- Alright.
Oh, hi Youtube, yeah,
it's vidIQ here, could you monetize our channel, please?
Have I got 1,000 subscribers, just one sec.
Yeah, yeah, we do.
4,000 hours of watch time, yeah absolutely.
Oh it's done? Awesome!
I don't know what all the fuss is about, that was easy.
- [Male narrator] vidIQ.
- [Female narrator] vidIQ.
- [Male narrator] vidIQ.com.
(upbeat music)
- Alright, as you well know, it's not quite
as easy to contact YouTube as that or monetize your content.
I was just admiring pictures of myself to be honest.
However, we do have a tried, tested, and proven method
to speeding up the monetization process.
Stick around, later on, to find out how to do that.
What this video is all about is contacting YouTube
for whatever problem you have,
no matter the size of your channel.
So whether you are a video watcher
or indeed a video creator, here are the best
ways to get in touch with YouTube in 2019.
Without a shadow of a doubt, whether you are a video viewer
or a video creator, the best way to get
the quickest response from YouTube is
through their @TeamYouTube Twitter account.
As you can see, they do reply to questions
on a very regular basis and are always keen to investigate
unusual things that might be happening on the platform.
They support nine languages through this feed
and seem to operate 24 hours a day.
Now something to bear in mind
with the TeamYouTube Twitter account.
They are asked a lot of questions.
Sometimes they're asked the same
question over and over again.
So, don't be surprised if you're directed
to the help pages from YouTube or automated responses.
Also, if you're trying to get specific help
with your channel, especially monetization, again,
don't be surprised if they give you some
standard responses about the team reviewing your channel.
Think of the Team YouTube Twitter account as the catch-all
point of contact for the platform.
There are already many policies and processes in place
that YouTube will want you to go through
before they start to give you any personalized assistance.
If Team YouTube can't help,
then the official YouTube Help Community may be able to.
Again, this is another resource
where you may find answers to your questions,
which are answered, not only by YouTube,
but by YouTube users just like you and me.
There are several categories to browse through
or you can just flick through the
latest post as if it were a forum.
The thing to bear in mind here is
that essentially anyone can ask a question,
which also means anyone can answer them too.
While there are dedicated product experts,
you might want to double check
the answers that are provided.
You can also search through the Community database
to see if your question has already been asked and answered
or you can ask your own question
via the link at the bottom of the screen.
(upbeat music)
Now, if you are a video creator, don't go anywhere,
because on the YouTube Community Help pages,
there is a get support link in the top right hand corner.
If you click it, you can then choose
get creator support, at which point you can choose
what area of YouTube you need help with.
Depending on the size of your channel,
you will then see different methods of contact.
Now, as exciting as online chat might be,
let's first look at email support,
since all video creators should have access to this.
With this form, you should be able to tell YouTube
exactly what your problem is with your channel.
But just remember, YouTube's response
may still be quite general, especially if it's to do
with monetization issues or copyright.
Now back to that online chat.
While it would be awesome for YouTube
to engage in one-on-one conversation with every video
creator on the platform, that's simply not possible.
So live chat is restricted to channels
with over 25,000 subscribers and 100,000
hours of watch time in the last 12 months.
Yeah, if you thought monetization requirements
were tough, this is a whole other level.
With all that being said, if you do have access,
you can simply fill out a form, click start chat,
and be placed in a queue to await
the next available customer service representative.
Alright, for this next one, we are going
to focus on the topic of monetization.
First of all, on YouTube, go to your profile logo
in the top right hand corner and click on create a studio.
If you are in the classic studio, it will look like this.
Go to the channel section on the left hand side
and then click on the monetization section.
Now the vidIQ channel is already monetized,
so our screen looks like this.
But if you have applied for monetization,
otherwise known as the YouTube Partner Program,
your screen might look something like this.
On this screen, click on the help and feedback button
at the bottom left and then click on send feedback.
This will display a pop up where you can take a screenshot
of your current screen and send YouTube a message.
And this is what some creators have been doing
to contact YouTube about monetizing their channel,
writing the following, "Hi YouTube team,
I have been under review for monetization since whenever.
I am well over the required
watch time and subscriber counts.
Please let me know if everything is okay
or who I can get in touch with
to move my application forward."
We have already made a dedicated video
on how this can speed up your monetization application.
A link is on screen now, and we've already had
many successful testimonials on this strategy working.
Of course the send feedback tool
isn't just for asking about monetization.
You can use it to report any issue on YouTube.
And the advantage with this contact method
is that it's available on almost all YouTube pages.
So whatever it is you need to report, use this function,
and whoops, did I just send that?
I wasn't supposed to.
If you have a general interest in what YouTube is up to,
then the Creator Insider YouTube channel
is one you should definitely subscribe to.
It's actually run by the YouTube team,
and they upload regular updates about
new features, bugs, and questions
the YouTube community has about the platform.
They will also reply to viewer comments within videos,
but I wouldn't recommend using this as a way
to contact YouTube about a specific issue you have.
It's more about general conversation on YouTube as a whole.
Now, if you haven't quite made it into the 21st century yet,
there are some old fashioned ways you can contact YouTube.
First of all, they have a fax number,
if you can believe that, and it's right here.
Now this kinda makes me wonder,
everybody's contacting YouTube from Twitter, email,
and so on, so maybe nobody's actually
contacting YouTube through fax,
so you might actually be able to get a quicker reply.
That's a challenge for one of you to take,
and I'd love it if you made a video on it.
And of course, YouTube does have a physical headquarters
in San Bruno, California, USA, although there are
more YouTube offices dotted throughout the world.
I guess you could try and contact YouTube
through snail mail, although I have
no idea why you would want to.
One thing I do recommend doing though is not turning up
at their headquarters, as this idiot tried to do
when he thought YouTube had terminated
his channel, stopping his income.
He got arrested somewhere along the way.
It's a somewhat tragic story.
But on a more serious note, YouTube did have
a major security incident last year
when somebody broke into their offices and started
shooting at people, including killing themselves.
So YouTube are probably very sensitive
to this type of thing, don't do it.
Now, none of this is a secret.
YouTube do have a Contact Us page,
where they include their address and fax number,
along with lots of other links to various departments
where you can speak to YouTube.
Do check out that page, there is
a link in the video description.
And of course, if you want to contact vidIQ,
you can talk to us here on the YouTube channel,
through Twitter, Facebook, Instagram,
and email us at support@vidIQ.com.
If you do want to take your YouTube channel
to the next level, then make sure to download
the vidIQ Chrome extension, which will
help you research YouTube, analyze videos,
order your own channel, and take actionable steps.
There is a link in the video description.
For more YouTube's beginner's guides,
make sure to check out our play list here.
For more awesome vidIQ content, we've got a link down here.
We'll see you on either of those videos right now.
Enjoy the rest of your video making day.