John Deere equipment helps customers meet the food
and infrastructure needs of a growing world population.
Worldwide part services keeps that equipment up and running all day every day.
While our customers work the land we are in constant motion stocking, picking, packaging,
and delivering parts through our world-class distribution system.
Our mission to provide the right parts at the right time in the right condition and
to give our customers the power of choice to keep them more productive.
The flagship facility of John Deere worldwide part services is the North American parts
distribution center or NAPDC. This 2.6 million square foot facility located in
Milan Illinois is one of the largest working warehouses in North America. Despite our size
we're fleet-footed enough to get pre 8 a.m. delivery to 97% of the 3,000 dealers we serve.
Here's how.
This oil filter the T19044 is one of our most frequently ordered parts. So how does the T19044
get into the hands of a John Deere customer? Our forecasting and planning teams anticipated
this order far in advance. Analyzing past ordering patterns and basing inventory on that information.
There are three types of orders: stock orders to fill a dealer's inventory, machine down orders to
fulfill immediate needs, and special term orders that offer price benefits for restocking early.
Once T19044 for is delivered to NAPDC the receiving department unloads and processes
it. Along with approximately 70 trailers of inventory per day across three shifts.
Trailers are unloaded an inventory placed on an automatically guided train which takes T19044
to its zone location. Next the picker gets the pick ticket with the part number weight number
of parts to pick and the dealer information. Worldwide part services ships nearly 50 million
part order lines off these tickets. Today T19044 is one of those parts. Once the lines are picked,
the picker scans the last ticket of the load, generate shipping labels for each container,
and lids them. A fork truck operator removes each container from their trailer and scans
the load into the semi-trailer. Then T19044 for is off to the dealer.
NAPDC operates 24 hours a day five days a week or more to meet customer demand
with on-call service on weekends.
Our auto store picking system is taking us to the next level of picking technology.
With 45 robots, 40,000 storage bins, and 12 workstations auto store increases
our ability to get the right part out at the right time.
Our dealer parts management group helps dealers order the parts they need when
they need them. And our customer support services group has over a half million
contacts a year to provide support to those dealers.
It is our goal to be the customers first choice whether it's for original parts, remanufactured parts,
or re-engineered parts. NAPDC services nearly half of the 3,000 John Deere dealers and supplies
service parts to North American depots as well as parts distribution centers around the globe.
The Sun never sets on John Deere's world wide part services. Whether you're a John
Deere dealer, customer, supplier, or employee we are here to get
the parts you need to keep you running fast. We invite you to be part of it.