Hello, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I'm going to teach you how to pass an IndiGo Airlines interview.
So, if you want to become cabin crew with IndiGo Airlines, please do make sure you watch
this tutorial from beginning to end, because I promise it will make a huge difference to
your preparation. Now, this is what I will cover during this IndiGo Airlines Cabin Crew
interview training tutorial. I'm going to give you a list of IndiGo Airlines cabin crew
interview questions that I recommend you prepare for. I will give you suggested answers to
help you prepare effectively for your interview and pass it. I will also tell you the QUALITIES
that you must demonstrate during your cabin crew interview with IndiGo Airlines. And I
will also tell you about further resources you can gain access to, to help you successfully
succeed at your IndiGo Airlines cabin crew interview. If you want to become cabin crew
with IndiGo Airlines, please do make sure you watch this tutorial from beginning to
end. Before I get into those interview questions and answers, a very warm welcome to this training
presentation. My name is Richard McMunn. That's me there in the center of the screen. I've
been helping people to pass their interviews for over 20 years now. And I always do that
by giving you top-scoring, unique answers you can't find anywhere else. Please make
sure you SUBSCRIBE to the channel by clicking the red button below the video. And then you
are not going to miss out on any of the weekly training videos I upload. Please also make
sure that you give the video a LIKE. Thank you very much. That tells me you enjoy the
content and I will therefore spend more time creating it for you. Okay. Let's get into
those IndiGo Airlines Cabin Crew interview questions and top-scoring answers. The first
question I would like you to prepare for is: Tell me about yourself and why you want to
be cabin crew? This will be the first interview question during your IndiGo cabin crew interview.
Therefore, it is vital we provide the interviewer with a positive, competent and appealing answer
that shows you have the qualities to perform highly within the position of cabin crew with
this fantastic airline. Here is my suggested answer. “I am somebody who is professional,
dedicated and totally committed to providing excellent customer service. Over the years,
I have gained experience in many different areas that are a match for the requirements
of the role of Cabin Crew with IndiGo Airlines. For example, I can follow strict rules and
procedures to ensure the passengers I am responsible for are safe and looked after at all times
during the flight. I can work effectively as part of a team with the other Cabin Crew
members, and I also take great pride in my appearance. I also understand that I will
be an Ambassador for IndiGo Airlines in my role as Cabin Crew, and it will be important
that I remember this whilst carrying out my duties. Finally, I have a positive and confident
nature and I feel strongly if you hire me as Cabin Crew with IndiGo Airlines, you will
be impressed with my strong work ethics, high standards of customer service and my ability
to maintain safety standards at all times.” That is a brilliant answer! It is in depth.
It is confident in nature and it sets you up for the remainder of your IndiGo Airlines
Cabin Crew interview. You can either pause the video and take note of my answers, but
if you want to wait, I will tell you where you can DOWNLOAD my full set of 21 Cabin Crew
IndiGo Airlines interview questions and top-scoring answers! Let's move on to the next question.
Why do you want to work for IndiGo Airlines? It is essential you carry out some research
into IndiGo Airlines before you attend your cabin crew assessment and interview. Show
the interviewer you have looked into IndiGo Airlines carefully, and then provide them
with at least 3 genuine reasons why you want to work for them and no other airline. Here
is my suggested answer to the interview question: Why do you want to work for IndiGo Airlines?
“There are many reasons why I want to be Cabin Crew with IndiGo Airlines. However,
the notable ones include the fact you are brilliant employer who understands how having
a highly-engaged workforce naturally leads to better customer service. I want to work
with a team of people who are all constantly achieving the same high standards. The training
I will receive is also another reason I want to work for Indigo Airlines. I understand
the ‘ifly’ training facility is one of the best in the aviation industry, which provides
real time training to all Cabin Crew staff. This excites me as I know I will be getting
the very best customer service and safety-focused training available. You also have a people-friendly
culture at IndiGo Airlines, and this means I will feel happy in my work and I will therefore
want to stay with you for many years to come. IndiGo started back in 2006, but has since
grown exponentially from having one aircraft to now having 261 in just a relatively short
space of time – this is an incredible achievement considering the fact you now account for 48%
of the market share. I would feel a great sense of pride to put on the IndiGo uniform
each day and this is genuinely the only Airline I want to work for.” What I like about the
answer is, you are giving a set number of reasons. You are not giving just one reason
why you want to work for IndiGo Airlines. But this shows that you've carried out lots
of research and you are focusing on the positive aspects of this fantastic airline. Please
don't go anywhere, because I still have a number of IndiGo Airline Cabin Crew interview
questions and answers to work through. But when you're ready, if you want to CLICK THAT
LINK in the top right hand corner of the video, it takes you through to my website, PassMyInterview.com,
and you can download my full set of 21 GREAT ANSWERS to IndiGo Airlines Cabin Crew interview
questions. But let's move on to the next question. What are the most important skills and qualities
needed to be cabin crew with IndiGo Airlines? The best way to answer this IndiGo Airlines
cabin crew interview question, is to read the job description for the role you're applying
for and then mention the key qualities and the skills needed in your answer. Here's a
brilliant answer to this interview question. “To meet the demands of the Cabin Crew role
with IndiGo Airlines, you have to ensure both the safety and security of passengers at all
times. This includes following all airline and aviation industry rules, policies and
procedures, and also remembering to follow your own training whilst undertaking all safety-related
demonstrations and checks onboard the aircraft. I will also have to be positive, cheery and
professional whilst providing a delightful customer service experience, which will in
turn encourage your passengers to come back and fly with IndiGo Airlines time and time
again. Other skills and qualities include working as part of a team with other Cabin
Crew, airline and airport staff, exceptional communication and interpersonal skills, resolving
passenger complaints, and also remaining calm whilst under pressure from difficult situations
that may occur.” So that answer demonstrates that you understand the most important skills
and qualities that you need to be cabin crew with IndiGo Airlines. The next question we
need to prepare for is: Describe a time when you provided outstanding customer service?
