I'm giving you ten things that you can do right now as an airbnb host in 2019, let's
jump right in. so i hope that 2019 is your best year ever
if you haven't started your Airbnb journey i hope this is the year that you do so, and
if you are hosting already i hope that in 2019 you take it to next level and the ten things you
can do today to be a better airbnb host im going to give you in order to help facilitate
that now let me say that these things are all free and easy things that you literally
can start doing today im not going to tell you to go buy a website or to pay someone
to make your logo or to buy stationary and put that logo on a pencil and i'm not telling
you go hire a branding consultant and pick out a color
palette and pay for some software to choose a color palatte for you because there is a
free app for that too, all the stuff and giving you is from my personal experience in some
of these things should not be free. before these ten things i'm giving away something
else for free, im giving away free consultation now im not going to put the link below because
a lot of you seen it already but a lot of you know that i charge real estate investors
four hundred dollars an hour to talk on the phone well i'm going to give one of you
a free thirty minute phone call to talk about your current Airbnb business or for future
business and heres what you have to do to win. first if youre not already a subscriber
to this channel i need you to subscribe and like this video then with this video please
share to any avenues of your social media, copy the link for that social media share
and post in the comments below i will choose one of these comments as winner in two weeks
announce the winner in a couple weeks, easy yes? so without further ado let's get into
the ten things that you can do today as an airbnb host in 2019. number one up your customer
service game by studying Disey's business customer service experience I had a talk with
my leadership team about messages that somebody on my team sending guest what they would take
a check in early, then the team member on my side said unfortunately we are extremely
busy we have to stick to our current checkin time. thats not good enough but what you can
do is you can do what disney does and you don't have time to read all disneys rhetoric
let me dive you the skinny. you want to highlight the positives of any situation you really
want go for magic at all possible, for of whenever possible and to the way you would
do this for example with this message when somebody wants an early check in and you can't
really accommodate you'ss say: though IT may take up until three pm (which is a normal
check in time) though it may take up until three pm, to ensure that your place is marvelous
when you arrive if our cleaners are done ahead of schedule i will certainly let you know
as soon as i know, this is something i can do for you this is a positive if it's possible
i'm going to let you know, and then somebody might ask when so what should i would say
well, feel free to book and let's communicate the day of your arrival and I'll let you know
how early you can come in. If the person is checking in that day anjd theyre already booked
you don't have to sell it, you'll say thank you once again for booking, keep in touch
with me some time afternoon and i will let you know how soon we can let you in. something
like that but focus on the positives even though IT may be a long shot you still want
to let the guest know the constantly trying to do something for them , that's the disney
experience number 2 up your leadership game by reading the books multiplier which I already
told you about, and download this free book alright i am going to link a free book at
the bottom is called enchantment by guy kawasaki he used to work for apple and this is a wonderful
book because the things that it will teach you will trickle down to your team It' simportant
that you lead by example and that you create the right culture as a leader in your organization
which will encourage your team to do a good job with your guests you take care of your
team they take care of your guests, you know, it passes through. If you haven't read Multipliers
yet do sootherwise also down below is a link and that way you can download this ebook and
have that one continue your growth as leader three: progressive here if you're not yet
a super host i want you to make a new account and want to take your best few accounts, your
best listings i want you to move them into that separate account, some of your listings
may not be getting super host like ratings because the checkin process is just not is
not possible to be super super streamlined like maybe somebody has to pick up the keys
at a different place, or maybe the building is a little bit old and maybe you do a five
star job. somebody is like ahh its a three star building ok so keep those in your old
accounting move your best listings to a new account so that accounting is super host status
that we some of your listing can get on airbnb plus ok? compartmentalize your listings based
on quality, easy right do it. , 4: hire a dedicated housekeeper and if you can not afford
the to pay fulltime by the hour because they will get enough work for you to go on a facebook
forums find other air bnb hosts and ask them if they would like to collectively hire housekeeper
or two together ok and you will collectively manage as a group of hosts a full time employee
or 2 okay? youre going to contract them in this case. this way you can be more competitive
because a large part of our business model is being price competitive and then staying
solvent at lower cost because there will come times when you have to drop your price to
get a booking, if you are afraid to drop the price below lets say seventy dollars because
your cleaning fee sixty or eighty or something crazy then you will get zero dollars for that
night because your costs are too high if you could pay somebody by the hour say 12 or 13
dollars an our or 10, depending on your market, whatever the competitive rate is for a cleaner
you can get the cleaning done for fifteen to thirty dollars instead right? that allows
you to drop your rate when you have too. you'll also be more profitable in instantly every
single reservation you have will have thirty to fifty dollars more probability hypothetically
because this type of price drop this allows you to do more things that other hosts cannot
so if you cannot afford one on your own find other hosts together and do it, okay? five,
raise your nightly rates above the market average. so a couple reasons why you want
to do this first off you want to be able raise rates to prevent single night booking to do
custom night discounts to do three to four nights seven nights that way your booking
are more than one day long. you will fill up your calendar with less reservations this
way you still get your same nightly rates but you won't have somebody book the fourteenth
of the month and then screw up your whole month you want to prioritize that 10 day booking,
because that way so you need less overall demand in order to fill up your supply. or
eat up your supply, your supply is your thirty or thirty one day calendar. If you could get
that booked with one reservation thats way easier for your business so try to get that
book in four or five or six reservations instead of having to have twenty, right? sp that's
why you raise your nightly rate up and try to do custom nightly discounts initially,
or, additionally you can raise rates is a little bit to incorporate a incentives like
youre marking it up to marking it down a lot of department stores do this so you can actually
mark rates up a little bit, and you can leave in your description "just
ask for a ten percent discount" or a we give a ten percent military discount or some other
form of specialized discount that makes subsection of people, feel like their special or you
do a limited time offer for february march only we're going to do this discount. a couple
years ago i did this winter rate in houston and the properties that i did this winter
discount rate on performed better even though i raised the rates a little bit to optimize
cost effective i did specialize rate discounts, or the special seasonal discount cused my
properties to be more profitable. so mark it up so you can mark down. 6: watch all of
my pricing strategy videos i will be doing another video which i recorded on christmas
, but I sit here and talk to you just like this and it was forty minutes long of pricing
advice so its coming soon and there are some new things but still plenty in my old pricing
videos that you do not need to pay for a service to give you dynamic pricing ,yes there are
services that do this and will automate your stuff like wheelhouse will give you pricing
advice for free they just wont automate it for you know i pay for staff to do all of
our pricing adjustments because we have staff already why not just bundle it all together
right, instead of paying a percentage for bookings we have this human labor do it ok?
