This video shows how to fix a paper jam for HP Deskjet 1510, 2540,
Deskjet Ink Advantage 1510, and 2540 All-in-One printer series.
When a paper jam occurs,
the printer stops feeding pages and the Attention light on the printer control panel blinks.
Sometimes a paper jam error occurs even though there is no jammed paper.
Follow these steps to reset your printer and clear a false paper jam error.
Press the Power button to turn on the printer.
Disconnect the power cord from the back of the printer.
Unplug the power cord from the wall outlet, and wait 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the back of the printer.
Press the Power button to turn on the printer.
Print a test page.
Align a stack of paper by tapping it on a flat surface.
Load the paper in the input tray until it stops.
Slide the paper width guide inward until it stops at the edge of the paper.
Do not push the guide in so tightly that it starts to bend the paper.
Press and hold the Power button.
While holding down the Power button, press and hold the Cancel button.
Hold them both down for 2 or 3 seconds.
The test page prints.
If the test page prints, the issue is resolved.
If the test page does not print, continue to the next step.
This step will show you how to clear a paper jam from the printer.
First, remove any jammed paper from the input tray.
Pull the paper out of the input tray to remove the paper jam.
Use a flashlight to check for paper inside the tray.
Remove any paper from the tray using both hands.
Next, remove any paper jams from the output tray at the front of the printer.
Use a flashlight to check for paper inside the tray.
Remove any paper from the tray using both hands.
Now, remove any loose paper, debris, or foreign objects from the trays.
Press the Power button to turn off the printer.
Disconnect the USB cable from the back of the printer.
Disconnect the power cord from the back of the printer.
Remove any loose sheets of paper from the input tray.
Use a flashlight to look inside the input tray.
Remove any foreign objects.
Use your fingers to move the pick mechanism located inside the input tray,
and then remove any foreign objects or debris.
If you do not see any debris, place the printer on its side,
move the pick mechanism side to side,
and then remove any foreign objects.
Look inside the input tray and remove any foreign objects.
Return the printer to its normal, upright position.
Remove any loose sheets of paper or foreign material from the output tray.
Next, remove any jammed paper from the cartridge access area.
Open the cartridge access door.
Remove any jammed paper from inside the printer.
Close the cartridge access door.
Finally, remove any jammed paper from the bottom of the printer.
Disconnect the USB cable from the back of the printer.
Holding the scanner lid down,
turn the printer on its back so you can access the bottom of the printer.
Pull out the tabs on either side of the cleanout door to open it.
Remove any jammed paper and torn paper from the tray.
Use a flashlight to make sure no paper remains inside.
Push the cleanout door closed until it snaps into place.
Return the printer to its normal, upright position.
Open the cartridge access door and remove any foreign objects.
Close the cartridge access door.
Reconnect the power cord to the back of the printer.
Press the Power button to turn the printer on.
Print a test page.
Press and hold the Power button.
While holding down the Power button, press and hold the Cancel button.
Hold them both down for 2 or 3 seconds.
The test page prints.
If the test page prints, the issue is resolved.
If the test page does not print, continue to the next step.
Follow these steps to make sure the carriage moves freely across the width of the printer.
Open the cartridge access door.
The carriage moves to the center of the printer.
Wait until the carriage stops moving.
Disconnect the power cord from the back of the printer.
You must unplug the power cord to move the carriage by hand without risk of electrical shock.
Unplug the power cord from the wall outlet.
Remove any paper or objects in the carriage path.
Reach inside the printer through the cartridge access door, then manually move the carriage.
If the carriage is stuck on the side, move it to the middle.
If the carriage is stuck in the middle, move it to the right side.
Remove any loose paper or foreign objects from the printer.
Push the carriage to the left, then to the right,
to make sure it can move freely across the width of the printer.
Close the cartridge access door.
Reconnect the power cord to the back of the printer.
Plug the power cord into the wall outlet.
Press the Power button to turn on the printer.
Print a test page.
Press and hold the Power button.
While holding down the Power button, press and hold the Cancel button.
Hold them both down for 2 or 3 seconds.
The test page prints.
If the test page prints, the issue is resolved.
If the test page does not print, continue to the next step
Dust and debris can accumulate on the paper feed rollers
and cause paper jams and paper feed issues.
Follow these steps to clean the paper feed rollers.
Before you begin, you will need
a long, lint-free cotton swab
and distilled, filtered, or bottled water.
Press the Power button to turn off the printer.
Disconnect the power cord from the back of the printer.
Lift the input tray.
Use a flashlight to look through the open input tray and find the gray paper rollers.
Dampen a long cotton swab with the water.
Squeeze any excess water from the swab.
Press the swab against the rollers,
and rotate the rollers upward with your fingers.
Apply enough pressure to remove the dust or dirt buildup.
Wait ten to fifteen minutes for the rollers to dry,
then reconnect the power cord to the back of the printer.
Press the Power button to turn on the printer.
Print a test page.
Press and hold the Power button.
While holding down the Power button, press and hold the Cancel button.
Hold them both down for 2 or 3 seconds.
The test page prints.
If the test page prints, the issue is resolved.
If the test page does not print, continue to the next step.
If you have completed all the steps and are still experiencing issues,
the printer might need to be serviced.
Your options for service might vary depending on how long you have owned the printer
and what country you live in.
Contact HP to find out the support options for your printer.
You can find additional helpful videos at hp.com/SupportVideos
and on our YouTube channel, youtube.com/HPPrinterSupport.