so you're wondering how to answer that interview question tell me about a time
when you had a conflict at work well you're in the right place in this video
I'm gonna break down the exact way to answer the question and the biggest
mistake that people make that cost most people's a job when they're talking
about conflict so stay tuned I'd like to start the video with a quote peace is
not the absence of conflict it is the ability to handle conflict by peaceful
means Ronald Reagan so what does this mean it means the disagreement is not a
negative thing it just means that most people are not
skilled in handling it peacefully which is especially important in the workplace
so we want to have conflict in the workplace because it means that everyone
is bringing different ideas to the table so the goal is not to ever never have
conflict that's not realistic and that doesn't happen the goal of answering
this question is to show that you handle conflict in a way that serves everybody
the best so secondly this might surprise you
true story here 10% of conflicts are due to a real disagreement where there's no
agreeing on a certain point and 90% are due to someone using the wrong tone of
voice or the wrong way to communicate with somebody so language triggers are
very big and they can often trigger somebody else if they hear a word that
they don't like and so they end up making the conflict a lot bigger than it
really is so with this in mind showing you how to handle conflict peacefully
and professionally is essential so that you can get to your next round of
interviews so now I'm going to share with you an example story of how you can
answer this question and it has three parts so we'll start with the situation
the team wanted to use Excel for tracking events or tracking event
attendees but I wanted to use a different software it was something I'd
used in the past and found it to be a better tool especially for this the
whole team was stuck on continuing to use Excel it's what they
always done and they did not want to change I wanted to use the new software
because I believed that it would really make things a lot easier for us during
the event and throughout the whole process step two what did I do
action so I asked if they would be willing to hear me out if I did a short
demo presentation on the new software and I showed them a few things that we
could do right away and how it could save us some time then if they didn't
like the presentation or they didn't agree with me after that then I said I
was happy to continue with Excel I presented the data I showed up with
measurable ways that it could help us specifically applying it to our project
I suggested that they do a quick test drive of the software to see if they
liked it or not and then if they had any questions I was able to help them so the
result after hearing the demo they loved it and they got really excited about it
and they agreed to give it a try just for this event we still use the software
today and we've expanded to using it for other things as well
including setting our team goals and our planning sessions so step four is
interesting features what was interesting about that so a key belief
of mine is to let the best idea win so no matter whose idea it was we leave our
titles at the door and we all come in with new ideas so what I learned was
that the main thing was we were using the most efficient tool that was the
goal if that was my suggestion great if it was Excel than great but I just
wanted to make sure that we had explored all of our options so to sum it up good
answers to this question include stories around you bringing data to a problem
running a test to get someone to see info that they maybe didn't see before
or a combination of both of those things plus talking good communication with the
team or the person that you disagree with and illustrating an example as I
did in this video so the biggest mistakes when answering this question
include answering it like this I would do it my own way behind the team's back
and I would prove them wrong bad answer or I would stay quiet and I would just
go along with whatever everyone wanted and I wouldn't do
anything also bad answer we want you to have your ideas and speak them both of
those answers either show that you're not a team player or that you're just
not going to bring value to the table because you're afraid to speak up so
neither of those show a confident or positive person and there you have it
the answer to the question how to handle a conflict in the workplace if you liked
the video give me a thumbs up if you didn't like the video give me a thumbs
down for bonus points leave me a comment below and let me know about your
conflict handling skills if you want to watch another video for me you can watch
another video in this series and if you want to watch more videos from my
channel please go ahead and click the next one if you're interested I also
have a free guide it's chock full of examples just like the one we talked
about today in this video fill in the blank answers as well as questions that
you can ask yourself to come up with your own stories just like the one I
shared today so click below to grab that for free and I will see you over on the
next video bye feeling pretty energized right now but
I'm only on my first video so that might change