♪
>> Kim: A COSTLY TRIP IN AN
AMBULANCE, THE FAMILY SAID IT
DOESN’T ADD UP.
SO THEY CALLED "HELP ME HANK" TO
INVESTIGATE.
THE FAMILY SAYS THEY WERE STUNNED WHEN THEY RECEIVED A
STUNNED WHEN THEY RECEIVED A
BILL FOR MORE THAN $5,000 FROM
THE AMBULANCE COMPANY.
>> Devin: THEY WERE SHOCKED BECAUSE THEY TRAVELED LESS THAN
BECAUSE THEY TRAVELED LESS THAN
25 MILES, AND AT NORMAL SPEEDS
FROM HENRY FORD WEST BLOOMFIELD
TO DOWNTOWN.
THEY ASKED "HELP ME HANK" FOR
HELP.
IT WAS AN EXPENSIVE TRIP!
>> Hank: YES, AND WE WERE ONLY
TALKING ABOUT 20 MILES, A SLOW
ROLL IN AN AMBULANCE.
IT WASN’T AN EMERGENCY
SITUATION.
WHEN THEY GOT THE BILL FOR MORE
THAN $5,000, THEY WERE STUNNED!
LITTLE KENNA SEEN HERE IS DOING
WELL.
IT WAS A SCARY SITUATION FOR HER
AND THE FAMILY.
>> THE DAUGHTER WAS CRAWLING ON
THE FLOOR, 11 MONTHS OLD.
>> Hank: THEY WERE AT A PARTY
AND SHE WAS BITTEN BY A DOG.
>> THE DOG REACHED OVER AND BIT HER SKULL AND SHOOK IT.
HER SKULL AND SHOOK IT.
>> Hank: SHE WAS TREATED HERE AT
HENRY FORD WEST BLOOMFIELD BUT
THEY SUGGESTED SHE BE
TRANSFERRED TO CHILDREN’S
HOSPITAL IN DETROIT.
>> HER SKULL WAS FRACTURED IN
THREE PLACES AND THERE WAS AIR
GOING TO THE BRAIN CAVITY AND
SENT HER IMMEDIATELY TO
CHILDREN’S.
>> Hank: SHE WAS PUT IN THE
AMBULANCE.
HER MOTHER RODE ALONG.
BECAUSE HER PARENTS WERE TOLD
HER INJURIES WERE NOT
LIFE-THREATENING, THE AMBULANCE
ROLLED AT NORMAL POSTED SPEEDS.
>> THERE WERE NO SIRENS, THEY
OBEYED ALL TRAFFIC LAWS.
>> I WAS FOLLOWING BEHIND THE
AMBULANCE, DIRECTLY BEHIND THEM.
THERE WAS NO -- 1:00 OR 2:00 IN
THE MORNING BY THAT TIME, SO
THERE WAS NO TRAFFIC.
WE WERE ABLE TO OBEY ALL TRAFFIC
LIGHTS.
AND ACTUALLY WE STOPPED I
BELIEVE AT ONE LIGHT AND WHEN IT
TURNED GREEN, WE PROCEEDED ON
DOWN TO CHILDREN’S HOSPITAL IN
DETROIT.
SO I WAS ABLE TO FOLLOW JUST
LIKE I WOULD NORMALLY BE
FOLLOWING ANY OTHER CAR.
>> Hank: KEN YAY WAS TREATED,
RELEASED AND ULTIMATELY
RECOVERED, THANKFULLY.
THE BILL FOR THE AMBULANCE TOOK
EVERYONE BY SURPRISE.
AFTER THE INSURANCE COMPANY PAID
A PORTION, THE FAMILY WAS LEFT
WITH A TAB OF ROUGHLY $5300!
THEY CLAIM THEY TRIED TO
NEGOTIATE WITH SUPERIOR
AMBULANCE BUT NO LUCK.
>> I WAS SHOCKED AND I’VE BEEN A
LAWYER ALMOST 25 YEARS, AND I WAS DISTURBED BY THIS.
WAS DISTURBED BY THIS.
>> Hank: SALTSMAN FACED CHARGES
TRYING TO GET THE BILL DOWN.
>> THEY SENT A $6600 BILL FOR A
22-MILE AMBULANCE RIDE, AND MY
CLIENT’S HEALTH INSURANCE PAID
$1261 TOWARDS THAT MEDICAL BILL.
SO WHEN THEY KEPT GOING AFTER MY
CLIENT OVER AND ABOVE THAT, I
WAS REALLY UPSET.
>> Hank: THE FAMILY AND SALTZMAN
REACHED ON IT TO "HELP ME HANK."
IT WAS A CHALLENGE.
THE E-MAILS BOUNCE BACK AND
SEVERAL VOICE MAILS WERE NOT
RETURNED.
I REACHED OUT TO HENRY FORD
HOSPITAL AND I WAS CONNECTED TO
THE VP OF SUPERIOR.
I WAS TOLD IT WOULD BE
INVESTIGATED.
THE ATTORNEY FOR THE FAMILY SAID
THE BATTLE WAS FINALLY OVER.
THE VP FOR SUPERIOR SAID THE
BILLING ISSUE HAS BEEN RESOLVED.
SHE DID NOT ELABORATE.
>> I THINK YOUR INVOLVEMENT
HELPED OUT AND GOT THE BALL
ROLLING.
>> Hank: BACK OUT HERE LIVE.
ONE THING WE KNOW FOR SURE, THIS
IS NOT THE ONLY FAMILY THAT HAS
HAD ISSUES WITH SUPERIOR WHEN IT
COMES TO GETTING A BIG BILL LIKE
THIS.
WHY NOT ELABORATING WHY THEY’RE
NOW WILLING TO WORK WITH THE
FAMILY.
WE CAN TELL YOU WE’RE HAPPY THAT
THINGS HAVE BEEN RESOLVED.
LIVE TONIGHT, HANK WINCHESTER,
"HELP ME HANK."
>> Devin: HOW IS KENNA DOING
TODAY?
>> Hank: THAT’S THE GOOD NEWS,
THE MOST IMPORTANT THING IN ALL
OF THIS.
SHE HAS RECOVERED AND THE FAMILY