- Look at this place.
Why is this not cleaned?
Why is this filthy?
Why is this disgusting?
What about that?
Where's you walking?
Look at this,
and when is that from?
- It's been there for a while, a week or two.
- You were supposed to change your gloves,
but you didn't.
You were supposed to clean the kitchen,
but you didn't and she's in trouble.
Look at this frickin''' place.
(upbeat music)
- How's that cheese steak?
- No Philly cheese steak. - Okay.
- There's no Philly cheese steak?
Dang it.
- Okay, we'll do the nacho fries, and...
- Turkey melt. - I'm gonna
give you guys this.
This is your number that he is gonna call.
- Do I get up?
- You're gonna go right there
to that counter.
When he serves it,
he's gonna yell for that number
and you're gonna go pick up your food right there.
(upbeat music)
- Can he ring a bell,
rather than screaming out across the bar?
(French fries sizzling)
- What's that sound?
- Fries in the fryer.
- Those are the fries in the fryer?
- Yeah. - Well, I just see
all that bubbling up
and I'm just thinking,
"Somebody's gonna eat that."
- When you see smoke like that
coming out of the oil,
that's because of all the debris
in the oil, correct?
- Yes, it'll get to the point
where it can just bubble right over.
- [Man] Look at it go!
- Ooh. - Oh my God.
- But look at that. - Oh my gosh.
- That's the worst we've ever seen, Mike.
- Yeah, luckily he was standing right there.
I mean, that's a serious fire hazard.
How gross is this?
He has no gloves on,
he's been touching everything
in that disgusting kitchen,
now you're touching someone's cold cuts.
- Yeah, and there's our owner
who has no idea that
any of this is happening.
- But he looks like a miserable owner.
- [Jon] He does.
What is this?
- Processed cheese.
- Okay, so he's taking the cheese,
he's added some water to it.
- Very special recipe going on here.
- Look at it, it's all lumpy.
- You're using crap,
and then you're watering it down
and you're putting it on more crap and more crap,
and then you're sending it out.
- Nacho fries!
- [Man] The nacho fries, yeah?
- Yeah. - Thanks, man,
I appreciate it.
- I wanna see if they're actually
gonna eat this the way this looks.
- [Man] Yo... (laughing)
That's not real cheese.
- I mean, honestly, this looks like a joke.
When it came out on that styrofoam plate
with that gross, fake nacho cheese,
and that was greasier
than my face back in middle school.
(laughing) Like this thing,
it was so wild.
- Give me a thumbs up or down,
was this food edible or not?
- No. - Wow.
- They're talking about the food, dude.
- It was (bleep) food.
- They're gonna grill my ass so hard, dude.
- I want you all to come with me for a minute.
Let's go in the kitchen.
I want you guys to see this.
- Here he comes.
Oh (bleep)
- Do I have to come?
- Lewis. - Yes.
- Nice to meet you. - Nice to meet you too.
- Come on in, first of all,
look at that fryer.
What you're about to see will blow you away.
Here we go.
Look at this, guys.
You ever see oil smoke like that?
- Nope. - You know why
it's doing that?
- 'Cause it is so contaminated
with bacteria and filth.
Do you understand how dirty that is?
- Yeah. - Yeah.
- You leave at night and don't clean it.
You let him leave at night and don't clean it.
- I personally have spoken to Lewis about
cleaning the kitchen numerous times,
and I've been on my hands and knees,
scrubbing the floor when the floor was like that.
All the way across. - Really, What about that?
- I did not finish.
- So that's like changing a baby's diaper,
but not between the cheeks of his ass,
because you don't see it.
Will you eat that food?
- No, I don't wanna eat that food.
- So if you won't eat it,
how do you give it to them?
- My stomach hurts.
I feel like I can't believe I just ate this nonsense.
- So there's Wendy, there's Maggen, her daughter.
- She has flip flops on
in the kitchen. - Kitchen.
First of all, that's illegal.
Not to speak of how dangerous it is.
- Yes. - You have oil
and you have these fryers and grills,
and I mean, carrying the food,
and-- - Oh, that's disgusting.
- Maggen, they sent your ketchup back
because the bottle's nasty.
- [Maggen] I didn't get it.
That's Susan, I didn't do that.
