87.1 that's a pass right you have passed the final exam yes yes yes yes yes yes yes yes yes
yes okay this is good long story short I took another design certificate course but this time
it's on conversation design conversation design is about designing better Bots
literally the Bots that you see that pops up from a website that says hello how can I help you it
also includes designing virtual assistant like Siri so two routes one routes is designing for
conversations that happens on the user interface level and another route is designing interactions
that happen through voice but overall this design field is relatively new and way less competitive
than fields like ux design but it still gives you a tech salary overview of this certificate it took
me around one month to finish it everything is self-paced so you'll be watching some fun videos
and then taking some small quizzes and at the end you have this large exam which you probably will
pass and the course prize is shown here for US users if you want a 25 discount use my code Aliena
and I will always share it in the description link whenever I have a different discount for you there
are two major parts for this course conversation design fundamentals and workflow* for fundamentals
a potential best practices and techniques in conversation design and also how to deal with
error handling something that I remember clearly is to always be user-centric not bot-centric and
a technique that I remember was prompt verbosity where you repeat the question with more words if
a user doesn't respond the way that you understand when you are watching these videos you will also
see a lot of examples so this is a example of how to apply the prompt verbosity technique what can
I do for you the boss says and the user doesn't reply so the next time when the bot tried to ask
the user it shall say something like this you can say for example a question about my account
or a problem with my invoice this is giving more context and using more words the users do don't
reply then the bot can say I can help you with questions about your account billing and your
orders or is it perhaps something else this time if the user still doesn't reply then the
bot can say okay let's try this way for questions about your account just say account for anything
related to your bill just say building for new and existing orders just say orders otherwise
say something else but a horrible way to do this will be what can I do for you the user didn't
reply and then the bar just keeps saying what can I do for you you probably have seen these examples
in a lot of other Bots this is a horrible example because repeating the same question in the same UI
does not give any further information now for the workflow* part of the course you'll be learning
about the workflow* or the process of doing a conversation design project within a company there
are three major steps it will take you through the first one is get the requirements the second
one is happy conversation design process and the third one is detailed conversation design step
I'm not going to share everything with you because otherwise there will be IP problem but something
that I remember so clearly was never jump to directly creating a flow diagram without a sample
dialogue in a sample dialogue is literally having a person that act like the user having another
person that act like a bot having them sit back to back and then just let them to interact with each
other because this capture a natural conversation and a user natural thought process versus if you
jump directly to a flowchart you'll be way too logical and probably lose the natural context
regarding what I like about this course first of all I think the content is absolutely spot on and
it's difficult to find the same content from other courses or from the internet and I also really
like the examples that are provided throughout the course there are many examples in every video so I
really enjoyed it I also like about the career opportunities behind the certificate because
this institution worked their way to let many tech companies recognize them so many companies
actually recognize this certificate and I like that it is self-paced and also like the amount
of humor that the instructor put into creating this video it was just very fun to watch now
moving to what I dislike about the course or what I think could be better as somebody who've taken
many online courses I find the video quality of this course slightly lower than my expectation the
video quality really doesn't mean content quality I was literally referring to how well is the set
design how clear is the audio recording and also how well is their camera and video editing I
understand that they are working on re-recording everything but that's just something as an OCD
content creator I'm picky about another thing that I dislike about the course is that they separated
the fundamental section with the workflow* section in a way that made me feel like I have to finish
the fundamentals in order to learn about the workflow* which was actually not the case because
I spent a lot of time finishing the fundamentals and when I jump to a workflow* I realized that I
actually don't need to know all the fundamentals to learn about the process so if you're going to
take this class I think it's almost okay to take two classes on Parallel so your brain kind of move
around a little bit and also so don't forget everything about the fundamental when you are
taking the exam which happened to me if you are interested in learning conversation design make
sure to check out the link in the description and then use my code Aliena to get 25 discount thank
you so much don't forget to subscribe and turn on all notifications I'm Aliena see you next time