one question you're likely to get during
your next job interview and one that you
should probably spend a few minutes
preparing for it is tell me about a time
you handled a difficult situation in
this video you'll learn how to answer
this common interview question and how
you can come out on top to show the
interviewer that you are the best fit
for the position and stay around until
the end to learn where you can find a
free interview guide cheat sheet that
will walk you through some common
interview question responses so that you
can land your next interview if we've
never met before I'm Heather Austin from
Professor Austin comm and the career
Club on Facebook and on this channel I
teach simple solutions to help you
launch a career you love so if you're
new here hit that subscribe button down
below and the Bell notification so you
don't miss a thing the interview
question tell me about a time you handle
the difficult situation can put you off
guard if you're not ready for it
primarily because it's not that easy to
answer and it requires some thought so
that you don't ramble interviewers ask
this question because they want to see
how you'll react to difficult unforeseen
circumstances on the job so let's jump
into how to answer this popular
interview question tip number one keep
it positive the last thing you want to
do is bring up a situation where you
have to speak negatively about someone
else or your former or current place of
employment
this will only reflect poorly on your
character and it won't really show the
interviewer that you have what it takes
to solve problems rather focus on a
situation that shows your leadership or
teamwork ability a situation that shows
how you your colleagues or your company
came out on top you can even mention a
situation where you learned something
tip number two make it relevant and
significant mention a difficult
situation that relates directly to the
position you're applying for review the
job posting very carefully to find out
what the interviewer is looking for in
an ideal candidate then pick a difficult
situation that ties
nicely into responsibilities and
requirements of the new position now
you'll make the most impact by choosing
something that shows how you are under
pressure
maybe there was a time constraint or
maybe something that even involved other
people's emotions the goal is to
demonstrate your adaptability and
problem-solving skills
tip number three explain the result
employers are eager to know what result
you achieved from handling a difficult
situation now the best way to do this is
to structure your answer using the star
method the S stands for situation this
is where you'll start your answer by
giving context and clearly explaining
the situation that you were in T stands
for task this is where you're going to
mention the task at hand and mention
what your role was and what your
colleagues role was in the particular
situation a stands for action
so once you've explained the context
behind the situation you'll then talk
about the action steps you took to solve
the problem and then our stands for
results you'll want to explain the
results that you achieved from handling
this difficult situation and if you can
quantify your results now I have a video
that goes into more detail about the
star method and in particular behavioral
interview questions I'll go ahead and
link that video up below so let's look
at a sample answer to tell you about a
time you handled a difficult situation I
encountered a situation in my previous
position as a business analyst I had the
privilege of working with a client that
was gregarious full of energy and very
eager to make things happen the only
problem is that the client didn't have a
clear goal or vision of what they really
wanted this led to frustration and a
whole lot of misunderstanding using a
technique called I'll know it when I see
it I was able to elicit analyze and
document ideas that the client hadn't
considered before after some powerful
brainstorming sessions we developed a
solution that the client was over the
moon with and in the end we received
three other referrals from this one
client now to make sure you get it right
when it comes to your neck
interview take a look at the interview
guide cheat sheet it contains exact
responses that you can tailor for your
next interview to the most commonly
asked interview questions I'll go ahead
and link it up below and if you liked
this video be sure to hit the like
button down below
if you know anyone that might benefit
from this video please share it with
them and of course don't forget to
subscribe and I will see you next time
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