[Music]
Female narrator: Want to take charge of your
health and wellness?
My HealtheVet, VA’s online patient portal, gives you
24/7 access to the information you need to understand
and manage your VA care.
With a free My HealtheVet Premium account, you get the
full suite of tools on My HealtheVet. And you can access
other VA virtual tools and apps using your My HealtheVet
Premium account credentials.
With a My HealtheVet Premium account, you can:
View, download, and print health information,
test results, and images from your VA medical records;
schedule, reschedule, or cancel VA appointments and view
past and future appointments; and
use Secure Messaging to ask your VA care team nonurgent
health questions and send updates on your condition.
You can also use your My HealtheVet Premium account
credentials to sign in to VA Mobile apps that help you manage
your VA care, including Rx Refill, Annie, and
VA Online Scheduling.
If you are a My HealtheVet user already, you can check if you
have a Premium account by looking for a “P” icon next to
your name after signing in.
Getting a My HealtheVet Premium account takes only a few steps
and is absolutely free.
If you don’t already have a My HealtheVet account, you’ll first
need to create a new account. You can then upgrade to a
Premium account.
To create a new account, visit myhealth.va.gov. Select Register
and fill out the required fields. Make sure that all the
information you enter matches the information in your
VA health records.
Once you have your My HealtheVet account, there are three ways to
upgrade to a Premium account:
in person, by video appointment, or online.
To upgrade to a Premium account in person, talk to your
VA care team or local My HealtheVet Coordinator at
your next appointment.
Make sure to have a government-issued photo ID
with you. If your primary ID doesn’t match your official VA
medical record — for example, if you recently changed your name —
please bring a second form of ID with you, such as your Social
Security card, voter registration card,
or a recent utility bill.
Many VA facilities also help you upgrade via video appointment.
Contact your local VA facility and ask to speak with the My
HealtheVet Coordinator to see if this option is available to you.
You can also upgrade online with a secure sign-in partner.
You’ll need either a DS Logon Level 2 (Premium) account
or an ID.me account.
DS Logon is the U.S. Department of Defense’s secure
identification system.
If you don’t already have a DS Logon Level 2 account,
you can create one through the URL on the screen.
ID.me is a trusted VA partner that provides secure identity
verification online. You can create an ID.me account through
the URL on the screen.
Once you have a DS Logon Level 2 or ID.me account, go to
myhealth.va.gov to upgrade your My HealtheVet account to
Premium. Select Sign in. Then select either Sign in with
DS Logon or Sign in with ID.me and enter your
username and password.
Once you have signed in, select Upgrade Now.
Select the check box to verify that you are the owner of the
My HealtheVet account, and then select Continue.
Select the check box to accept the My HealtheVet terms
and conditions. Then select Continue.
Once you’re back on the homepage, look for the “P” icon
next to your name. If it’s there, you’ve successfully
upgraded to a My HealtheVet Premium account!
To learn more about My HealtheVet Premium, visit
myhealth.va.gov/premium or contact your local VA facility’s
My HealtheVet Coordinator. If you encounter issues with your
My HealtheVet account, please contact the My HealtheVet
Help Desk.