- We've made it back to Red Bay, Alabama
to get some work done on Ruby.
- Yeah, it is the first Sunday after the new year,
we've checked in and we're number 48 on the list.
- 48.
- Yeah this means 47 other people got here faster
than we did.
(upbeat music)
- We've been here for a couple of days now
but we spent the last two days at MSRV Solutions
getting the carpet and flooring replaced.
If you haven't seen that video yet,
I will link that down below.
- Yeah, everything turned out really well.
So you don't wanna miss that video.
- Our main reason for coming here
was not to go to the Tiffin.
It actually was to get the carpet done.
- But we figured since we're gonna be here,
a lot of these punch items, Phil could have done himself
but we figured what the heck let's just go ahead
and get them to do it.
- So now we are number 14 in line
at the Tiffin Service Center.
And how do I know we're 14th in line?
It's because they send out a daily email
letting you know your place in line.
And they send out, I think two separate emails
to let you know whether you're in the extended
or the expressway.
So we're an extended, we are going into an extended Bay.
Now you only get one tech in the extended Bay
and you get two techs in the express bay.
- And the reason for that change mainly is because of COVID.
They're trying to reduce the risk of spreading that.
A few other changes that have happened
is the fact that the lounge right next to the service bay
is completely pet friendly.
It was half and half, but because you can no longer
stay in your RV now,
which is another change while they're doing the work
again because of COVID they wanted a bigger space
for a bigger pet friendly space.
Now, if you wanna hang out somewhere without the pets
they have a brand new lounge downtown,
and you can hang out there.
And both facilities have free WiFi,
free coffee, plenty of seating.
So you can hang out on either one while you wait.
- I know you heard her say free, why fry,
but it's WiFi.
It's nothing new for 2021.
- Whatever.
- Yeah.
One of the good things that we did prior to coming here is
we scheduled our carpet installation prior to coming.
So we knew we were gonna be on the wait list
for the service center.
So it kinda worked out in our favor.
- And if you're wondering exactly the steps of coming
to Tiffin, cause it's first come first serve.
What the steps are, where to stay, what to do,
all of that stuff.
We have two prior Tiffin videos that go through everything
including a factory tour.
Oh, another change.
They're not doing tours during COVID.
We're kinda bummed because we did want a tour of the paint.
The paint, I guess not department,
the paint facility, whatever.
- That's over in Belmont, Mississippi.
- So we couldn't tour the plant.
So again, that's another change, but I will link both
of those two previous videos down below.
Pretty much all the steps are the same, except for these
minor changes that we're talking about right here.
- Yeah, you will have to go through the gate
to get to the service center.
That's something that they were
in the process of putting up last time.
It's Wednesday here in Red Bay
and we are outside of Bay Diesel
waiting to get into the shops behind me
to do the 45,000 mile maintenance check
on the engine and chassis.
And also to get the generator up-to-date
on its maintenance as well, fuel filter,
spark plug arrester, all those things that
I would have trouble doing on my own.
I could do them, but I just prefer if I'm gonna
spill fuel everywhere, these guys do it for me.
- It's Thursday.
It's almost two o'clock and we just got the call
for us to go into Red Bay.
So Phil actually is at the Piggly Wiggly.
I've sent him there to pick up some groceries
while I was working on videos.
And of course as soon as he started putting things
in the basket they called.
So he is putting groceries away and headed back here.
And I have to start getting us ready to pack up.
Cause we need to pack up quickly and get into the Bay.
It is 6:45 AM and we are getting ready to go in
for day two for some work on Ruby
- Any part you need for your Tiffin
they should have here in the Tiffin store.
So we're gonna walk through and just kinda
see what we need and don't need all in the same time.
- Well, maybe not any part, but lots of pieces and parts.
And we may even be picking up some presents
for some friends.
(Phil laughs)
Are you that friend?
- Who needs filters.
- Well, maybe they have more parts than I thought.
Need this to brighten your life?
So literally everything including the kitchen sink.
Okay, really it's the bathroom sink.
Right, for all those people who ask us about carrying guns,
look what we just found.
So it says what the rules are
in every state that you're traveling through.
So if you have weapons you might wanna pick one of these up.
Tiffin has a new lounge downtown.
This lounge is pet free.
So if you have a pet, you're gonna stay on the property
at Tiffin and hang out with your pet there.
But if you don't have a pet
and you don't wanna be around other dogs
with allergies or whatever, you can come here.
(bell chimes)
- I like it a lot.
- Another bonus when you come to this area is
you can find a little bit of everything for your RV.
You can see here, this is called the Bunk House
and you can get all kinds of furniture to go in the RV.
And it's all used.
So people pull things out because they want something else
or they just get rid of it
because they want just regular furniture, not RV furniture.
So check it out.
Looking for a new sofa, a new chair, all kinda stuff.
The Bunk House is the place to find it.
And it's actually right down the street
from the service center.
- These are the step covers that Trevor Nichols made for us.
Custom fit to our stairwell.
And as you can see
they fit nicely in the stair on the stair itself.
And he already attached the Velcro,
the double stick Velcro to the back of the mat
and he sewed the edge in.
So it's gonna stick to the mat
and guarantee that it sticks to the tread.
This piece of carpet here was driving us crazy anyway.
You can see it's really not attached.
It slides all over the place.
The double stick adhesive on the back.
Well, it's pretty much done between the dirt and the sand.
It just wasn't sticking.
So we were looking to replace these anyway.
(carpet tears)
I've got a lot of cleaning to do to get this adhesive,
the glue off.
Hopefully the alcohol that we have will take it all off.
(carpet tears)
Well, that was easy.
