In a home on the Kapiti Coast strange things have happened
and they're getting stranger. It will not die. It will not go
away.
Anca is starting to feel haunted. Somebody was stealing
the power. Anca has been having power problems of the
unexplained kind. There really is someone out there stealing
my power. It's Anca's power to just live a life free of worry
that's being taken from her now. I just want it to be over.
It's very very obvious that it was fraud. It should have been
a very simple process that it was clearly disputed and it
should have been closed. The trouble was she never knew this
malevolent force had been pinching power in her name
until five years passed and she learned the truth. From a debt
collector called Southern Receivables. I applied for a
credit card with Kiwibank in 2020 and it was declined
because I had bad debt sitting with Southern Receivables so I
called Southern Receivables to find out what this was because
I had no idea about it and they had told me that I have a power
account with Genesis Energy back from 2016 that I hadn't
paid for. Mystery revealed but not problem solved, they wanted
$419. Maybe a hundred coffees but the the point is that I it
wasn't me and I was disputing it. I didn't want to pay for
someone else defrauding me. That's right. Someone else had
set up power using her name. I had to go and prove that it
wasn't me. So I had to file the police report. Um I then had to
provide evidence of where I was living at the time. Sounds like
you are doing a lot of the work here. All of the work. So it
was finally confirmed to me that yes they believe that it
was fraud but I had to also call Genesis Energy and get
them to confirm that they believed that it was fraud as
well. 18 months ago Anca thought she had this sorted. In
a paranormal thriller that would be the season 1 finale,
but we are in season two - where the hero discovers The Baddie
never really went away and the haunting is about to resume. I
thought it was done. I thought it was over and I had sorted it
after a big long process. Um I thought it was closed and so to
receive the letter it just felt like I was starting all over
again but with with a bigger and badder enemy.
Which is why we are here with some questionable gear. Not
sure what my paranormal power scanning prop will pick up. But
I'm sure there's something, some trace. Uh huh. This is
hard to miss.
Bingoes. Baycorp.
Well my limited knowledge about Baycorp is that they're way
bigger and I'm going to have an even bigger fight on my hands
now. This sounds hauntingly familiar. Earlier this year we
met Beau. So they rung my place of work. Yeah a call from
Baycorp. Embarrassing. Not ideal. Beau had discovered a
mystery debt in his name. Didn't run it up. Hadn't known
it existed. Battled to prove the fraud. It it gets your
heart racing. You start you know thinking what what's going
on here. Um first and foremost and then from there you're in
you know you're in sort of recovery mode and trying to
figure out what can I do to sort this out. Fair Go
helped him sort it. Armed with some of the knowledge we
gleaned then we are now attempting to make contact with
the other side. We won't actually need a seance or
astral travel. It's a phone call and a few emails. If you
know the right names and numbers. And that has been
Anca's problem. Pinning down one person at one of these debt
collection agencies who can give her a straight answer that
sticks. I basically begged the guy to please put this down
into writing. Please alert your team leaders. Anca once again
feels powerless and peeved at Genesis Energy - she'd asked before how
could this happen. No, they wouldn't tell me. Um and they
never put anything in writing either. But we're reaching out.
Genesis Energy come in. Genesis says the initial application
came back from the external credit check agency with a top
pass mark and no issues. Anca contacted us a number of times
seeking confirmation the debt was retracted and what had been
provided to open the account. We focused on the debt being
retracted and not on the other information she had asked for.
We'll be apologizing to her for that. Baycorp. What do you
say? It's owner Credit Corp apologises. The account was
assigned to us in error. We've now closed the file. The error
has not impacted Miss Popoviciu's credit file. As for
the first debt collector... Speak to us Southern Receivables.
Regrettably due to human error the account was not closed
correctly. This was despite being notified by the customer
for which we apologise. We have now taken steps to recourse and
close the account from Baycorp. All say this is unusual, normally
to ghostbust a dodgy debt: Contact the collection agency
quickly. Dispute the debt. Get it in writing. Prove your
point. Get confirmation, and check your credit rating after.
The final test with the spookometer. I'm reading
nothing. Think it was sorted. Hey Anca. Hello. Good news.
It's really good to finally have my name cleared and yeah
hopefully whoever that person was just doesn't do it again.
Thank you so much for your help. Another ghost debt laid
to rest.