[MUSIC PLAYING]
This is a loan approval process wherein
robot checks for all mandatory documents
before initiating the loan processing.
As soon as it finds a missing document,
creates an error report and ends the process.
Let's look at a better optimized process
wherein robot looks for all documents
before initiating loan processing.
As soon as it finds a missing document
or in general when bot is faced with a business exception,
it creates an action and routes that action for a user,
in this case an agent, waits for input
without blocking the robot.
As soon as agent uploads the missing file,
the robot access the file and goes ahead
with loan processing.
Let's look at this in action.
Let me first execute the vanilla loan document checklist
process.
Bot is verifying the documents and as soon
as it finds a missing document, it's
going to create an error report.
Let's verify that through the logs.
As you see here, it just created an error message
and ended the process.
Next, let's proceed to execute the optimized process loan
documents via agent.
This as well.
The initial set of steps would be
to download the documents from the email, look
for whether all mandatory documents are available.
As soon as it finds a missing document,
you would see that the job goes into a suspended state.
At this point, please note that the robot is completely
freed up, available to pick up something
else until the agent comes in and provides the input.
Let's look at the agent scenario where
it looks at an unassigned action which just got created
from our process execution.
User can assign it to them since this action
could be even emailed as a notification to the user.
The user would need to upload the missing document.
In this case, it's trying to upload the credit statement.
As soon as the document is uploaded,
with the click of Submit, the action is completed.
If you go back to the process view,
you would see that the process automatically resumes execution
in the first available robot.
Now it has completed process execution.
Let's look at the logs to see the optimized process from.
As we can see here, [INAUDIBLE] is creating out error report,
created an action or task for a user.
As soon as the task was completed,
the loan processing was initiated.
This was a simple demonstration of how Action Center can
be used to bring human in the loop
for handling business exceptions.
Reboot Work.