JUDY WOODRUFF: Now: false or misleading news, or what you might even call junk news, and
the challenge of combating it.
Since the 2016 election, we have all become more aware of the problem.
Initial efforts to stop it or slow it down have had mixed results, at best.
Today, France's President Emmanuel Macron told a joint session of Congress that false
news is an ever growing virus that threatens to corrode the very spirit of democracy.
Facebook is front and center in the effort to address the issue.
And, tonight, Miles O'Brien begins a four-part series spread over the next four Wednesdays
about the larger problems, including at Facebook, part of our weekly segment on the Leading
Edge of technology.
MILES O'BRIEN: At Facebook, the scale of everything is hard to grasp.
The largest building at its headquarters in Menlo Park, California, spans a quarter-mile,
and sits beneath a lush nine-acre rooftop park.
It's vast, built into the landscape, and growing fast, much like the force of human nature
they curate inside on the largest open floor plan in the world.
SARA SU, News Feed Product Manager, Facebook: This entire area is the News Feed team.
MILES O'BRIEN: Sara Su is a product manager on the News Feed team.
She gave me a rare glimpse of the inner workings of the space on Facebook where users spend
most of our time.
These are the trenches in Facebook's battle against misinformation that began after it
hit the 2016 presidential election like a tsunami.
SARA SU: So, over here, we have a lot of the team that works on misinformation and working
with our third-party fact-checking partners to identify and take action on potentially
false news.
MILES O'BRIEN: With more than two billion monthly active users uploading 300 million
photos a day, sharing more than a half-million comments a minute, it is simply impossible
for humans to keep up.
So, decisions here are made by machines running a complex formula, an algorithm, which Sarah
Su and her team are constantly tweaking, trying to teach the software what is false, or enticing,
yet unfulfilling spam called clickbait, and then send it to the bottom of the virtual
pile.
SARA SU: We work really hard to come up with these techniques that can identify what is
likely to be clickbait and then show it lower in people's news feeds.
If it shows up lower consistently, it gets less distribution overall, then spammers see
less of an economic incentive.
And the goal is to reward the types of content that are actually leading to good experiences
and disincentive the bad.
MILES O'BRIEN: Is that working, you think?
SARA SU: It is, and we're doubling down on it.
MILES O'BRIEN: But during our visit, the team was grappling with a particularly mean-spirited
piece of false news, that David Hogg, a survivor of the Parkland High School shootings in Florida,
and a now gun control advocate, is a so-called crisis actor.
The algorithm did not flag and lower the ranking of this piece of false news.
In fact, it had gone viral and rose to the top of trending stories.
Research scientist Shaili Jain is trying to understand why.
I supposed the other factor is, once you kind of home in on whatever it may be, they just
change their tactic, right?
SHAILI JAIN, Research Scientist, Facebook: Right.
It's a bit of a cat-and-mouse game, that we try to find the bad guys.
They enhance their strategies.
MILES O'BRIEN: The bad guys are constantly looking for ways to fool Facebook's News Feed
algorithm, which learns in great detail what we like, and then strives to give us more
of the same.
DAN ZIGMOND, News Feed Director of Analytics, Facebook: We take all this content, and, honestly,
for most people on Facebook, there's about 2,000 stories that you would get altogether,
that total inventory of things that we might show you.
MILES O'BRIEN: Dan Zigmond is the director of analytics for the News Feed.
He explained how it works.
That's the average, 2,000?
DAN ZIGMOND: Two thousand is the average, but most people, they're only looking at,
I don't know, about 200.
And so there's some line here, and most people don't scroll beyond that.
MILES O'BRIEN: So every item gets a ranking based on the way you use Facebook.
That makes it sound more simple than it is.
DAN ZIGMOND: You could rank it so that the things you're mostly likely to like are at
the top.
You could rank it, so that the things you're most likely to comment, the things where you're
most likely to spend the most time.
And each of those rankings would give you a slightly different order.
MILES O'BRIEN: And so they do a little bit of each.
The algorithm blends all of these criteria.
What we see at the top of our feed, in theory, should be a representative sampling of all
the things we are interested in.
And that's the rub.
There is mounting research that suggests we are much more likely to read, like and share
misinformation, because it is designed to target our emotions.
DAN ZIGMOND: One of the issues we face is that misinformation is often very engaging.
So, people don't create a lot of fake boring stories.
In general, if they're going to go through the trouble of creating a fake story, it's
about something really interesting and exciting.
And so the stories can get disproportional amounts of engagement.
People might click them more than they would click like a more staid, kind of honest story,
a little bit like eating junk food or something like that.
MILES O'BRIEN: Fiddling with this is tricky territory for Facebook, because its business
model depends upon engagement.
