Hi guys I'm Shyam from websitelearners.com
Today I'm going to show you how you can add a live chat to your website
So this is a live chat which we are going to add today
You can see how it looks
Now if we click here
This is how the chat box will look
Now by adding this live chat you can give your visitors a much more easier way to reach you
And you'll be able to solve their questions immediately
So let's get started
We are going to do this in just two steps
The first step is to create an account on a website called crisp
So crisp is the live tool
Which we're going to use for our website
So to create an account on crisp
Just click the link below this video
And it'll take you to this page
Now to create the account
Let's click here
And fill up these details
So enter your email, password and name
Then click continue
Now enter your website address and your website name
Then click continue
And click finalize to create your account
Okay so now we have created our crisp account
So let's see how it looks by clicking here
And once you create your account
You'll reach this live chat inbox
So this is a place where you can chat with your visitors
Now once you reach this inbox
We can go to step 2
Which is to connect your crisp account with your website
So to connect it we need to install the crisp plugin on our website
So to install the plugin let's go to our WordPress dashboard
And then go to plugins
And click add new
Now search for a plugin called crisp
And you'll get this plugin
So let's click install
And activate the plugin
And now the crisp plugin is installed on our website
Now to connect your website with the crisp account
Just click connect with crisp
And then click continue
That's it our website is now connected with crisp
So let's go back to our inbox by clicking here
And we're now back on our live chat inbox
Now once you reach this page
The live chat will be active on your website
So let's check it
Now if we go to our site
You can see that we have the live chat
So next let's see how the live chat works
So let's say I'm a visitor and I open the live chat by clicking here
Now if I type a message
And press send
You can see that
We have received that message in our inbox
Now if you want to reply to this message
All you have to do is click that message
And send your reply
And it'll be seen by the visitor
So this is how you can add a live chat
to your website and then chat with your visitors
So now let's close this
And next let's make this live chat more user friendly by adding a profile picture
So to add your profile picture
Just go to settings
Click account
And add your image here
Now if we go to a site
And click refresh
You can see that our image appears here
And once a user has started the live chat
Your image appears in these places
So you can see that after adding the image
The live chat looks much more user friendly
So next let's see the top five features of the crisp live chat
So first we're going to look at the visitor chat
Now let's say someone is visiting your website
But they're not using the live chat
Even though this user is not using the live chat
You can still chat with them using the visitor chat feature
So let's see how it works
Now when someone visits your site
Crisp will show you a notification here
Now if I click here
You can see that visitor in this area
You can also see where he is located on this map
Now to start a chat with this user
Just go here
And click this icon
And now if we go here
And send our message
You can see that the user has received that message instantly
So this is how you can chat with any visitor on your site
Even if they don't start the chat
So next let's see the second feature of this live chat
Which is called magic browse
Now while you're chatting with the user
If you click start magic browse
You can instantly see what the user is seeing on your website
Now if the user moves their mouse
You can see that on your screen
And if they scroll down
You can also see that
Now this is really useful when you want to know where the user is
While responding to their messages
Also if you like to show the user how to use your website
You can click start live assist
And from your screen
You'll be able to point and click anywhere on your website
And it can be seen by the user
On their screen
You can also click on links
And go to different pages on your site
So this is very useful if you'd like to guide the user on how to use your website
So this is one of the coolest feature of the crisp live chat
So next let's see the third feature which is called triggers
Now let's say you want to send a message automatically when someone lands on your page
For example when someone visits your site
You want to say something like
How can I help you
You can use a feature called triggers
To send a message automatically
So to set up a trigger
let's go to crisp
And then click plugins
And click triggers
Now click new trigger
And then turn it on
Now since we want to show a message to the visitor
Let's turn on this
And add our message here
And type our message
Then click add message
So next we need to choose when you want to show this message
So let's scroll down
And here you have different options
When you can show your message
So I'm gonna choose after delay
And keep a four second delay for showing the message
Okay so now we are done setting up the trigger
So let's click save trigger
And now we have successfully set up our automatic message
Now if a visitor goes to our site
And stays for
Four
Three
Two
One
You can see that he has received our message
Now if the user clicks reply
And sends you a message
You'll receive a notification
And we can reply by clicking here
So this is how we can send messages
Automatically to your visitors
Next let's see the fourth feature which is adding an operator
Now if you want additional help in replying to live chats
You can add more people who can respond to live chats
So to add an additional operator
Just click here
And click add operator
Now choose the role as member
And enter their email
Then click invite operator
And now an invitation will be sent to their email
Now to access your live chat all they have to do is go to their inbox
Open the invitation they have received
And click accept
And once they do that
They'll be able to access the live chat
And respond to messages
So this is how you can add operators to your live chat
So next let's see the final feature which is choosing your availability on the live chat
Now if we go to our site
You can see that
Here it says support is online
Now if you don't want to be available on the live chat all the time
You can choose when you want to be online
So next let's see how you can schedule your availability on the live chat
So to choose when you want to be online
Just go to settings
And click availability
Now go to enable availability schedule
And turn it on
And when you do that you can now choose the days
When you want to be online
So I'm going to uncheck saturday
And now I've chosen monday-to-friday as my available days
Next we can add our timings by clicking here
And now choose the time when you want to be online
So I'm going to choose nine to six
And click add
So now we have chosen the days and time we want to be online
So next let's see a demo of how this change will look on our site
So let's say it's a Sunday and a user is trying to chat with us
He'll be notified that we are offline
So this is how we can schedule
Your availability on the live chat
So next if you want to reply to live chats
But you don't want to stay on this inbox all the time
You can use the crisp mobile app
To receive chat notifications on your mobile
So you can find the links to the app
Below this video
So that's it guys this is how we can add a live chat to your site
And then chat with your visitors
Now to create your live chat account
Just click here
And it will take you to the crisp web site where you can create your account
So next if you want to find more useful tools for your site
Just go to websitelearners.com/tools
To find the best tools for your site
So thanks for watching
I'll see in the next video
Ba-bye