Hey, restaurant owners and operators today's video is
straight from my email inbox. Somebody sent me a question and
I get this question a lot. So I want to address it here today in
the video. It's about how long should it take to train a team
member? And what do you do if you've trained them for what you
think is long enough, and they're not able to get up to
speed or they're not grasping their job? I'll show you how to
do all this coming up right now.
Hey, everybody, Ryan Gromfin here, author, speaker, Chef,
restauranteur, founder of TheRestaurantBoss.com,
clickBACON.com, ScaleMyRestaurant.com and like I
said, author of the book, Make It Happen. Don't forget, you can
grab your free copy of Make It Happen on our website right now,
TheRestaurantBoss.com. So like we talked about, I get this
email a lot, but I recently got it. I was like, you know what,
I'm gonna do a video on that. And it's how long should it take
to train a new restaurant employee? In this person's
example they said, I've been training this person for two
weeks, and they're not getting it. What am I doing wrong? Or
how long should it take? Should it take three weeks? Should it
take four weeks to train a team member? Well, I don't know how
long it should take. It depends on how detailed the training
that you want it so I'm not going to answer that question
for you. What I am going to tell you is that training is not
here's your apron, you're going to be working with this person
today. Good luck. That's called The Magic Apron Theory, right?
It's welcome to work, here's your apron, go jump in with
Johnny and good luck. Well, Johnny probably wasn't trained
properly and Johnny probably doesn't have a full
understanding of your systems and processes and Johnny may not
even be happy. A lot of times, our replacement is being trained
by the person who's leaving, which has all kinds of
challenges built into it. And I'm not here to judge you
because I did the same thing. And I understand why you're
doing it because I did it myself. But I am here to tell
you that there's a better way. Before I get into the specifics
of this video, I want to remind you that we have bonus content
and additional blog content as well as free downloads if you go
back and watch this video on our website. So if you found us on a
social media platform like YouTube, or Facebook, we welcome
you. Thank you so much for taking the time to watch this
video, I promise you that every second you are watching any one
of our videos will be educational for you and well
worth the time. But go to the description of this video either
below it or somewhere else and click back to watch this video
on our website where you can get some additional bonus
information. So back to how long it takes to train someone on
I want to remind you that nothing is more important than
your team.
this. Nothing is more important to the future of your restaurant
than your ability to recruit, hire and train talented
individuals even dare I say develop to recruit, hire, train
and develop talented individuals in your restaurant, there will
be no growth, there will be no freedom, there will be no
increased profits, there will be no joy for you operating your
restaurant, if you can't find people and get them up to speed
fast in your restaurant. The biggest challenge that the
brands that I work with who are growing, who are opening up new
restaurants between all the brands I work with, we're
probably opening up a new restaurant every couple of
weeks, if not every month. And one of the biggest challenges
that we face with all those brands all over the world is
finding team members and getting them up to speed fast enough. So
if there was one thing, and if you haven't read the book, One
Thing, go read it, we'll put the link to it somewhere up here for
you because we did a review on it. But if there was one thing
that you should be mastering in your business, it is this. It is
this topic or at least this piece of the bigger topic of
recruiting, hiring, training and developing your team members. So
training is not telling someone what to do. Training is not even
showing someone what to do. Training is doing it with them
is coaching. There is an aspect to training that is telling them
what to do. There is an aspect of training that is showing them
what to do. There's an aspect to training that is doing it with
them. But in my opinion, a team member has not been trained
properly and will never execute at the levels you want until
they have demonstrated the skill to you. That is one of the
missing pieces in most trainings. So how long will it
take for you to train a team member I don't know. But I can
tell you this. If you have properly formatted, properly
documented training systems, broken down into specific tasks
and divided into the five categories, the five steps of
training, we'll put that video up here, I don't want to get
into it today, we'll put the video up here, or here, I don't
know somewhere for you. With the five step training model that we
teach, as well as where you can download that you can download
it as part of The Restaurant Boss Toolkit below this video,
or on that five step training video, you can get the five step
training model, totally free. By the way, if you are not
following that five step training model, you are probably
not properly training your team members. They're not
demonstrating to you that they know how to do this, which means
that even when you think that they're trained, they're not
really trained, and you're taking too long and dedicating
too much resources to the training process. If it's taking
you three weeks to train a team member now follow our process,
you'll get them trained in a week, if it's taking you two,
you'll get them trained in less than a week. But if we don't
have a method and a process that we are following, that is
organized and methodical, we will never know how long it
should take. Because we cannot create that schedule of what
they need to learn, and how long it will take them to learn each
one of those skills. So then we're just left guessing, we
also have no way to measure their performance to say, we're
going to bring you on to our company, and we're going to pay
you X amount until you're trained. Then when you pass all
of the training in this document, we're going to pay you
X plus whatever. And then after 90 days, we're going to do a
review and we're going to pay you whatever you were getting
paid plus whatever. That's the system that we create in the
restaurants that are growing faster. So we can get an
employee to come in at a base level salary and get three
raises in the first 90 days. Because we have measurable ways
of tracking where they're at. And they have something to look
forward to where they understand that they will get a raise when
they do X, Y and Z. So I hope today's video was helpful for
you. I hope you enjoyed today's video, and I look forward to
bringing you more great videos just like this every single week
completely free here at the restaurant boss. If you haven't
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change this industry. I am on a mission to make it an industry
where people are excited to come to work where you can experience
the freedom, the money and the joy that you desire. In this
restaurant business.
It doesn't have to be as hard as it is we just need to learn some
new ways to do things. But we'll just close it down there. My
name is Ryan Gromfin. And this is the Restaurant Boss. Remember
systems create freedom. Freedom creates value, value, create
scale, have an amazing day. But if you want to learn to play the
guitar, you'd hire a coach. If you want to learn to swing the
golf club, you'd hire a coach, a great coach helps you achieve
your goals faster. So why would you try to grow your restaurant
without a coach getting access to our top quality training was
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increase your profits, improve your operations and grow for
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membership program, you can work with me weekly, we call it
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scale, manage systems, develop people and be awesome