RAMPRASAD BURUGU: I've been in this industry
for like 20 years, where I've never
seen a technology that can actually make so much impact.
[UPBEAT MUSIC]
My name is Ramprasad Burugu, I'm the director
for intelligent automation at Miracle Software Systems.
UiPath is such a great event to attend and sponsor,
there are a lot of reasons.
First thing is, it's a great opportunity to learn and share.
You could pretty much learn something
what you may have to do it alone, it takes like six months
to a year.
But when you come into this just two days,
you would be learning a lot, that
is because you have an opportunity to learn
from all the stakeholders.
The UiPath themselves, you get to an opportunity
to meet with the product managers, the practitioners,
and customers.
And last but not least, the other partners as well.
We all have a lot to learn from each other,
and that's the reason we see there's a lot of value
in sponsoring this event.
Automation can change the world in a lot of different ways.
I've been in this industry for like 20 years, where I've never
seen a technology that can actually make so much impact.
There are so many business processes
which are so much specific to an industry,
or specific to that organization.
There are so many technologies that
work on improving standard processes,
but who takes care of all the processes
that are very personalized for the industry.
And that's where automation comes in.
I've seen where automation is helping organizations
to ship their product faster, because now they
can enter the order in an hour, or probably in a minute,
instead of someone waiting to attend
to their order for two days.
I've seen the on-boarding happening in five minutes,
instead of somebody waiting for the user account
to be created for a week.
So this is just a small use cases where I'm providing you,
but as part of our work, we see a lot of opportunities
exist where you can improve the efficiencies.
We're not talking just about efficiencies,
we're improving the employee morale,
and accuracy of the process.
You see the benefits are so much.
So I think automation is a technology that's
definitely something to make the world better.
What keeps me working with UiPath?
I would say first of all, is the innovation.
I really like what you UiPath keeps increasing or adding
the capabilities, their product, where they're very customer
focused, instead of just sticking to the RPA.
Over the course of the years I've
seen how UiPath is taking the customer input,
and coming up with different capabilities
to address our customer needs.
So they're a great product in the RPA, to begin with,
but now coming into other use cases
where you really need an intelligent automation.
So document understanding is my favorite.
Just by itself, by adding document understanding
to the UiPath capability, our customers
can now have an end to end product
that can pretty much automate the whole AP process,
or other automation.
So there are a lot of use cases where
UiPath, the core RPA, and the extended features,
addresses the customer's needs.
That is something I like, and the great support we like,
we're an UiPath partners.
From the partner team, they're always there.
I really like, personally I've interacted
with a lot of partner liaisons, and in my experience,
I had interacted with several partners from other companies,
but I've never seen so much and company
committed for both the customer and partner success.
I really like that aspect about UiPath a lot.
NOLAN SANDERS: My name is Nolan Sanders.
My title is director of software engineering,
and I'm working for Premiere Incorporated.
I'm speaking today on behalf of myself,
not on behalf of Premiere.
Forward is an important event for me for two reasons.
One, I get a chance to see how other customers are
using UiPath.
There are many interesting use cases
we haven't thought about it at premiere
and we can see the advantages of automating things
both for customers and for our internal users.
The other reason I like the conference
is because, there are always innovations
that UiPath is coming up with.
Just this morning, I heard about the ad of a web
based developer tool, that will be very useful for us
when we bring in our operational users who don't have software
engineering experience.
Automation software contains the world for the better,
by allowing people that have jobs that are a balance of day
to day tedious tasks and more higher level
thinking and innovative type tasks,
to put aside those repetitive activities that don't provide
a lot of value to the business, those
can be handled with an automation tool,
UiPath does a great job of capturing what those steps are
and being able to recreate them in a high quality way.
This allows people to focus on things
like better clinical outcomes for our health care company,
or how to help hospitals focus on the ways
that they can become best for customers
and for their business.
What keeps me working with UiPath
really is the level of relationship
with the business itself.
UiPath does a great job of staying in touch with our needs
as a business, they go above and beyond
to figure out how Premiere can use the automation tools,
how to fit the tools to our all the different areas
of our business, we use UiPath in HR,
we use UiPath in finance, we use it for our external customers,
we use it for our operations teams cleaning data.
So UiPath really goes the extra mile
to identify how to take those day to day
tasks in many areas of our business
and apply their tools too.
Our automation journey with Miracle, solved and with UiPath
began in 2019.
We were looking for a way to automate some internal tasks.
We have accounts payable systems that
require us to take invoices that come in from customers,
and enter them into Workday.
So we've integrated some of those pieces on the back end
but, it wasn't really very efficient.
We didn't have a good way to take the different formats in
and efficiently put them into to Workday.
And we were getting more and more every day.
As we grow, we want to be able to grow with a company that
can scale, Miracle Soft and UiPath
have proven they can scale with us.
For 2019, we built our first bot,
we've grown all the way through to today.
In 2022, we've probably got at least 20 or 30 bots
running on a regular basis all throughout the week,
and in total we've saved hundreds of thousands
of hours of employee time, by automating
these tasks that wouldn't be possible without UiPath
and Miracles Soft.
So we've integrated a couple of different systems
to get to full automation.
Many of the things that we use today
have a data cleansing element to them.
Premiere is a very data focused company,
so we have databases from many different vendors,
and the automation to bring the data together and bounce it up
against for example, a database of addresses,
or database of phone numbers, or customer entity codes,
that all happens with UiPath.
So we've basically integrated our customer cleansing pieces
with our accounts payable systems,
so that we can take a set of data in from a customer,
go through that automated process step
by step, how do we check each of the cleansing
steps along the way, and then we can go ahead
and insert into the database and send
the emails and the other front end pieces as well.
And these are all steps that had to be
done in a series of disjointed applications.
Some that we've built and some others before, but now we
can do it in pretty smoothly.
So the most exciting use case that I've
seen with UiPath and Miracle Soft
has been, our work on PPE equipment for COVID.
We had a chance to use our supply chain knowledge
within the health care space during COVID,
to see how different types of producers, manufacturers of PPE
equipment, had availability for these masks
and gowns and things.
But our process was manual, and we didn't have a good way
to go through and check all of the different permutations
of the PPE availability.
So we were doing it but it wasn't automated.
When we brought you UiPath and Miracle Soft in,
they were able to provide the resources
to do the hands on development work,
as well as the software expertise to do two things.
One was to increase the speed by which
we could check availability of PPE,
the second thing we did was we looked in more places
and across more sets of manufacturers for PPE.
And the end result was we were able to save about 10,000
to 12,000 hours of productive time per month
during the course of the COVID pandemic
to really find the most available PPE for the most
customers and health care systems that needed it.
[UPBEAT MUSIC]