So normally,
if you get your first job, and let's say it was $100, you would pay a 20% fee, which means that
I would have received $80. If I was just starting with this client, because I have worked with them
before and made over $500 from this client, I only have to pay a 10% fee. So I will receive $90.
And then if I continue working with this client for years to come and make over $10,000 with this
client, then I will pay a fee of 5%. So that will only be $5 in this case. So you can go ahead and
scroll down. It will show you the work description I already know it says explained because I already
know what I'm going to do for this client. So I'll go ahead and click Accept offer.
Here you have to put a message. So it says Do you have any questions? Or are you ready to
share your next steps? Get started on the right foot by setting clear expectations.
I'll just put something like Thank you. I'm looking forward to it,
for example. And then you have to click Agree to the terms. So then I'll click Accept offer.
And now this contract is right here. And I can click submit for work for payment. Once I
am ready to submit my work. You can also click on active milestones. And you can see here that this
is the job that I have just accepted. If for some reason you decided Listen, I don't want to do this
job anymore. Maybe you were having troubles with a client or it was getting, you know wasn't what you
signed up for. You can click here on the contract and that will open up the contract that you have
Then you can click on these three dots here, and you can click
and contract, that would be returning the money to that person. Because as you can see here,
right now, this is a fixed contract, the budget is $100 in escrow is $100. So that means that this
client has already deposited this money in escrow, which means that she cannot take this money back
from me. But I also cannot access this money until she approves it that and says that I have done the
job. It's a way of protecting both the client and also the freelancer. So milestones paid zero
remaining $100. Sometimes people will divide this into different milestones. So let's say the first
draft and she put $50. And then once I did the first draft, there was another milestone for draft
two, and that total was $100. But in this case, with this client, we don't have more than the
one milestone, we just have this milestone here, which is the full $100 for the full job. So now
I'm going to show you how to leave feedback once a contract has been ended. So you can either end
the contract yourself or the client will usually end the contract after the job is completed. So
you can see here that my client has approved the milestone, which means that I have been paid $100.
When you finish a job, you have two different options. So if I go here under my jobs,
and click on active milestones, these are the two jobs I'm working on right now. So what I could do
is click submit work for payment. And that will pop up the job that I finished and then I can put
here you know I've completed editing this video or creating this video or whatever the job is.
And then you can click Attach File and browse your computer to find the file that you are going to
send your client with your finished work, whatever that is, then you can click Submit,
and then it will pop up for your client saying that their Freelancer is requesting payment.
Now because I have a good relationship with my clients and do ongoing work, I know that they
will just automatically submit payment without me having to ask them for it unless they've forgotten
for some reason. So this client, for example, she has approved the milestone without me having to
ask her for it, I just sent the work that I did right here in the window, the chat that we had
going on. After she approved it and listened to my work, she approved the milestone and then she
went ahead and ended the contract. Now this allows us to to write feedback for each other. And then
what we typically do is when she wants another job, she'll open up a new contract.
Some clients prefer just to keep the same contract open, I have one client that we've had a contract
open for almost three years now because I do work for them pretty much every month.
And it's just one milestone added on to the next to the next. So just depends on what you want.
Then you're going to click on View Details. If you want to leave feedback, you cannot see the
feedback that has been left for you until you leave feedback for the client. So to leave to
give feedback, you can see here, you can either click on the stars, or click here on feedback.
Again, it says clients feedback is hidden until you provide feedback. So you're going to click
on give feedback. And then here you're going to put in the reason for ending the contract.
So I'm going to put job completed successfully. how likely are you to recommend this client to
a friend or colleague, I'm going to put extremely likely now this here is private feedback. So your
client will not see this, this is anonymous. And then your public feedback, this will be shared
on your clients profile only after they've left feedback for you. So I had an excellent
experience as always with this client, so I'm going to give them a five stars. I did, I've only
had one or two experiences in three years of where I had to leave really poor feedback for a client.
And in that case, I would give one star two stars depending on the category. I've had clients,
you know, that had horrible communication or they wouldn't didn't want to pay you or they asked for
way more than you originally agreed upon. And this gives you an opportunity to share with
other people in the community, you know, to warn other freelancers about a client that maybe isn't
really a great client to work with. And then you're going to write you don't have to write
something if you don't want you can just click submit feedback. I like to put something so
I might put Okay, then you're going to click on submit feedback. Okay, and then you can see here
it says congratulations on the successful job. Let your network know that you're available for
more work. So you know this shows you hear the feedback that she gave for me, she said as always
I delivered incredible voiceover and we can use the first take Thank you Jennifer. You can click
here share And if you wanted to share this on your LinkedIn page, you could go ahead and do that as
well or even save this. So once you go back to your profile and you scroll down, you should see
your new feedback relisted right here, it could take a couple hours to generate right now, it's
not hasn't popped up for me yet. But we already know that I was given five stars from this client,
because that popped up as soon as I gave a rating for that client. So that's how you leave feedback.
Once you have ended a contract, you can also end a contract that has been open for a while,
it's not a good idea to have too many contracts open, it can affect your job success rating.
So let's say you want to close some of the contracts that you have open and you're not
doing anything. You can see here I've got 165 contracts that have been completed. And then I
have 22 that are in progress. But really, I'm only working on three, the others I haven't, you know
talked to for a very long time. And it's a good idea for me to close those because it can affect
the job success rating, this rating was 100%. But when I have too many open contracts, it can
sometimes affect this rating. So what we're going to do is go to the top, go to my jobs, scroll
down and click on all contracts. And then here we're going to uncheck include closed contracts.
So these are all the contracts that are open right now. So I'm going to go and find one that I can go
ahead and close. So for example, this guy I haven't worked for with him for a while. So
I'm going to go ahead, click on that contract. And you can see here that there's no money in escrow,
which means that everything has been paid up. So I can feel free to close this because we haven't
worked with each other for quite a while. So I'm going to click here on these three dots.
And then I'm going to click and contract. And then it's going to ask you why I'm ending it and I'm
just going to say the job has been completed successfully, I am likely to work with him again.
And that way it tightens it up a bit and won't make it look like I'm working on so
many other contracts to future clients of mine as well. Once I do that, I usually like to send
a private message to this client as well, just so they know why I close the contract. And they
don't think it's something you know, there's any hard feelings. So I'm going to go up to messages.
And once you close a contract, that person should be popping up at the top here. You can see right
here and then I'm just going to let them know why I closed it. So I just said hi Thomas hope you're
well I'm just closing off some contracts that haven't been active for a while. I am always
here in feature shall you need more voice or video work? Happy Holidays, Jennifer extend and that way
he knows why I ended the contract. So when he is given the opportunity to leave me feedback,
you know, he's not going to leave anything negative, he'll think that everything's okay.
Okay, everyone that wraps up this tutorial on how to accept a job offer in Upwork and how to
leave feedback. I will be doing more videos on Upwork. And let me know in the comments
section what kinds of videos you want to learn if there are any sorts of skills you
want to learn. Or if you want some ideas on what sort of skills you can sell on Upwork
or any other questions you have about the platform. Feel free to leave a comment below
and I will make sure to answer those questions for you. If you haven't already, click like
on this video. It really does help me out and make sure to subscribe to my channel for more
videos just like this one. I hope you all have a great day and I'll see you in my next tutorial.