All of the old goop from the adhesive,
the Velcro adhesive is off.
Now I'm going to put our new step cover on
and I gotta say, it's a nice indoor outdoor carpet.
It's got a nice almost a non-slip rubber backing on it.
And here's the Velcro pieces that I'm gonna peel off
and stick on there.
Let's do it.
New tread covers are in
and I can tell you it dresses up the stairwell.
If you can dress up a stairwell, dresses it up really nice.
These carpet squares were perfectly cut.
Trevor Nichols did an outstanding job
and we really, really like the way it looks
in the entryway.
They were $25 a piece for a grand total of $75.
You can't beat it.
We finished up at the service center yesterday
and I tell you what they knocked just about everything
off the punch list.
- Yeah, thank goodness.
Now, obviously Phil could have taken care of
some of this stuff, but what the heck we're dropping it off.
We might as well let them hit the punch list
as much as possible.
- One of the big ticket items that I couldn't get to
or couldn't fix myself was this panel
underneath the cabinet.
It was sagging back here.
And I tried to put a few screws in it
into the wood and all it was doing was disintegrating
the bottom piece here.
So it wasn't holding anything.
This whole window box, shade box was kinda hanging
and it would bounce a little bit.
They had the cabinet guys come over,
cut it, put the light back in
and everything is like new again.
One of the other big ticket items that I needed Tiffin
to address was this whole wall moved forward
from the bottom.
And it moved over probably about an inch
and that our bathroom door wouldn't latch.
It almost, it pushed all the way in.
It's not made to go in and it's supposed to open out.
- [Stacy] It's turned into a swinging door.
- We almost had a saloon door.
So the bracket behind the baseboard in the bathroom
was actually busted.
So where the screw had gone into the floor
to hold the bracket down onto the floor tight
had busted free, causing the wall to move.
And of course these rolling earthquakes going
down the interstate jostling around.
It just moved and it moved an inch over.
We had no idea that's what the issue was
until they popped the baseboard off
and saw that the bracket was busted.
The fix was to put a bigger bracket
with two screws into the floor,
two screws into the wall to hold it in place.
Now I could have done that had I known
that it was just a bracket that needed to be replaced,
but they also drilled that second hole into the tile,
into the sub floor which I probably
wouldn't have had the right bit to drill
through this ceramic tile.
- My chair was also an issue.
For some reason every time I sat in the chair,
I couldn't get the leg to go up or down
and I couldn't get it to lean back.
Plus the wiring harness was actually being compressed
and the gears were actually cutting into the wire
every time I operated the chair.
So they took the chair completely apart this time,
redid the wiring harness,
make sure the wires weren't too long
and getting trapped in the teeth of the mechanism.
And now it works again like a champ.
And of course it Giz wishes he could sit like this
as we're driving down the road, but that is not allowed.
He just had a bath yesterday too.
Can you tell?
So, you know, we will come here to get work done
as much as possible because they have all the parts,
they know where things are supposed to,
how they're supposed to go, how to fix them.
And we are in and out.
We do not wanna have to worry about
dropping off our RV somewhere and it sit for a week,
a month, a couple of months.
Like we hear all the time.
- And I guarantee you, if you have your rig
done somewhere else outside of Tiffin.
And I had the exact same work done at Tiffin
and we compared bills,
ours would come in much, much cheaper.
- As a matter of fact, that did exactly happen.
So when we had our water leak for our kitchen sink
and of course I'll post that video down below
it is one of the Tiffin Service Center videos.
Somebody reached out to us and said,
"I had the exact same hole in my...
- Drain line.
- I want to call it a tube,
and it wasn't a tube. - A drain line.
- In the drain.
And they spent what, how much?
1500 bucks.
- 1500 bucks to get it repaired.
- And we spent?
- 230. - Yeah.
- So huge difference.
So we will come here.
They're more efficient.
They're faster.
I mean, it's what they do.
Just Tiffin all the time.
- I know you're saying,
"Oh, they probably had a different RV."
They had the exact same floor plan,
the exact same year to a T.
They took it to a authorized Tiffin Service Center.
I forget where, but I know when he told me how
much it costs to fix the same problem
and they had to keep it to do it.
- Yeah.
- I almost fell out of my chair.
- So we will definitely continue to come here
as much as possible.
So I hope this maintenance video helps you guys
out just to kinda see normal maintenance,
normal wear and tear,
and really how the Tiffin process works
and everything can do if you come to Red Bay.
- Yeah and it's again, one stop shop.
And if you don't have the luxury to drop it off and wait
Tiffin is your best bet.
And I know people say
"why do I have to drive 1500 miles to get my rig work done?
"I can do it right down the street."
Yes you can.
And we're full timers.
We just kinda add it to our plan, if you will.
We don't go out of the way.
Cause we have family a couple of hours away from here.
So it just works out for us to swing by,
knock out everything at once and get back out on the road.
- Yep.
Now, again, if you wanna see the costs for Red Bay Diesel,
or if you want to see the cost that we spend at Tiffin,
head over to our website,
I have the links below and I have pictures of our receipts.
So you can see what the labor costs for each item was.
All right so make sure you hit that Subscribe button,
give us a thumbs up.
- And hit the notification bell over here.
Cause she stole my thunder.
I didn't know what I was supposed to say without the thumb
(Stacy laughs)
but hit the notification bell over here.
- And hopefully one day we will see you.
- [Phil And Stacy] On the road.
♪Can you see it ♪
♪We got a beautiful story ♪
♪Every moment, on and on ♪
♪We got a beautiful story ♪
♪And we've only just begun ♪
♪The best is yet to come ♪