ServiceNow introduces three new features to enhance and maximize your experience on the Now Mobile platform.
Mobile Content, Virtual Agent and Biometric Security.
Mobile content allows you to create targeted content for users on the mobile platform…
…while Virtual Agent helps users to manage and inquire about existing cases, as well as get assistance.
And for iOS users, Biometrics like face recognition technology, can be used to unlock the app.
Let’s take a look.
Before getting started, be sure to activate Content Automation plugin to enable Virtual Agent.
Mobile Content allows you to customize content for groups and users within your organization...
... by applying banners, text cards, and video for content delivery...
... blending different types of media...
... along with the ability to personalize communications in a single workspace for the user.
Creating mobile content is easy.
In the desktop version of the Now Platform, navigate to Mobile Content...
... and select New.
First, we'll give it a title.
And then select the type of mobile content we want it to be; In this case a banner.
Clicking here allows us to select the image we want to display as the banner.
Here, we need to create the link that our mobile content banner will be directed to.
In this example, clicking on the banner will lead users to an application...
... for participation in an advisor program.
So this link will connect them to that application.
We continue to fill out the appropriate fields…
...and then save it.
The last thing we need to do is schedule when we want our content to appear, and who we want it to appear to.
Here, we select the audience that this content will target.
Different audiences can be created to push content out to a targeted audience.
In this case though, we’ll select All Active users to push the banner out to everyone.
And then we select the start and end dates and times for the content to be displayed.
And we submit.
We give it once last look over before activating it, and that’s it.
And now our mobile content will be displayed in the mobile UI...
... during the predetermined dates and times we set when we created it.
Virtual Agent is a personalized experience that helps users manage cases, get assistance, and more, within the mobile UI.
Virtual Agent allow users to quickly access their cases and check their status during a single conversation…
…as well as access various types of requests and information, all within the mobile app.
Best of all, these features are all integrated within the mobile application...
... providing a seamless user experience.
Virtual Agent is activated by a plugin which is available through the Service Catalog.
First, identify the target instance…
Select the Agent Intelligence plugin…
…and schedule its activation.
And here, you can verify the activation request in your upcoming changes.
Finally, Mobile offers biometrics to unlock the app.
By default, you can use a six-digit pin code.
For iOS users, biometrics allows face recognition technology on your phone to unlock the application.
To do this, navigate to the security options and click here to enable the option to unlock using face ID.
Any devices without face ID can secure the app with a six-digit pin-code.
With these new features, Now Mobile expands on its existing features to improve the mobile experience for users.
For more information, see our product documentation, knowledge base, or podcast. Or ask a question in the ServiceNow Community.