if you've got a broken water pipe you
need a plumber quick but unlike the old
days plumbers and electricians and other
service people can't just walk into your
house they need their own version of
personal protective equipment this guy
is not a surgeon although he's dressed
like one he's a plumber overnight we had
to change the way we were conducting
business mark Russo is wearing the
personal protective equipment we're used
to seeing on medical personnel working
the front lines of the pandemic but the
new jersey plumber says he has to dress
this way for the safety of his customers
and himself our number one concern was
to keep our people safe and our clients
safe in order to do that we implemented
a bunch of new measures as far as asking
our technicians every day about their
health taking their temperature making
sure their haven't been around anybody
who's sick when a homeowner needs him
it's Russo who asks some probing
questions we got guidelines from the CDC
so we're asking every homeowner about
the state of their health about the
state of the household anybody in the
household if they've recently traveled
outside the country and more recently to
new york city we've had to make some
tough calls where people couldn't answer
the questions with the answers we wanted
so we opted not to service those
locations
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