(Intro Upbeat music)
- Hey, everybody.
I want you to meet Lisa Marie.
Lisa Marie is my mixologist,
and she's going to be training you guys.
- (Voice-over)For the bar,
John brings in Lisa Marie Joyce.
TGI Friday's 2014 master bar trainer.
With her quick wit and brilliance behind the bar,
Lisa Marie can turn any sloppy steward into
a graceful bartender.
(Shakes mixer.)
- Hello, guys!
- Hello. Hi there!
- Let's talk about last night.
I saw a lot of you sitting at the bar,
berating the staff.
- You need me to come make that for you?
- I need you to do something besides
sit on your ass.
- Colby, give me a shot!
(bleep noise) Off.
- Jump back there and help him. And be like,
oh, I can see you're a little behind.
Obviously you couldn't do that in your neighborhood state.
So let me break it down.
There are three dynamics to being a great bartender.
Personal dynamics, which we know is our personality.
We've got interactive dynamics,
which is how well we work together.
And that's what we're really going to look out and stress
test tonight. And the third one is mechanical,
Actually. How do you make the drinks?
So I want to start with the two people who do not work
together very well. Dad and son,
I'm going to ask you to come back here and
you're gonna play a little game with me. Okay?
Step on up.
(Staffs mumbles and giggles)
- Memphis Blue is a cocktail that you guys
kind of named yourselves.
So I want you guys to make that cocktail.
But there's a twist.
You're going to make the cocktail tied together.
Then I am going to need you all to take on the role of old
Brian.
And I want you to cause as much of a raucous
on that side of the bar as he did last night.
Okay?
- Being back behind the bar with my dad.
Oh, that didn't sound good.
We're fundamentally different on how
we do things.
(Ranting gibberish)
- Just ignore them.
(Ambiguous dialogue)
Where's the ice come scoop?
- Come, on. Come, on.
This is taking way too long to make this drink.
- Why aren't you done, yet?
(Mixer rattling)
- Get it together.
- Hey, that's not enough. That's a weak shake.
Come on. You're a man, right?
- Oh.
- It wasn't fine. It was really,
really nerve-racking.
(Screaming noise)
I understand how nerve-racking it was
for the bartender. For me sitting
out here, acting like a fool.
(laughter)
- Maybe it was blues.
- Okay. It's definitely out of proportion.
(laughter)
So here's the point of this. We've all
gotta be on the same page and build each other up
together. Because if we're all up here,
how freaking amazing are we going to be guys?
- Being able to work together.
I think it created a positive vibe,
better energy. And I think it's gonna
help us work better tonight together.
(upbeat music)
- One thing that I did see there wasn't
memory of drinks.
For a bartender, you should be able to
remember the orders at one time.
Be able to execute that and give it back
to the person that ordered it.
We're going to work on that.
And I've got a little game.
I'm going to put out eight coasters here in front of you.
- Okay.
- You're going to have a few seconds to look
at each coaster and then you have to make
all the drinks and put it on the correct coaster.
- Okay.
- Go. Look at all your drinks,
check it out, and flip it back over.
(Upbeat music)
There you go. There you go.
(mixer rattling)
- I think I might have some of them
in the wrong order.
- Okay. So 1, 2,
3, 4.
So 50% of your
guests are happy. For the first time. Not bad.
When you're behind a bar, you gotta
be able to take a bunch of drink orders while
having conversations while bringing things in
while cashing people out. And that first
round of drink orders, you just took in
your head. You got to be able to make it
and give them back to those people.
50, 50 as well. We're going practice and
we gotta make sure you can remember up to
eight orders at a time. All right, let's
get to work in practice.
- Alright.
- The test was nerve-racking, but I
understand the importance of it.
So I am really confident in myself for
tonight to try to do better.
- Wait about 25 minutes for the burger,
the burgers cold. Really not any flavor to it.
Tater tots are really, really salty.
But I'm hungry so I'm going to eat it.
Hopefully, I don't have to use my shirt.
I don't have any napkins.
(Upbeat music)
- Ah. Forgot to put ice in there.
(chuckle)
- No!
