I get upgraded more than most cruise passengers because I don't
use the most common ways other cruisers chase upgrades. I do something different.
Welcome aboard I'm Gary Bembridge, and here’s what
I’ve found works to get upgraded to a better cabin than I’ve paid for.
The first thing most do, and the one that I hear
more horror stories about than any other, is by accepting an auto upgrade.
Including my own in my early cruising days
when the excitement of being upgraded from a balcony cabin we had carefully chosen
on P&O Aurora into a higher-grade cabin put a dampener on our cruise. As I’ll explain.
When booking a cruise, we have the option of accepting an auto upgrade.
If the line has empty cabins, they often move people who have said they
will accept auto-upgrades up one or two cabin grades. For example, as we were.
This frees up lower-grade cabins, which are easier to sell and fill than higher-grade cabins.
There are 3 big watch outs with auto upgrades as I discovered
First, the default setting when booking a cruise is usually accepting
an auto upgrade. You must opt out if you don’t want one. We didn’t.
Second, we found you have no say in the cabin they move you to.
In our case above a noisy late-night club but could have been below the pool deck with
scraping chairs, have a strange layout or an inter-connecting door to the next cabin
where we could hear the neighbours.
Thirdly, even though we did not like the new cabin, we couldn’t have the original back
as it had been re-sold or someone upgraded into it.
Since then, I have opted out of auto-upgrades.
The next usual way passengers get upgrades is by paying.
I watch people go to Guest Services as soon as they board
to see if the ship has empty cabins and are offering upgrades.
On at least 4 of my last 5 cruises, I've seen
numerous passengers upgrade this way, often for small amounts per day.
An advantage with this approach is you usually get to view and choose your cabin before accepting.
My tip is to go on the second day. By then the ship knows the numbers of no shows, and
cabins vacated by those who upgraded are now fee and upgrades tend to be cheaper.
The third popular approach is bidding.
Several cruise lines give the option to bid for an upgrade, usually
between 60 and 30 days before departure. They send out emails asking for submissions.
I've had them from Norwegian Cruise Line, Azamara, Royal Caribbean and Celebrity.
I have not bid as first I could not choose the specific cabin I get, so again
it may not be in a great location.
And second, I could not accept
or reject any cabin and they would charge my credit card as soon as they accept my bid.
I have heard people getting carried away and bidding more than simply
changing their booking directly.
So, check the current price for that higher cabin before bidding,
and bid low as there may be few bids.
The other common way passengers use to get upgrades is by booking a guaranteed fare.
A guaranteed fare means booking a cabin grade (Inside, Oceanview, Balcony or Suite) and not
a specific cabin. The cruise line allocates you a cabin close to sailing.
On most lines, it’s a cheaper option than choosing your own cabin.
You could find you get a better grade cabin this way. For example,
On Holland America Nieuw Statendam I’ve been on recently line there are
5 grades of balcony cabins, and you might be allocated the best grade.
If many on your sailing book a specific cabin and opt out of auto-upgrades,
the best grades may be the only ones the line can put you in.
I have seen passengers allocated cabins above the guaranteed grade booked. So,
a balcony instead of an Oceanview, or suite instead of a balcony.
Many of the downsides of the other approaches apply to this.
If you book a guaranteed inside or Oceanview this could work to your advantage as these are the
easiest cabins for lines to sell, as they are the least expensive.
If a cruise is not full, they may upgrade you to a balcony cabin as they know
they can more easily resell inside and Oceanview.
Those are the ways most passengers use to get an upgrade. I don’t use them. What do I do?
The first one is simple but takes planning.
I simply book when there are upgrade promotions,
when the line is offering pay for a lower grade and get a better cabin.
For example, I recently booked a Regent Seven Sea Caribbean cruise where I got a cabin
two grades up from what I paid for, based on the usual price.
A good time to find these promotions are when itineraries are launched.
If there’s a cruise you want to do in two years plus as soon as they come on sale look for these.
Second about 90 to 60 days before a cruise. This is when final payment is due for most cruises and
if the ship is not full, promotions like this are one tool they use to encourage bookings.
Thirdly, during “Wave Season” usually at the start of the year
or “Black Friday” towards the end, which are big sale periods with lots of competition
for our bookings and this is one popular promotion here I have found.
The way I find out about these is usually
though the cruise line email newsletters, so sign up for those.
While this technique has been very successful at snagging me upgrades,
this next is the one that has got me more than any other technique.
This is fare-tracking.
When I book a cruise, I set up a price tracker, which I've spoken of before,
on a site called CruiseWatch.com or CruiseCritic.com
I have a blog post where I explain how to do that, which is linked in the notes of this video.
Those trackers alert if the fares on the cruise have fallen, and if they have,
I either ask the line for the lower fare, or for an upgrade.
I have had huge success with this, especially in getting upgrades.
Through this I have recently been upgraded on Cunard Queens Grill from
an entry suite to a Penthouse, and on Viking from a balcony to a suite.
The watch-out is it does take some work
and negotiation as some lines are more willing than others.
The next one has also led to upgrades but is not necessarily a good thing.
This is through complaining.
Not from being difficult and chancing my arm, but when I have an issue with
the cabin that I feel is affecting my cruise and needs to be addressed.
Especially since I believe, there are cabins
the line seems quick to move passengers from when an issue is raised.
I have had a series of better cabins through complaints.
I was on a Silversea expedition cruise in Antarctica where I had some problems with
noise underneath me from some sort of machinery,
I was moved from an ocean view cabin into a balcony cabin.
I had an issue on my Ponant Le Lyrial with rattling air-conditioning that disturbed
in the night which they could not fix. Again, I was moved to a better grade cabin.
On a recent Azamara cruise, I had dragging and scraping above in the early hours. When I went
to Guest Services, the manager knew off the top of his head that my cabin was below a work area.
When he made a note, it was to a page listing other cabins where people had come to complain.
They moved me to a better cabin without noise within the hour.
I believe that the line knows which cabins have issues, and if you are in one of those and raise
the issue, they know it's genuine and they move you to a better cabin if the ship is not full.
Another technique which has worked for me is special events.
When I got married, we booked a Queen Mary 2 Transatlantic Crossing for our honeymoon.
Our travel agent let the line know that we were
going on our honeymoon and were upgraded to a Penthouse Suite.
The Agent had good relationships with the cruise line, makes many bookings for them
and so was able to get us on an upgrade list.
So, if you have a big event coming up, especially your wedding, let the line know.
It’s not going to work for birthdays, and I have not heard it working for anniversaries
much – but give it a go as worst case they will upgrade the experience on board with champagne,
cakes, decorations and maybe some added perks.
Remember that, as with airlines,
the lines will tend to give upgrade priority to frequent travellers.
If you like a line and sail often you have more leverage and check if the
loyalty program for that line offers fare discounts as you progress up the tiers.
Many tend to offer booking discounts or free nights as you move up tiers, which you can
then use to effectively upgrade by paying the same fare as usual but taking a better cabin.
We are Diamond on Cunard and get discounts now when booking which helps nudge us up a grade.
If you found this interesting, why not watch this video about how to get the
best and avoid the worst cabins on a ship, starting with the one simple thing I do
that pretty much guarantees the best cabins without paying anything more. See you over there.