- Welcome to "The Shiproom," you're on the air.
- Every year, the Michelin tire company makes
over 170,000,000 tires, in 70 factories,
spread across 18 countries.
For about the next 18 minutes,
I'll be talking to my guest, the Enterprise Architect
at that same company, Christophe Pasquet.
- Hi, Brad. - Thank you for coming
to "The Shiproom." - It's a pleasure.
- Now, you are responsible for the collaboration
and productivity within Michelin.
Talk to us a little bit about the adoption of Teams,
and how fast it has happened at Michelin,
and how it's helping Michelin.
- Teams is a great,
is a great story, because on one hand,
obviously it helped us moving away from
some of the technical challenges we had
with Skype in the past,
and then suddenly we had to make that shift.
And we are very, very strong in the way that
when something is decided at the scale of the organization,
the implementation is somehow,
from a technology point of view, effectively done,
and basically we had to switch from Skype to Teams,
but I have actually a little story to tell on that.
We planned an entire team of support
and people were ready to, we had a crisis room,
we had everything ready to be able to help the users,
and I get down in the operations room with my colleagues,
and we are setting up there, and we don't understand,
because there are no calls coming in.
So the service manager picks up a phone,
and he calls the help desk and he says, "what's happening?"
They say, "well, nothing specific,"
and our IT CTO is actually having a problem
with his computer not related to Teams,
and he calls the help desk
and finds out that the help desk team,
as a preventive measure, has recorded a message
to say we're having problems with Teams,
please don't record a message,
because we are already
actively addressing it-- - No way!
They anticipated being overloaded,
and nothing came-- - And nothing came through,
and so of course we had to,
we removed the message within minutes
of the help desk.
It was a no event.
It was no event.
- Wow! - And what's amazing today
is that the users come to us
and they tell us,
"I'm starting my meeting on time,
"I'm starting my meeting, the video is working."
They are telling us some obvious things that we would think
are normal, but actually, for them,
it's a real paradigm shift in the experience, yeah.
So it's a great success.
It's a fantastic opportunity, again,
to build on that foundation of having that hub of Teams
available for them to do what they used to do,
which is the conversational and the team building,
but of course also it's a way for them
to hook onto the SharePoint experience,
and make them understand what knowledge management is
and how to basically leverage
the team building that they didn't,
or they were not easily able to do in the past.
It really delivers on the promise,
and there is often that marketing speech,
and then the reality.
But I have to say that so far it's been actually
very surprising, because people come to us,
it's something that, they usually come to us
and they have to complain, but that they forget
to come to us when it works,
and in many instances today, many of our leaders actually
in the organization come up and saying that
the experience is drastically different, yeah.
- So the region in France where Michelin is located
that you live is known for its cheese.
- That's correct, yeah, it's famous.
- Recently, America, you know,
we're no slouch in cheese as well.
We recently won some awards in the World Cheese Awards.
I didn't even know that was a thing.
I'd love to get your opinions on some other
great cheese creations.
- Okay. - Okay?
First off, this right.
- That's excellent.
- So this right here is an American classic.
It's full-flavored with sharp, tangy bite.
Some will detect a sweet cream
or a butterscotch flavor.
You know, I,
I haven't had this since I was a--
- Do we really have to try it?
- You don't have to, I can take one for the team on it.
All right, cheese number two,
this is aged, cow's milk mozzarella,
and exhibits a mild flavor with notes of citrus fruit.
Oh, jeez!
Oh!
Jeez!
It's not worth taking it.
Oh, man.
Just say processed nacho cheese sauce in a champagne flute.
- Maybe we can smell. - It's got,
what is it?
- It's not a good year, huh?
- Talk a little bit about the work that
you've been doing with Microsoft 365 in security.
- Security, we obviously, the first step
we had to do in securing the environment
was to address the devices.
So deploying Intune, it's a long process,
but Intune was deployed, and that was the first,
I would say, layer that we had,
foundation that we had to put in place.
The rest is of course a deployment of Windows 10.
- Yeah. - And the activation
of Office 365 in that complete set
is starting to really reveal the value of the ecosystem.
- Do you feel that you're more secure now that you're using
this integrated solution from Microsoft 365
than you were before?
- It depends who you ask.
I personally feel that we have a means,
we have means that we've never had in the past,
because we, again, we had segmented assets,
a little bit everywhere, and we were very much moving
from a prescriptive process, where security,
we are defining rules, and the operational people were there
to basically implement them,
and the user in the middle to try to comply
with these rules with the means that were left
for them to apply them, and we know very well that
through audits there were remaining challenges.
Today, there is no gap between the recommendation,
the policies, and the actual implementation.