- But you're in charge of the food.
- I don't know where the (bleep) she got that from?
- Go ask her, I'm not her.
- You're in charge of the kitchen!
- Mom, get the (bleep) away from.
- Really, Maggen? - Leave me alone!
- Apparently, they fight like hell in this bar.
- Wow. - I ain't doing (bleep),
if she wants it this nice (bleep) nice,
she can do it herself.
(upbeat music)
- Excuse me.
Can we order food?
- Yeah.
- Can we get the street tacos
and the loaded nachos?
- Yeah, for sure.
- All right, let's see, the orders in.
(upbeat music)
- The microwave?
- Oh! - So it's going
from a steam table,
which is supposed to be heated.
Obviously, if it's not heated,
that means that it's
in a really bad temperature danger zone.
- [Woman] It's a problem.
(upbeat music)
- All right, so now we have the food that
shoe just took out of the microwave.
It just does not look appetizing to me.
- No.
(crowd chattering)
- It smells bad. - These are not street tacos.
(crowd chattering)
- She spit it out.
- [Woman] I'm saying nothing but fat.
- Would you have eaten that
in the first place? - No.
- No. - No.
- That's gross.
I don't wanna talk to that mean bartender.
- They want to complain about their food,
but Cheyenne's attitude is
so intimidating and unfriendly,
they're scared to tell her.
- She scares me.
- Excuse me.
I hate to be a bug,
but is there any way we can get another set
of the beef tacos.
This one looks like a lot of fat.
- Okay, give me one minute.
- Okay. - But I wouldn't even
wanna feed that to my dog.
- She says she wouldn't even
feed it to her dog.
- It was the first time, I think,
probably in my life,
as a grown adult
that I've sent that much food back.
- I'm going in my corner,
because I don't have anything to do.
So...
- Maggen, what are you doing?
- Putting my makeup on.
- There's (bleep) kitchen that you need to be doing.
- Mom, can you leave me alone?
Like for real, get on their ass.
Why am I having-- - I am up theirs.
I'm up there helping them.
- Whatever, leave me alone.
Please, just leave me alone, mom.
- I'm serious.
- You're supposed to be doing food.
- You got people all over your bar.
- Hey! - There's no food ordered.
- Okay. - Get away from me right now
because you can do all this yourself.
- Behind the bar. - Take it and shove it...
Ooh, leave me alone.
(upbeat music)
Whoo!
Do you want a lemon drop?
- I guess you're done in the kitchen.
- It's obvious, it's a free for all.
(crowd chattering)
- Please, let me make them.
- [Cheyenne] No, she asked me specifically.
- Yeah, but she likes mine better.
- No, and she's not...
Dude, Cheyenne, on the cool,
like-- (girls bickering)
- How many-- - Can you move
outta my way, dude?
Like this is what I was told by--
- I'm on the clock, not you.
- I don't care.
Like they asked me-- - I'll go over there
and take their order. - Dude, I'm not
gonna take the--
- They asked you because you were sitting--
- No, they asked me because she--
- No, I'm not gonna argue with you,
on the cool,
I'm doing what I was told to do.
- [Cheyenne] No, I'm gonna make 'em.
What do they want? - Okay, then I'm going home.
(bleep) - Bye.
- Bye, mom, I'm leaving.
- [Woman] I'm mad, mommy.
- She's acting like
a six year old girl. - Wow.
- Get back there. - You didn't go back there--
- Yes, she did.
- Shut up!
(girls bickering)
You don't even (bleep) know!
Just stop.
- This could be outrageous,
it was in their living room.
look at the customers looking right at her.
(girls bickering)
- Dang.
It's like dinner and a show.
- You don't even (bleep) know.
- You're so full of-- - When you (bleep),
then you can say something to me.
- Oh my gosh.
- So she was never taught respect.
So she doesn't respect her father's money,
her mother, the business, the customers.
She respects none of it.
- Usually you see patrons fighting with each other,
but not the bar.
- Yeah, not the actual staff.
- Hey, hey, hey. - (bleep) I'm outta here.
- I'm done with this (bleep). - Really, Maggen?
- I'm done!
- She walked out on her mother,
on her family business,
she just walked out.
