hello and welcome everyone this is minoo
at anglo-link
today we are going to look at some
conversational English I'm going to take
you through some expressions both formal
and informal on how to ask something how
to say thank you and how to say sorry
we'll also look at some expressions on
how to respond to these expressions so
when you're ready we can begin
office gratitude apologies and requests
let's start with office in an informal
situation you can make an offer using
the verb what do you want a cup of tea
another common verb is fancy fancy a cup
of tea in a formal situation would you
like is much better would you like a cup
of tea or the expression would you care
for would you care for a cup of tea you
can also say may I get you a cup of tea
let's have a look at how you would
accept or refuse an offer in an informal
situation someone has said do you want a
cup of tea you can simply say yes please
to accept or no thanks to refuse another
possibility is yes why not or to refuse
you can just say now not at the moment
thanks in a formal situation you could
say yes that would be lovely or to
refuse you could say now I'm alright
thank you
an alternative is to say yes I'd love
one to accept
and to refuse you could say thank you
very much but I've just had one right
then let's have a look at how we can
express gratitude first in an informal
situation nice short and easy
expressions Tom Cheers
thanks oh thanks a lot
and in formal situation slightly longer
expressions thank you thank you very
much much obliged
I really appreciate it and now let's
have a look at how you would respond to
an expression of gratitude in a formal
situation and in an informal situation
in an informal situation you could
simply say no problem anytime in a
formal situation the common expressions
are you're welcome
not at all don't mention it
my pleasure right then let's have a look
at how we apologize in English in an
informal situation nice short easy
expression sorry
oh I'm sorry in a formal situation make
it a bit longer I'm terribly sorry
or use the verb to apologize I apologize
or I do apologize let's see how we can
respond to an apology in an informal
situation someone has said sorry you can
simply say that's okay
oh no worries another expression is
never mind and in a formal situation the
appropriate expressions are that's quite
alright
no need to apologize it doesn't matter
at all right then let's have a look at
how to make a request in an informal
situation you can say can I have the
salt please can you open the door please
open the door please would you in a
formal situation use may or could may I
or could I have the salt please could
you open the door please
would you kindly pass the salt please I
would appreciate it if you could open
the door please
notice that we use can in informal
situations but really grammatically the
use of can I and can you in informal
English to make a request or ask for
permission is grammatically wrong
because the correct use of the modal
verb can is to express ability for
example I can swim can you ski
so in correct formal English it is
better to avoid can for requests and
permission use may I
or could I and could you let's have a
look at how you would respond to a
request in an informal situation someone
has said can I have the salt please you
can say sure here you go
or sure here it is or someone has said
can you open the door please
you can answer sure I can do that or I
will do that in a formal situation
someone has said could you pass me the
salt please say of course here you are
and someone has said could you open the
door please you can say certainly I'd be
glad to or I'd be happy to or I'd be
delighted to write then let's put all of
that together and look at two
conversations one in an informal style
and one in a formal style let's begin
with the informal conversation fancy a
cup of tea yes please here it is
Thanks put some sugar in it please would
you sure here you go
Cheers no problem do you want a biscuit
no thanks oh dear sorry I totally forgot
to post your letter no worries can you
do it for me tomorrow sure I'll post it
first thing in the morning let's look at
the formal conversation now would you
like a cup of tea oh yes please I'd love
one
here you are thank you you're welcome
could you pass me the milk please
certainly here you are
would you care for a biscuit no I'm all
right thank you very much I apologize
again for canceling our meeting last
week oh that's quite all right
I really appreciate you fitting me in
this week not at all I'm glad we can
meet at last
may I ask you for a favor
certainly go ahead
would you kindly drop me off at the
station after a meeting well of course
I'd be delighted to this is our video
for conversational English I hope you've
enjoyed it as you know you can go to our
website anglo-link calm for more
exercises and thank you for watching
I'll see you in the next video bye now