Never, never, never.
It's already chipped right here.
It's already-
We've got to get new ice. Burn the ice.
- We are burning ice.
- You do not scoop with the glass.
It's not a joke. Glass is for real.
It cuts people and it's taken us like
half an hour to get this ice out.
I don't understand. Let's go guys.
We got to move.
- Come here, sweetheart.
- [Lisa] My name is Lisa Marie. It's not sweetheart.
- You're busy helping people that never come here.
- But we need more people to come here.
Do you realize how much money this man is losing?
We can't just have you guys in here. We've got to
have more people. This isn't JJs-
Oh my God. That is the exact problem with this bar.
The clubhouse is pissed off
because
there's new people here.
JJ is going to lose his ass and you won't
have a bar to go to. How about that?
This is why we're losing right here, John.
- Why?
- Because these guys right here were pissed off.
They didn't get their drinks right away
because they said all the bartenders are
waiting on the new faces. They're
pushing customers out. And that right there
is why he's going to lose his (bleep) ass.
- They've been bitching whole time.
- What's your problem, guys? The fact
that he's actually making money tonight?
Is that what's bumming you out?
Cause we're not going to make money on you.
Are we? I don't want you to chasing away my
other customers. Do you blame me?
You think this is funny?
The fact of the matter is I'm building
this bar for them.
- We're grateful.
- Well then (bleep) act that way or leave.
Do you understand that...
- Let me get my drink and I'll leave.
- Why don't you just go, now? You just made
yourselves look like ass(bleep).
- I'm sorry.
- Your a good guy, man.
- Meet some new people.
- Maybe I will.
- Hey dude, if you guys are going to be dicks
you're going to have to go. Not cool. Seriously.
- All right, we'll chill out, just cause you said.
- Not just cause of me. You just chill out.
If you're gonna be an (bleep) go kick rocks.
- Alright.
- I just told them if they didn't like what
was going to happen here or any changes then
don't be here.
(Upbeat music)
- Okay. So let's talk a little bit about last night.
It was insane in here.
We need to keep ourselves in the experience
controlled back here. So, teamwork tonight
is going to be very important.
Under the box is ingredients for a classic
cocktail and you need to work as a team
to figure out what cocktail it is
and then make it for me.
(Staffs giggles)
- Your ingredients are going to be vodka,
lemon juice, simple syrup, and I have a lemon.
- [Barstaff] We'll fill that with ice, but I don't know
what cocktail I might make .
- [Lisa] What kind of glasses that?
- A Collins.
- Mm okay.
Think about that.
(indiscernible mumble)
- It's so obvious, right? Vodka Collin.
- Make it.
- I'm kind of lost on this drink.
- What do you think?
- Use the shaker.
(mixer rattling)
- Now you need something from the gun. And
I don't know. I think it's soda.
- I think it's. Why was I thinking tonic?
- No. Club.
- You think club? Final answer?
- Do you want to phone a friend?
- Lets phone a friend. Lee?
- Ring, ring, ring.
- Yeah. What was the question?
- What was the question? Okay. Lee, I'm sorry.
I'm up to here because I've been
watching you fall asleep.
- Sorry.
- This is your bar dude. And you don't
give a (bleep).
- I'm not saying, I don't give a (bleep).
Honestly, I'm very frustrated. And I'm like,
in my mind, they should know some of these drinks.
- And that's why I'm here to train them.
Being a bar owner. You got to study and
know your (bleep). You train them.
Otherwise I'm going to leave, you're going
to go right back to being Eeyore playing pool,
and these girls are gonna go back to doing
whatever the (bleep) they want because you don't care.
- I agree and I apologize.
- So sorry. What do we think goes on top of that?
- Tonic. Tonic. Tonic.
- Tonic? And it's wrong.
(laughter)
I'm a little nervous because these bartenders
have huge personalities, but no skill
to back up their talk. So we've got to make
sure that we can rock out stress test tonight.
- There you go.
- Tonight I got a bunch of people from the
industrial neighborhood.
- Two blackberries.
- [Guest] Pineapple.
- You want the pineapple?