- And she's lucky I didn't knock the (bleep) out of her.
I don't know who the (bleep) she thinks she is.
If she knew how to do something,
then I wouldn't have to (bleep) do it.
- You are ruining this for your parents.
You need to know that,
and you are destroying your mother's heart.
That's funny to you?
- It's not funny to me.
It's just, that's funny,
the picture that's being painted.
- Maggen, you know you're disrespecting her.
- I know I do,
but it's-- - Why?
- In my mind, I'm not disrespecting her.
- Did you? - We're communicating,
like that's how we communicate,
unfortunately. - That's not communicating.
- I know, but it's...
- I mean, that's not-- - I can't help
the way that I was raised,
and that's how we've always communicated.
- I didn't raise you like that, Maggen.
- Don't lie. - Like, 23 hours a day
for y'all sometimes.
- You are a cancer to this business.
- Wow.
- That's how I feel about you right now.
- You've been here for two days.
- And I got you totally made,
don't I, Wendy?
- You don't.
- I need mac and cheese,
full right now, please?
- So it's a full mac and cheese,
not a half? - Oh my God.
I'm gonna puke myself.
Yes, a full mac and cheese.
- I've had this place
under surveillance the past few weeks
to see if this bar truly needs rescuing,
and the handling of the food
in this kitchen is
some of the most grotesque I've ever seen.
- God, no.
(upbeat music)
- Look at this.
There are raw shrimp tails
next to the quesadilla he's cutting.
- Okay, let's go back in the kitchen.
Let's see what happens when this order comes up.
- You've got a burger, chicken, and two Godfathers.
- I wanna see how long this takes.
Watch the raw meat all over her hand.
Watch the raw meat,
now in with the chicken,
she rinses her hand,
she does not wash it.
I just want you to understand
the level of the cross contamination
and how we get people sick.
Is there still raw chicken all over her hand?
- Most definitely,
and it's also on that towel.
- Now she's not grabbing the quesadilla
out of the plastic bag.
There's now raw chicken on that quesadilla, correct?
Now she's got the raw chicken
all over her handle of the fryer,
doesn't she?
Now, has Doug told her to put a glove on?
- No.
- Has Doug noticed any of this?
- (bleep)
- I'm hungry.
- So we're at 10, 11 minutes,
nothing is finished.
- Doug, do you wanna come back here
and help them get this together.
- But this is legitimately taking a long time, right?
- Their ticket timing's not gonna be right.
They don't have veg on, they don't have anything.
- Watch your manager lead by example.
- Same table, separate ticket.
- Okay, his hands are on that now?
So now he's touching the drawer,
hand, no gloves.
He's making a salad completely with his hands.
(upbeat music)
Now she just picked up that raw piece of fish,
put it down on the grill,
wiped her hand on that towel,
and put it down there.
So now we have raw chicken, raw beef, and raw salmon.
- All combined. - All over this area.
Now look at her hands, all over everything.
This is unbelievable.
So there's no system whatsoever.
The worst offender was Doug.
Everybody listen to me,
Doug, I watched you.
You never washed your hands,
you never put on a glove, correct?
Correct? - Yes.
Yes. - Does he know better?
- He does know better,
and your hands are all over that,
and now you're gonna go touch more raw food
and you know better.
That's what gets me.
Now you go make raw chicken, put it all over your hands,
wipe for 30 seconds with this, throw it here,
and now you're making a frickin' sandwich in that spot.
How long have you been doing this?
- A long time.
- How much trouble is she in, Doug?
- A lot.
- Do you know she has no money?
She might not make it through the frickin' week.
- I don't want her to lose.
I want her successful.
- Is this successful?
- No. - Well, the revenue
has gone down since you're here.
You drive her kids
because she can't drive herself, right?
- Yes. - You help her
in every way you can,
you're a good friend, right?
- I'm trying. - Why are you (bleep)
her in here?
Why?
- I don't know-- - And you send
her children's money out the door.
What happens when she shuts down?
You go get another job and she's screwed,
and it's on you because you know better.
Good friend, good manager.
How much more are you gonna watch her lose, Doug?
What the hell is the matter with you?
- There's Russell, your lead cook, Ryan.
- Yeah. - Oh yeah,
you cannot taste it like that.
