Good morning, Inside Indeed.
My name is William Bryan, a client success rep
here at Indeed.
And today, I actually want to show you guys a day
in the life of a CS rep.
So this is me, and here's my morning.
And this is how I normally start off.
I usually go shower, brush my teeth, do all the good stuff.
And then I actually take a seat here,
right in my house, on my couch, working from home with Indeed.
The first thing I normally do is-- after I feed my fish,
of course--
is I go get a cup of coffee.
This is the greatest thing.
This is how I go about my mornings.
And then this is what I do to kind of survive.
Of course, cup provided by Indeed.
We have swag.
We have a swag store.
You better check that out, once you work here, of course.
So the morning kind consists of a few things.
You're gonna want to touch base with your manager, your team,
and the different sales reps that you work with,
just to make sure everything's kind of in order.
And then you're also going to check any pending
cases that you may have, any new cases,
as well as go through emails with clients,
just to ensure that you're catching up
on anything that was maybe left behind the day before,
or just anything that needs a reaction with the client.
And then it's time for a lunch break.
Biggie-- good boy.
Good boy Thank you so much.
OK, so one of the cool things about working from home
is that you get to plan your day out,
how you really want it to be, right?
So that's one of the biggest perks.
So what I normally do is I usually take my lunch break,
and I'll go to the gym.
And right after the gym, I usually
get a green juice, which is right here.
And then what I do with this juice
is I drink it to keep me energized like this.
[SLURPING]
And then I go on about my day, planning, and collaborating,
and things like that.
And I'm actually the Regional Communications Manager
of BIG America.
So I usually try to partner with all of our other inclusion
groups to kind of like get things done.
And actually, let's switch this to a BIG shirt.
So the cool thing about working for Indeed
and working for CS, specifically, is I
get to collaborate with clients, talk to clients,
and just do a lot of things for clients--
customer service-based, right?
You want to make sure they're happy.
You want to make sure that the job is going well,
that they're loving Indeed, they're loving our products,
and that they're fully informed of all the products we have.
But then I also get to do work with BIG,
where I get to collaborate with other departments,
like marketing, branding, law-- any department you can think
of, you can really collaborate with
to kind of get things done.
You're kind of introducing intersectionality,
where we get to work with women that Indeed,
and the Asian Network, and everyone else.
We have so much.
And you can always see that on inside Indeed.
So one thing I like about Indeed,
or one thing that I think is really cool about Indeed,
is Indeed is very, very, very supportive
of growth within your role, or growth towards another role,
depending on what you really want to do, right?
So I'm in CS right now.
And I may want to go into marketing, communications--
who knows, right?
Indeed supports me throughout the way,
and I have weekly one-on-ones with my manager
to talk about my goals and what we can do to kind of get there.
So in CS, we're really collaborative, especially
with our teams.
We want to meet with our teams all the time,
because we kind want to draw ideas off each other.
We want to see what's going on with each other's clients,
if there's any things that someone else solved
or a problem someone else solved that you can potentially
come upon or something that you have done during your week that
can kind of help somebody else in your team.
We're really collaborative here at Indeed, and in CS,
specifically.
Teamwork makes the dream work.
And we kind of exude that.
We do a lot of stuff with the team.
So it's time for a team meeting, guys.
Just come here, and check out the team meeting with me.
And have fun.
Welcome to the team wrap-up for the week.
I am excited to hear your client wins this week.
So we will start by going around and sharing one win each.
And I'm going to kick it over to Will to begin.
This week, the win for me was I had
a client call Innovative Services,
and she actually wasn't really contacting us very often,
or wasn't really responding.
And I guess she actually looked at my LinkedIn,
because I saw her look at my LinkedIn,
and she sort of actually did work with Big Hair at Indeed.
So because of that, she started emailing me more
and wanted to get more involved, and now she's
a spending client.
So that's what a day in Client CS is like.
Pretty cool, right?
So just remember, you missed 100%
of the shots you don't take.
What that means is you've got to go on Inside Indeed, check us
out.
Have a nice day guys, and thank you
for spending the past few hours with me
on my journey of being a client success representative.
Bye, guys.