- To really check Lee's performance,
I'm handing out red penalty cards placed out by
Lisa Marie or Aaron.
- That's the lemon bitters.
Rhubarb goes into that one.
- This business is all about guest satisfaction.
(whistle blows)
If less than a third of the guests say they
won't come back. The business is going to fail.
- This means we've got to start all over.
- Okay.
(Whistle blown)
- So I'm giving out a hundred cards tonight.
If more than one third of those cards come back,
then guests were unhappy and this bar
is gonna a fail.
- Have you got a drink, yet?
(whistle blows)
- Here you go. Just hold up that red card.
Ladies, I love you, but we have to move faster.
- Let me try the giant meatball.
- How are we doing? There's a backup here,
isn't there?
- Yes.
- Can you imagine if you had your own POS system?
(indiscernible talk)
- [Staff] Yes.
(indiscernible talk)
- Hey We got to need some food, Lee.
- Alright. Give me one second. One of you guys
definitely have to get from behind the bar.
- We got it. But now, you left.
How the (bleep) do you function here?
- We ignore him.
(whistle blows)
- What's going on?
- I don't know. I just like, Lee has never
spent a day in a bar in his life.
He's going in 10 different directions.
These girls are focused. All three of them
are over here paying attention to these guests.
Their the tables still don't have any drinks.
- You're just not respecting, Lee.
- Oh, not even a little bit.
- I don't see her order in there.
- Oh, you get a double red card.
(whistle blows)
- Here we have more customers with red cards
in front of them than are orange.
Nothing is coordinated. Lee is here,
but he's not managing. He's just reacting.
And the problem is his reactions suck.
- You guys gotta be better, now look at me.
- We're doing as much as we can.
- (bleep) makes me look bad!
- Lee, come here right now. Did you just
tell one of your bartenders that they're making
you look bad?
- Yeah.
- Are you (bleep) kidding me? You know,
who's doing a bad job, right now? It's you.
If these girls weren't here, you need a
life jacket, baby, because you'd be drowning.
- Alright.
- Get the (bleep) out of the bar. Lee is not
supporting his staff. He's not supporting his guests.
In the end, he's making himself look like an idiot.
(Upbeat music)
- A lot of people in the room, ladies.
- How many whiskey sours can I get over here? 5, 6, 7.
- We can only do special made cocktails or you can
do a draft beer.
- What's up, bud?
- Hey.
- Good. How are you doing?
- Double hand this. Put them on both sides
and pour them both at the same time.
Yeah. There you go. Good. Good.
(Upbeat music)
And then you guys, one of you had the sour.
Danny?
- There's too much for me to be back here, huh?
- So at this point there's a room full of people.
So we've got people ordering cocktails,
but you can't make them, so that's okay.
See if you can help bring out on service bar.
This beer has lipstick on it.
- I've got two for Scooters.
- All right Pints. We can only do pints.
- (Bleep noise)
- Hi.
- Hi. How are you?
- Good. How's your drink?
- This bourbon is so awesome.
All my friends love it.
- Excellent. Thank you.
(Upbeat music)
This bartender is pretty dam good.
They are good. They just haven't had this
many people in this room for a really long time.
- Yeah. Let's go, Dan. You know what
you're doing here, buddy?
- Yes, sir.
- Are you keeping an eye on the kitchen too?
- I'm gonna go in a few minutes to check it out.
- Keep an eye on it.
- Right now it's a full house. Everything's
kind of chaotic and I don't wanna
look like an idiot.
- Are you, are you helping?
- I am making drinks, What do you need?
- Um I need a whiskey as fast as one of them
can get to me.
- Along with all of these other tickets that
are here, but they're busy with all this and your
other owners can't even finish pouring a beer.
- [Guest] Thank you,
- You're very welcome. Thank you.
- We finally got our food here. We got one item,
instead of our three food entrees.
- Danny?
- Yes.
- Why is my girl, Brie, over here drenched in
sweat, running around doing their dishes,
dumping this dumping that, making this?
Why do I have four owners? And I got tickets out
the mother (bleep). Somebody has got to help
these girls out.
- Okay.
