Hello everyone I am Dori I am a teacher of
English and today's video is the part 2 of a previous
video which was called telephone conversations Part 1. So,
if you haven't checked this out yet maybe you want to check it out here, over
here in this link. So, in part 1 I gave you
information of how you can ask
some common phrases and questions
when you talk on the phone, when you make the call
but what about the common phrases and
questions you're likely to hear from the other person
at the end of the line. This is what Part 2 is all about
Plus an example, a telephone conversation example
made for you! Ok, first of all, when
you make the call in a company because usually because
you would like some more information about something
the most common phrase you're likely to hear is... for example,
"Hello! This is Jane speaking. How may I be
of help?" The phrase,the common phrase "how may I be
of help?" is actually a very polite and formal way
to ask: "how can I help you?" If you ask to be connected with an extension number
or with another person, then you will probably hear
either "Just a moment please, your call
is connecting..." or "Please hold!
I'll transfer you." or "Please hold
while your call is transferred". Also you may hear
"Your line is busy" if your line is not available at the moment
of your call. In this case, they may ask you "would you like to leave a message?"
Now, if you're going to leave a message
with your name and number make sure that you know how to spell your name
in English because they may ask you
to spell your name letter by letter in English
So, be prepared which means that you have to know how your name
is spelled in English and you have to be familiar with the English
alphabet. Ok, that's pretty much it. Now, here's a
role play that it's made for you as an example
Mind you, it is just an example out of millions
As I told you in part 1 you can use all these common phrases
and questions and you can change them according to your own specific
situation
each time. Now, for this role play that you can practice at your home
I brought my friend Johnny to help us. Ok, everyone this is Johnny
He's one of my best friends for many years now and he's going to help us
today
to do the role play I have to tell you that johnny is not a
native speaker of English, he's Greek, so you can totally
relate with him! okay now we're going to
pretend that Johnny is Peter Robinson and he
is going to call the "Olive Tree" restaurant to make a reservation
for tonight.Ok, let's begin!
Ok, that's it for today I hope you enjoyed it and that it helped you
a little bit more. You can ask me your questions here in the comment section
or in FB, T, and G+, I've added all three links down
below. Thank you very much for watching Take care, bye-bye!