Welcome to UI Online Mobile – your fast, convenient, and secure way to certify
for continuing unemployment benefits and manage your claim.
In this video, we’ll walk you through certifying for your continuing benefits
using UI Online Mobile. For added convenience, UI Online Mobile is
available for smartphone and tablet users. If you have any questions, visit UI Online
and view the Frequently Asked Questions for assistance.
Since UI Online Mobile is not an app, you will begin the logon process by accessing
Benefit Programs Online at www.edd.ca.gov/BPO. Scroll down and select the Log in or Register
button. Please note that in order to use UI Online
Mobile, you first need to register in Benefit Programs Online and create a UI Online account.
If you need to create an account, select the Register button and follow the instructions.
After creating your account, navigate back to this screen, and log in using your email
address and password. The first screen you'll see after logging
in is the UI Online Mobile home screen. This
screen is divided into three sections: the Notifications
Section, The Appointments Section, and the
Claim Summary Section. Each section of the screen
collapses and expands. You can expand a section by tapping on one of the arrow icons.
The Notifications Section will display various messages
such as certify for benefits, or reopen your claim. If you see a notification
to reopen your claim you will need to do so at the UI Online full site.
For this presentation we will focus on certifying for benefits.
When you have weeks that are ready to be certified you'll see the certify for
benefits button. Be sure to submit your certification by the specified date. Failure to certify
timely may affect your eligibility for the week.
To continue, select the Certify for Benefits button.
This is an example of a Week 1 certification. All of the questions are the same as on the
full site and the paper certification. You will be able
to answer yes or no for each question. The "Certify for Week" 1 button will be highlighted
and activated only after all of the questions have been answered.
Once you have answered all of the questions, select the "Certify for Week 1” button.
If further information is needed to help process your certification,
you'll be directed to the UI Online full site through the use of a Modal
screen, like the one shown here. This screen functions as a connector
between the UI Online Mobile site and the UI Online Full Site. Select the
"Continue to the Full Site" link to navigate to the full site. When using
the Modal screen, you won't have to log in a second time. To close this screen
and remain on the mobile site, select the X button.
After completing your certification for the first week, you'll be presented with this
screen. If you only had one week available, this screen
would be bypassed and you would instead be routed to the "Review
and Submit" page. The "Continue to Week 2" button directs you
to the second certification week, if one is available. The "Previous"
button takes you back to the Week 1 certification questions. Select the
Continue to Week 2 button. You will notice that the second week will
have two additional questions. Question 7 asks
if you would like to have federal tax withheld from your benefit payment.
Question 8 asks if you’d like to update your contact information. Your
response will apply to both weeks. When you have finished
completing this screen select the Certify for Week 2 button.
You’re almost done. After completing your certification for the 2nd week, you'll be
presented with the "Review and Submit" screen.
Scroll down to the bottom of the screen. Please read the Acknowledgement section. This
is important because submitting false information or withholding facts can
result in denial of benefits and/or penalties. By selecting "I Agree" the "Submit" button
will be activated. Clicking the Submit button serves as your
electronic signature, indicating you have read and understand the Acknowledgement statement.
If "I Disagree" is selected you will have to restart
the certification process. If you need to make changes for any of your
answers, simply select the “Previous” button to go back to any of
the previous screens. That's it, you are done! You have successfully
submitted your certification. You should save this number for your records.
Click the “Return to UI Online Home” button to check if you have additional weeks
available to be certified. We hope you have found this video helpful
in certifying for your continuing unemployment benefits in a fast,
convenient, and secure way using UI Online Mobile.
We invite you to visit our EDD website and view other instructional
videos available to learn more about the many different benefits and
conveniences of using UI Online.