- Lisa, let's get Justin helping out.
What can he do?
- You got to get these beers out of here.
(Upbeat music)
- Drag beer is killing you guys.
- Oh my God. Yeah this is insane.
Now I got your eyes
- You're the beer guy.
- I can't even get in there.
- We can't do service bar, John.
- Danny couldn't even pour beer, when I asked
him to pour a beer. And then I put Justin
on beers. And this is what it looks like, now.
And Justin's gone. We have owners who literally
don't do anything.
- No those are my glasses. No. You already,
you already put them in.
- Look at these. Are they done? Are they okay?
- This is for $20.10.
- Let's try it. You got the glove on this.
Let's make sure they standing up straight.
Let's do this one too.
- Danny's lack of experience behind the bar is
evident and people migrate where they're
comfortable and then he's migrating in a kitchen.
He might be protecting his standards there,
but he's certainly not backing up his staff
behind the bar where he's needed most.
- Marcus. Danny. Look at this beer being wasted.
Guys if you saw would you want to order a beer?
I mean come on, guys. We're killing our own
business visually.
- I'll pour beers right now.
- Folks, our beer sucks. Take a look.
Let's advertise it. Let's everybody (bleep)
know. Put it out here so they can all (bleep)
see it. Our beer (bleep) sucks.
Well this is a stress test with a capital s.
How's Danny doing in the kitchen?
- He's coming in and he's trying his best, but
they don't know how to run the window. And it's
putting more and more pressure on the kitchen.
- Is Danny presence a plus or a negative behind
the bar?
- All of the owners are negatives behind the bar.
I've got great bartenders down there, but they
can't shine with owners that don't know what
they're doing.
- Danny's moving. I'll give him that. But these
employees would perform if we trained them and
gave them the tools.
- Absolutely. Alright.
- Okay. Danny is in fact trying. Yep. We failed.
But we failed with our owner trying rather
than watching.
- Hi.
- What can I get for you guys?
- Uh...Martini.
- Martini? Okay.
- All those Godfather's have that.
- Godfathers?
- Yeah.
- The godfather bullet should be scotch
and amaretto.
- That's my drink, you know.
- The Godfather's your drink?
- That's what I drink.
- What?
- I've been drinking Godfathers for many
- I love Godfathers.
- I'm just tempted to put the classic recipes.
An ounce and a half of scotch.
Half ounce of amaretto, right?
- Yeah.
- I would just
put a few drops. So, I do it a little dry.
- Are you a?
- I do scotch and a few drops of amaretto for me.
- Got it.
- You know, in an old historic bar like this, you
should be able to get a nice classic.
- Oh. Absolutely!
- What were you looking for?
- I just need to shake it.
- A whole bunch of shakers down there.
- But do I have to do it like this.
- I'm not sure what you're doing. I'm sorry.
- I'm making are Martini.
- Making a Martini?
- So he's teaching her how to bartend. Look.
- In the middle of
- So she doesn't know what to do.
- Shake it like this?
- No. Make the drink in there. Then use
the shaker tin. Your using the wrong glass.
- Okay I go it. I got it.
- Got it?
- The best way to learn is behind the bar.
- Mhmm.
- Here you go. And you wanted to start a tab, yes?
- Yeah.
- I think that's pure gin.
- Tried to order a Godfather, that was terrible.
She claimed that she went to bartending school.
I don't think she'd ever drank before in her life.
- Can I just get, like, a Jack and Coke?
- You don't like it?
- Yeah, it's a little...I don't know how
to describe it.
(laughter)
- He can't drink that drink.
- If I show you this recipe can you
make me this drink?
- Yeah.
- Okay. Thank you.
- You're welcome.
- So you know how awkward this is?
- Bee's Knees?
I have no idea what a bee's knees is.
- The Bee's Knees was created in the
prohibition when they were making gin
in bathtubs. So the gin tasted like absolute (bleep).
What they did to it was cover up the gin
with lemon and honey syrup.
- I don't, I don't have this stuff.
- This is ridiculous. Three simple ingredients.
Gin, some honey and lemon.