Our attention is the commodity it sells to advertisers.
Could be bad for business, couldn't it?
SARA SU: Well, I personally feel really strongly that there won't be a business unless we have
a place where people can have good experiences, and so that's what I really think about first.
MILES O'BRIEN: But critics are skeptical the flood of falsehoods can be dammed by simply
changing formulas.
They see a fundamental conflict at Facebook.
ROGER MCNAMEE, Venture Capitalist: The problem is a business model that creates incentives
for you to manipulate the emotions of the user and to make them vulnerable to manipulation
by third parties or bad actors.
MILES O'BRIEN: Silicon Valley entrepreneur Roger McNamee was an early investor in Facebook
and remains a stockholder.
The social network's key role in spreading misinformation has turned him into a vocal
critic.
ROGER MCNAMEE: Whatever provokes a religion or anti-immigrant, whatever the issue is that
gets people into that emotional state, is what Facebook is looking for.
And so what they figured out how to do was to take the News Feed, the core messages that
you see, and to tailor them to provoke the outrage cycle at a predictable interval.
MILES O'BRIEN: And politics is an ideal topic to spark that outrage.
The 2016 presidential election became the perfect misinformation storm, fueled by hyperpartisans,
profit-seeking spammers and Russian trolls meddling with our democracy.
And as worrisome as it is in the U.S., in many countries where Facebook is the Internet,
authoritarian rulers have spread misinformation to incite violence against minorities and
political foes.
But for all the smoke, it is hard to find the fire.
CAMERON HICKEY: And so we have got to use sort of detective work, and in this case sort
of Internet detective work, to find them.
MILES O'BRIEN: Cameron Hickey is the producer of this series.
He began his career as a computer programmer.
This came in handy as we started digging.
CAMERON HICKEY: It was really clear that, in order to get a handle on it, we had to
do some data journalism.
And so I started building this tool to understand the scale of the problem, look at the various
places where it was coming from, just so we could understand it.
MILES O'BRIEN: He started by looking at some existing misinformation sites and isolated
telltale patterns, including the age of the pages, the way they share content, and common
terms, like outrageous, shocking, and unbelievable.
And then he wrote a program to help the "NewsHour" investigation.
He calls it NewsTracker, and it will soon be used by Harvard University to research
misinformation online.
Hunting for wily spammers is akin to a game of Whac-A-Mole.
They change their domains with astonishing speed, but Cameron noticed they don't change
their Facebook pages.
After all, that is where they gather their audience.
So he focused on Facebook.
CAMERON HICKEY: And so what turns out the key to finding the next source is this woman.
She is my grandmother.
MILES O'BRIEN: Her name is Betty Manlove.
She is an 86-year-old Christian conservative Trump supporter.
She lives in Indianapolis.
Unbeknownst to her, she has liked more than 1,400 partisan, hyperpartisan, spam and even
Russian disinformation sites.
Her News Feed is filled with junk news, as her grandson describes it.
These were the leads he was looking for.
Now, after more than a year of work, NewsTracker is offering a real-time dashboard to better
understand the nature of the problem of junk news.
CAMERON HICKEY: One of the things that I discovered really early on in looking through all these
junk news sites was this pair of sites, Truth Examiner and Truth Monitor.
MILES O'BRIEN: They are virtually identical sites, one catering to liberals, the other
to conservatives.
He confirmed one person owns both and began watching.
Then, last summer, the conservative site abruptly changed gears, offering lifestyle stories,
instead of red meat political fare.
CAMERON HICKEY: And it was at that moment where I was like, I got to know what's happened
here.
Why did this shift happen?
And so I actually reached out to the publisher and called them up and said, I want to understand
what you're up to.
And, to my surprise, he responded.
MILES O'BRIEN: And so began a long, strange trip that led us to one of the most prolific
purveyors of hyperpartisan content in the world, not in Macedonia or St. Petersburg,
closer to home, in California.
In coming installments, you will meet him and Cameron's grandmother, and see the problem
of junk news through their eyes.
And, finally, we will take you back inside Facebook to see how they are redesigning the
News Feed, employing third-party fact-checkers, and using artificial intelligence to solve
a problem that may be too hard for humans to grasp.
I'm Miles O'Brien for the "PBS NewsHour" in Menlo Park, California.
JUDY WOODRUFF: Fascinating.
And one other note: For all of the anger around Facebook, its ad business has not suffered.
The company reported today that it earned almost $12 billion in revenue for the first
three months of the year.
That is close to 50 percent more than it earned for the same period last year.
We will also have more about the NewsTracker project, as you just heard about, and how
it came to be.
That's on our Web site.