So it's definitely a benefit I would say
for the users, because security people can actually
measure in real time the effectiveness
of their prescriptions.
- Hey, welcome to "The Shiproom."
You're here with Christophe, who's this?
- Brad, hello again!
It's Professor Tiberius Wainsworth,
with the Coalition for the Understanding
and Advancement of Vulcanized Rubber
and Cuisine-Based Expository Composition.
- So you got Christophe here.
You have any questions for him?
- We at CUAVRCEC are having
a bit of a public relations issue.
It turns out that Michelin has created so many tires
and reviewed so many restaurants
that it's starting to get a bit difficult
to keep it all straight.
So I'm hoping Christophe can help me sort it all out.
I'm going to give you a list of names,
and please, tell me if it's a tire made by Michelin,
or a three-star Michelin restaurant.
I call this little exercise Radials or Reservations.
that's French.
- Radials or Reservations. - Yeah.
- Diamaris.
- Is that a tire? - It's a tire, year.
- Amador.
- A restaurant.
- Yeah, sounds like a restaurant to me.
- Alpin.
- Tire.=
- Krawler. - Restaurant.
- Alinea.
- Yeah, a tire.
- No, restaurant.
- That's a great name for a tire, though.
- Latitude.
- A tire.
- Lasarte.
- It's a restaurant.
- Arzak. - Restaurant.
- Primacy.
- Tire.
- Caprice. - Tire.
Restaurant, restaurant!
- Bon appetit Christophe,
but one last question before I leave you.
You work in an industry that is constantly judged
on how it is innovating and responding to customer needs.
How do you make IT a driver,
and not just a supporting player, in that innovation?
- How much time do we have?
Our IT actually has undergone
a project, we call it IT show back,
and the idea is to show the business the value
of our IS, IT investment.
So that's the first thing, just to try to understand
that we are not a cost, that actually we add value and--
- A driver. - As a driver,
and the second one, we also leverage
the Power Platform.
To be very concrete, we also leverage
the Power Platform in front of the business
to try to close the gap that exists today
between IT and the business and the shadow IT
and this has been a great opportunity for us
to bring the business in front of us,
and stop saying, no, we don't have money,
or the means to help them, but rather,
collaborate on their requirements,
and give them the agility that they require.
- You broadly use Microsoft 365.
I'm just kind of curious, what are you seeing
as the primary benefits that the organization's getting?
- I think it's the integration capabilities.
It's something that we keep trying to highlight
to most of the stakeholders.
It's the ability to leverage the integration
of an ecosystem that basically brings them
the device, the collaboration solution,
and the security and compliance,
which we of course talking a lot these days,
and it's something that we've never
seen holistically honestly.
It's something that today is really
a great opportunity to translate that
from a threat point of view, the fear of something
being globalized, into an opportunity of managing assets
at the scale of the organization
that we've never done in the past.
- Okay, so, as always here on "The Shiproom,"
we have a chatbot that's listening into our conversation,
and it analyzes the conversation,
and then comes back with 12 questions
that are related to what we've been talking about.
Now, while we do The Database Dozen,
and what you and I are gonna do apparently
is we're gonna patch a tire.
When was the last time you did this?
- Let's make the record straight, okay?
This doesn't happen with Michelin tires.
- Exactly! - First of all, okay?
- Well said.
- But for competitive tires, we can try, yeah.
- Okay.
How much of Michelin's R&D budget is dedicated
to tire swings?
- So now, the trick is to put the glue.
- Are you disappointed, or relieved,
that we still don't have flying cars?
- We are preparing for that.
- Who would win in a fight, the Michelin Man,
or the Stay Puft Marshmallow Man?
Who spells tire wrong, the Americans or the British?
- The Americans.
- All right.
How many days would it take for you to eat
an entire birthday cake?
- 13.
- Are you for or against cats having human names?
- No.
- Which invention is more important to mankind,
fire or the wheel?
- The wheel, of course.
- I think, you know, this has to dry a little bit,
but you know what, you and I did pretty good here for--
- Yeah, yeah, you gonna ride back home, and do later on?
- Hey!
- Well, thanks for joining us here
on "The Shiproom." - Thank you.
- If people wanted to learn more about you,
and what Michelin is doing, you know, either in IT,
or the Michelin company, where would they go?
- Well, they definitely would go to michelin.com.
- Yeah, and are you on LinkedIn,
if somebody had a question-- - I have a LinkedIn, yeah.
- And so, with that, another episode of "The Shiproom."
Thanks for joining us, we'll see you next time.
- It is professor Tiberius Wainsworth
with the Coalition for the Understanding
and Advancement of Vulcanized Rubber
and Cuisine-Based (mumbles).