- Here's what I want to do.
never done this before.
I want you to go in alone, sit down at the bar,
order an old fashioned. The minute it's wrong,
jump up, go behind the bar, and show him
how to do it.
- With pleasure.
- Alright. Bust them.
- Alright.
- What's seltzer?
Where's the gin?
- I can get as close as I can. Most of these
things I've never even seen before. Oh. I need
to see the rest of the order. What are they?
Simple syrup and?
Its okay I got it.
(laughs)
- Watching this owner and bartender work
together is infuriating. It took forever
for me to get their attention and make me a
drink. They pride themselves in the legacy of
Las Vegas yet they're not putting out anything.
- Can I help you with anything?
- Hey.
- So, sorry.
- Oh don't worry.
- We're short on bartenders.
- I just wanted.. oh that sucks.
- I just wanted to old fashion, if that's okay,
- Okay. I'll tell him to return.
- Thank you so much.
- All right.
- The lady has been waiting over there.
She's been wanting a drink.
- An old fashion, please.
- Old fashion? Okay.
- What do I need to make an old fashion?
- An orange, a cherry, bitters and simple syrup.
And then it's a bourbon inside.
That's all there is to it.
You got that?
- No.
- Okay. Hang on a sec.
- Okay. Orange. Cherry.
- When he made that old fashion,
it looked disgusting. Greg muddled a
bunch of fruit in it. There's a club soda.
I'm going to jump behind the bar and teach
him how to make it right.
- That's $4.75.
- Hi. What's your name?
- Greg.
- Greg?
- Yeah.
- I'm Lisa Marie.
- Nice to meet you.
- Nice to meet you. Who taught you how to
make an old fashioned?
- It would've been 30 years ago.
I couldn't tell you that.
- Yeah? Can I teach you how to make an
old fashioned?
- Sure.
- Okay.
- He doesn't know what he's doing.
- Number one. If you're going to step behind the bar,
whether you're training or not on a Friday night,
you gotta at least know your basic drink.
Like hands down. Okay. So let's make an
old fashioned. Alright? Put your cube in there.
We're going to put a couple dashes.
Now we're going to muddle. Make sure you
get that sugar in there. Go ahead and throw in
your cherry. Get those flavors in there.
Okay. We got two ounces of booze. You're going
to fill that glass all the way with ice.
And now tell me you have a bar spoon.
- I own one. I don't know where it is.
- You guys don't even have like classic tools.
Is there even a strainer?
- Um. I don't know where it is.
- Do you have a spoon of any kind? Your menu
that you have out for your guests, right here,
says fine food. So if it says fine food,
I assume that you have silverware, right?
Do you have food?
- I do not have food.
- Okay. So we've got a menu that's a (bleep) liar.
Great. We have no way to make this cocktail.
- I've never been a craft person.
I've never worked in a craft bar.
- But this is not a craft cocktail.
This is just basic cocktail.
- You know I've been making them that way
for years in about 50 plus different bars.
- That's (bleep) bull (bleep).
- I've never been questioned on it before.
- That's bull (bleep). These are ones that
your rat pack that you all love so much
that came to this bar. That's what they drank.
You have a Vegas legacy. What are you here for?
(intense music)
- Well, right now, I'm here to help her.
That's all I can do.
- That's really sweet, but you need to help
you, babe. You're the owner. Are you making any money?
- No.
- No? Right. You have got to put talent back
here to keep this bar legacy or you will keep
losing money over and over and over and
over again. And then it doesn't matter what
wallpaper is on the wall. Nobody's going
to come in here. How do you feel?
- I don't think that it was intentional,
but I think that tonight was train wreck.
Embarrassed, I guess.
- Why is she the only one showing up?
- I have no idea.
(laughter)
- Thank you.
- Lisa Marie, do me a favor. Fix all their drinks
and set them up properly, so at least I know they
had a good experience.
- Okay, babe, we're going to do this together.
- Okay.
So you're going to take these over to that group
of people two whiskey sodas. Here's your
whiskey ginger ale. Whiskey ginger beer.
(Upbeat music)
- Hi, this is Jon Taffer.
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