now we don't also rely on wheelhouse though and the 50 properties we have for the last
four years we've built our business doing it by eye. So we take a look at our portfolio
how its performing we take a look at our market , learn about our market and price nuances
of our market and we took a look at the market trends on Airbnb and it says " you should
price at point or this point" will be above those market trends are done via market watch
indicators what we feel like we should be and sometimes will even be below IT where
we feel like we should be so we're doing this based on how we are doing as a business compared
to the market in airbnbs data is helping a kind of guide our path but long story short
we've never used a dynamic pricing model to run a business and, i think i'm one of the
most successful airbnb hosts you know, right? because you don't need to pay somebody for
this is my point 7: write a communication flow chart for your team so if you watched
a previous video which you should absolutely watch "4 messages you should be sending every
guest" this essentially is a flow of how your conversation should go with guests. every
single guest that books will get a welcome message from you of course right for every
single guest after their check-out will get lessons or think you request message before
you send them review writes the case falls messages in the middle will be based on how
long the stay is so what i want you to do is i want you to map out a flow of the person
staying for one day, you have messages go if that the person is staying for a week heres
how the messages go if the person is booking last minute heres a flow chart for that put
into a global document and share with your teams that we've seen when the communicating
with guests and train them on this consistency your new businesses running like clockwork
its operations ok still less mistakes sweet and sticky cost money,we all know that rice
state speaking of double drive i want to make a document and want you to make a bio page
for a,IT is you can have all the building is right and have all the addresses for the
building into the part numbers many heavy the file number for me is that building a
file number for the property manager useful number for local emergency line,who who the
electric provider is akin to use spectrum or contact with your skin to provide a watery
account numbers for those where the file number to call those people, was checking instructions
for the safe what are the photos that are in checking die system is on the document
they can work with somebodywho'son airlie beach platform and can walk them through you
put this all on double dry document,even put the frequently asked questions for rebuilding
right and the answers to those questions are also cautionary notes if the feeling is super
strict about a couple things that valley trash or something like that with those in the notes
right thumb you cannot keep what brand of TV is in there so sadly does lose a remote,you
say what you have said before bronte is ityou'reno friend indeed is any tell the cleaner hey
we in a new video remote or renewed new sense of remoteness apartment number you should
have is remote in inventory,so when this last guru told you that you need that making mistakes
absolutely the hardy submitting states welcomes a lost remote city after most inhibitory you
should keep records CD in inventory by the white people feel of this self keeps all the
different notes in the angle drive for each separate unit that you have indeed have the
lease term is that with its own becomes a new organization a need to train there,your
business is all right there for nine take better photos of your property hands down
mega important six out of every ten guests that are booking properties the first thing
that they do,they sweat through your camera roll or other year you follow real and self
this type of behavior is exactly the thingthat'simportant to respond to your photos or sixty percent,at
the time the only thing that matters to do a potential person soi'mgoing to do another
video that hath had take quality photos with smart phone anddoesn'thave to be a good smart
phone is can require little software adams if i can find free software for you to do
IT and foster,the photos now go back to older listings with a clean right hopefully set
up these photos like this listens while go, take a look at them go to a really like this
photo right after pressed he like his photos when you thinkit'smodel feedback on in and
change this up so you space,don'thave to be hyper unique is good to be novel but at the
end of the day people are really looking for qualitythat'sreally whatthey'relooking for
you can do event marketing of this place is unique but quality is the cornerstone and
something you can do today is take better photos clean the floor,fritch take better
photos get after, ten, make some friends make friends with air being the health i want you
to sit down inviting the coffee i want to get on peaceful find other in the house i
want to learn from him how to teach this the same as what you build a local community health,also
help you if you have a reservation need to get moving change they can help you re accommodate
the guests field cancellation and finally got to be something bad happens but for everybody
has a strength so you will have different strengths and other air b b health and you
can finally connect somebody other than just myself somebody at you in your city at your
local level who talked to over lunch about what just happened in yesterday with a guest
in some crazy situation that happens, that'sso valuable i really cherish those of you that
is the top view on regular basis because some of you reach out to me on face book set in
the automated every seven conversations and sometimes in response action after the magazine
you guys understand but am i really do feel like i learn a lot from a lot of you out there
for exam not the boss,if the guy swiss proper self sticky sending to him right now i wish
you all the success that analyzing they keep watching reviewed automated much love andi'llsee
you in two thousand nineteen,on the other side,,and,