i want to do a quick uh... topic your list before we take a break i came
across this phone call to verizon customer support
i don't even really know um... it's not new right i mean this is a phone call
has been around for a little while and we've had a lot of run-ins lewis with
support from a number of different places beget telemarketer calls we
recorded a lot of them and this was just incredible what's at issue here is this
guy's name is george pixar lee has a whole website devoted to verizon related
phone calls in this particular one
the person he's talking to does not understand the difference between point
zero zero two dollars
and point zero zero two cents okay
this is if you actually understand the difference as many people do
it's pretty always take a listen to this
policy what do i have here we go
calls in over forty five minutes now
power
allied god
for alcoholic wrote
let me just say that with uh... there's a question
kathy what do you recognize that there's a difference between point zero zero two
dollars and point zero zero two cents
dollars do you recognize it as if there is actually what
that b_s_t_ requisition difference between those two
numbers
but is there a difference between two dollars and two cents
okay so is it desert difference between point zero zero two dollars and point
zero zero two cents
that bs desert if if you couldn't help can under that actually it is the
is point five dollars the same as point five cents
ali
is it happening out
appa dollar in the same as half of the senate
clearly too
uh... one thousandths
of a dollar
which is your rate for air time as i now understand it
uh... your eight for for fertility budget so he's going to get it right
lewis including you understand the difference right
in that one is more than the other pride and another two different numbers today
goes on and then it just goes on on on and i have a hard time believing these
people really do this for jobless interest then continue
usage and state i don't have any
knowledge of that
blazers your two cents per minute this was quoted toward was quoted to me
might bill rec reflect windsors you're tuned dollars per minute
which allen
idea to do this again
do you recognize that there's a difference between one dollar and one
cent
do you recommend is difference between happen dollar and a half percent
etc
then deep therefore recommend there's a difference between point yours your two
dollars and pointers your two cents
so no
so there was another fifteen minutes with this woman and eventually where we
get to it
is um... it is another point altogether which i'll play for you here and then
eventually this guy did actually get a credit from verizon
but it took a long time to get anyone to realize what on earthy was talking about
cheta is there someone i can escalate
he did not know if you cannot is not adequate c
it back to me that what you think restricted b
if i said to you
i'll give you twenty thousand three-car showed up to twenty thousand pennies
it matters will use a point zero zero two dollars pointers are two cents
unfortunate seems like is our educational system is is making an
ambiguity between pointers you're too
dollars and pleasures are two cents a very defined so nobody got it and act is
amazing because the the whole problem is says that these the people they're
hiring just don't understand that this is the basic math question
and the fact that this case they don't discard thirty minutes and numerous
other calls
incredible and i've had to deal with stuff not that bad
the premium close for concert
hours on the phone yet this
in some ways a when i saw this i was expecting something that like the old
they are well
a customer service calls well or someone's trying to cancel the
subscription and they keep you on the phone for an hour
refusing to cancel your subscription bright but some this this altogether is
pretty different pretty pretty scary here there really is because imagine if
this was a bigger amount of money here we're talking about seventy five cents
versus seventy five dollars in but uh... this type of misunderstanding could
definitely happen with other things right
let's take a break face book dot com slash david packard should be like the
show on face book because you're an entry into our aipac giveaway happening
march fifteenth
but you can find out more about that david packing dot com slash march one
five will take a break back after this
the david madman shelves david hackman dot com