There are three very important aspects to the cabin crew role, and these are safety,
security and providing delightful customer service. Make sure you give an example where
you went above and beyond for a customer in a previous situation. My advice when responding
to this type of behavioral IndiGo Airlines Cabin Crew interview question, is to use what's
called the STAR technique for structuring your answer. Start off and you tell the interview
with the SITUATION you were faced with. You then tell them the TASK that needed to be
done. You then move on and explain in detail the ACTION that you took, and then you finish
off and tell the interviewer the RESULTS following your action. So, it's called the STAR Technique:
Situation, Task, Action and Result. Here's a great example of how to answer this interview
question using the STAR technique: Describe a time when you provided outstanding customer
service? I was working in a previous job when a customer contacted our business by telephone.
They were having trouble finding the right product from our website, and they informed
me they were not very confident with the internet and also what they needed to do to place their
order online. Due to their anxiety, my task was to take the time to help them find the
right product, and also help them place the order online. I started out by asking a number
of questions to find out what they needed. After a few minutes of questioning, I explained
which product I felt would be best for their needs. I then spent more time talking them
through the online payment system and I explained how to input their card details securely online.
This took quite a while to go through, but it was worth effort as the customer was delighted
with how patient I was whilst helping them. Following on from that experience, the customer
made a few more orders online and they actually wrote to my supervisor to say thank you for
the time I spent assisting them on the call. You will see there, that by using situation,
task, action and result, it allows you to format a strong specific answer to that IndiGo
Airlines behavioral interview question. It really is a strong answer! The next question
I would like you to prepare for is: How would you deal with a passenger complaint whilst
working for IndiGo Airlines as Cabin Crew? Make sure you follow a set process when dealing
with passenger complaints. And also, remember this… Make sure you tell the interview that
you would always follow your training. Here is my suggested answer. “I would, first
and foremost, remember to follow my IndiGo Cabin Crew training and abide by the airline’s
customer complaints policy. I would start off by listening to the passenger carefully
and demonstrate empathy and understanding for their situation. I would then ask further
questions to make sure I fully understood the details of their complaint, before offering
my sincere apologies if necessary. I would then set about providing a resolution to their
complaint, and I would work quickly to solve the issue. More often than not, I feel it
would be possible to resolve the complaint quickly and amicably. Finally, I would check
that the passenger was satisfied with my handling of the complaint and I would then look to
see if there was any way I could prevent the situation that gave rise to the complaint
from happening again in the future.” That's a really good answer. It shows that you have
a basic understanding of how to deal with complaints. More importantly, you are saying
that you would follow the IndiGo Airlines customer complaints procedure. Now, please
don't go anywhere, because I am quickly going to show you the rest of the questions I recommend
you prepare for, for your IndiGo Airlines interview. Please do CLICK THAT LINK in the
top right hand corner of the video. It will take you through to my website, PassMyInterview.com,
which is this page here. I have 21 IndiGo Airlines Cabin Crew Interview Questions and
Answers for you to work through. There are 21 questions listed on the page. I have also
have put down here for you 5 really important tips that I recommend you follow when preparing
for your IndiGo Airlines cabin crew interview. Please read those as well. And then if you
scroll down to the bottom of the page, you can download all of the answers for a small
fee of just $4.99… a very small fee. And you get all of the answers in PDF format within
two minutes from now. Just a one-off fee! It's a small investment to make, but it will
put you in a strong position for passing your IndiGo Airlines interview! I hope you've enjoyed
that. Thank you for watching. Please don't forget to SUBSCRIBE and also HIT THE LIKE
BUTTON, because that tells me you enjoy the content. Thank you very much for watching
and I wish you all the best for passing your Cabin Crew interview with a brilliant airline
that is IndiGo! Thank you very much.