[MUSIC PLAYING]
Participation to me means to collaborate with one another,
and share ideas and feedback with one another
in ways to improve our operations, our engagement,
and overall patient outcome.
Participation to me means to be actively looking
out to helping people.
Instead of just waiting for something to be done,
it's reaching out and making sure
that you can make a difference.
Whether it's helping a fellow coworker
or one of the managers, it just makes life easier for everyone,
to really make sure that everyone gets their job done.
I participate by inviting all of the staff, all the team members
to participate share their ideas, whatever they think
we can do to boost morale.
It really gets everyone involved together,
whether it's me actively working with a teammate
or with my manager.
Especially in the call center, participation
is important for the fact that we're
on a daily communication with nurses and supervisors
and doctors themselves.
Respect to me means really honoring the golden rule--
treating others as you would like to be treated.
When I think of respect, obviously the first thing that
comes to mind is Aretha Franklin and the R-E-S-P-E-C-T.
Respect to me is providing information
in a way that meets the individual needs of the person
that you're talking to.
In terms of working with patients,
I think it's really important that we provide and create
a shame-free environment here at the University of Chicago
Medicine.
I think about the vision of the organization,
and that statement that starts it off
to say on a foundation of mutual respect,
we'll work together to build one of the best
organizations in the country.
Being your genuine, authentic self,
and really demonstrating the pride values
of literally how do you want to interact
with other people, predicated on how
you want those folks to interact with you.
What integrity means to me is being honest
and of high moral fiber and uprightness.
As a physician, integrity is important to me,
as when patients come to us, they have many questions.
And it's our job to answer those questions.
Being able to be depended on and for your word to be your bond
is very important working in a medical center or a hospital
where you care for people.
It means that I'm going to help them feel comfortable,
and I'm going to develop a trusting relationship
with them, so that they feel comfortable sharing
their information about their health with me.
And ultimately, we want to have them get well,
so I want them to feel comfortable
sharing those things with me.
What diversity means to me is our unique differences
that we bring to the workplace, that we use in our life,
that helps define how we engage with
like and unlike individuals, and how
we use those to the advantage.
A good example, I play the piano.
And as I think about notes, each note by itself
is not profoundly meaningful.
But when they are played together,
when they each have a role, when they cooperate,
something different happens.
So for me, diversity is not simply difference.
It is how differences work together.
Each of us have multiple identities, multiple groups
we belong to as an individual.
But then collectively, the next person
has a different set of those identities,
and the next person a different set.
And so every time I come in contact with somebody,
I'm having a cross-cultural encounter.
And to me, that's a wonderful thing.
So what this means to me is to make sure
that your actions and your words match,
so that you are doing the best that you can at all moments,
recognizing that you're in the presence of colleagues,
friends, patients, and even those who are
in the leadership above you.
Excellence to me means holding yourself
to the highest standards and providing the best care
that you can possibly provide to patients.
Not just here at this institution,
but compared to around the world.
And not only yourself, but really I think to me,
it means the entire team--
so the team that you work with.
And then holding that organization
to the same standard.