You have to put it on a spoon.
- Okay, we don't have this anymore.
- No more. - I want you
to put in the order.
- Okay. - What are seeing, chef?
- Let's just go back to classics,
FIFO, first in, first out.
keeping things organized.
Understand where your product's coming from.
None of that's happening here.
- It's gonna get burned,
just put some rice in it
and start cooking it.
- Oh ,Russell, Russell.
There's so many things wrong.
You don't even know what you're cooking.
He is lost.
He's a deer in headlights.
- Do this first because they've been waiting.
- I have this calamari,
but it didn't go through,
because the machine is (bleep) up.
- Go ahead, you can get to the calamari.
- Six tickets.
Six tickets, lost.
- I don't know what ticket came in first.
- Yep. - And which one didn't?
- There just sticking 'em.
- Yeah, nothing is numbered or timed.
- I'll just get my order up.
- No, I'm just asking,
if you're not using it, I can use it?
- No.
- Dane, I saw in the kitchen,
which probably left TJ alone,
and it seems really, really unorganized.
- Do you guys have any vegetarian options
for this menu? - Vegetarian?
We can do vegetarian.
The coulis chop suey,
all we gotta do is not to put the chicken in it.
- We'll do that. - Okay.
- Let me get my-- - And then
we'll do a calamari.
- Calamari? - Okay.
- And then we'll do an order of wings for the table.
- Yeah. - All right.
- Thanks. - Okay.
I want you to make all these at the same...
I mean, come out at the same time, okay?
- He said, "I can do everything at once.
"No problem, it's easy."
- Because he's so efficient.
- Those gloves that touch that chicken
have touched every plate,
every dish, he's a hot mess
when it comes to it.
He doesn't even have a prep station to walk from.
He's walking to the freezer
and then walking everywhere
and going in his stuff.
- So they've never probably
set up the line anyway. - No.
- That board that he's cutting,
these vegetables on it
are the same one that he's been, the whole night,
cutting pork ribs, and chicharone, and everything.
That's the same knife,
and this is a vegetarian.
- Ugh, they can't eat this.
- Oh God, this is still not cooked!
You can get salmonella if it doesn't properly cook.
- He's a complete hack is what he is.
- He's also dangerous.
- Yeah. - We can't let them
eat that food. - No way, Jon.
- So I'm gonna get in there,
before it gets to the table.
Feel this, feel it.
Where's Michelle?
Michelle, come on over.
Give me your hand.
Feel this.
You wanna eat that?
Nice and juicy.
Right?
Really fresh,
just the kind of food you wanna eat,
right? - No.
Gentlemen, what is the purpose of those gloves?
- Safety for the food.
- You haven't changed them.
- I did tell them to do that.
- Look, it's torn.
Then he picks up the raw chicken
with the same gloves that
he touches the cooked food with,
then he picks up plates
with the same hand and the same glove.
Did you know you shouldn't?
- Yes, sir. - But he did it anyway!
Wouldn't that make you an irresponsible ass (bleep)?
What about the guy who gets sick?
Doesn't he think you're an ass (bleep)?
- Give me a second chance, Michelle.
- Do you understand she's outta money?
- Yes, sir. - She doesn't have
a second chance.
You already took it from her!
Look at this place.
Why is this not clean?
Why is this filthy?
Why is this disgusting?
What about that?
Where's you walking?
Look at this,
and when is that from?
- It's been there for a while, a week or two.
- So you were supposed to change your gloves,
but you didn't.
You were supposed to clean the kitchen,
but you didn't and she's in trouble.
Look at this frickin' place.
- I'm actually disappointed
because I've been helping you, Russell,
but you're not helping me!
When Jon did that with the calamari,
like, I wasn't really expecting that.
It's so embarrassing,
and then you're not changing your gloves.
It's all contaminated,
but you're supposed to be leading the kitchen.
- Yes.
- Oh, what are you doing?
- Just give me a second chance,
and I'll do my best.
- But if you keep on doing the same thing,
I don't have a choice.
I have to let you go.
- All right.
- The food's no good.
He don't cook good.
He does that many time,
we should just let him go,
not give him another chance,
another chance, another (bleep)
(upbeat music)
- Hi, this is Jon Taffer.
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