Today I'm going to show you how to replace the battery in a Dyson v7
trigger vacuum and then share my Dyson customer service experiences with you.
Hey! A person's got to vent sometimes. Helps me feel better
and informs you of what to possibly expect. First I'll tackle the repair
while providing a few helpful pointers that go beyond Dyson's own YouTube videos,
then the tantrum. Well not really a tantrum. And you may notice my shirt looks funny.
That's because I'm wearing it backwards. I really wanted to wear it today. Brings
out my eyes, but I don't have a license to show you the print. As always see the
information section below if you'd like to jump to a specific section of the
video. Okay! Let's get started. Step one: Be sure to remove any nozzle
accessories and empty the vacuum over a garbage can. I know it seems obviously to
empty it over a garbage can, but a minute ago I opened it over the workbench. Yeah,
that happened. Crab cakes! Step 2: With the canister still open, place the vacuum
gently on a soft surface or the workbench. I'm going to use a rubber
band to keep the bottom of the canister from getting in my way.
Sounds pretty good! Step 3: Remove the screw at the top of the handle using
a small Phillips head screwdriver. I'm using a number 1 Phillips.
Step 4: Remove the two screws at the base of the battery using the same screwdriver.
I don't need to fish out the screws because they will fall out when i remove the battery.
Step 5: Lift up the vacuum and gently pull down
on the battery. It should come right out.
Dyson sent me a new battery for this vacuum... Thank you! Kinda!...and I'll share
that experience with you once we're done. They also included three new screws, but
I'm just going to reuse the old ones.
Step 6:
Slide in the new battery. Step 7: replace the two screws at the bottom of the battery.
Then turn it around and replace the screw at the top of the handle.
And finally, Step 8: Remove the rubber band, push the motor
back down into the canister, close the canister lid, and then charge this sucker
for three and a half hours for thirty plus minutes of run time on a high
performance setting or sixteen minutes on max function. Man, if I had to charge
any my cordless power tools for 3.5 hours for those mediocre runtimes, I'd dump
them and go back to corded tools.
Now to vent... I mean share my customer service experiences with you while we enjoy some
tea and coffee. Our household has three generations of these handheld vacs as
well as a dyson DC 39 animal. Two of the four vacuums had issues within the first
year of purchase. That's 50%. Boo! And honestly I find all four vacuums have
pros, but some of the cons outweigh the pros in my opinion. I'll have to do a
review of these products. Why does our family own four Dyson vacs when I'm
not that excited about Dyson products. Well, two were gifts. And I know having four
vacuums is a serious first world problem. Add in my "go-to" Miele vac, if that's how
you pronounce it, and my three shop vacs and I look like a vacuum salesperson.
Don't judge me. I like a clean house. Anyway, while the final outcomes of my
dealings with Dyson customer service were acceptable (kinda), the experiences
were not. In both cases I was sent replacement parts, but not before the
reps accused me of using the vacuums improperly. One rep accused me of using
the dyson DC 39 as a shop vac. Uhm... no! To which I was thinking, "Buddy, I've got a shop
vac, in fact I've got three of them and not only do they have more capacity than
your fancy Dysons, but two of them are more powerful. I got a vac for that.
In the case of the battery operated v7 trigger, which is still under warranty,
and I've honestly used it maybe three times (haven't even removed the tags yet),
the rep accused me of not cleaning the filter, which in turn killed the battery.
Really? I got the battery red light of death after 3 uses and it's because I didn't
clean the filter? I don't think so! So after explaining a
new battery would cost me hundred dollars, and more customer shaming, the
rep agreed to send me a new battery and filter. Interestingly the battery they sent
isn't the same as the original. It's 46 watt hours versus the original's 44 watt
hours. So slightly longer run time, which is good; however, a quick Google search
shows you can get a knockoff replacement battery, they're 75 watt hours for
longer run time, and the knock-offs, which provide more run time cost less than
$40. So not a hundred dollars at all! Blech! Horrible experiences! Anyway, I'm
not saying to avoid Dyson products. I'm just sharing my experiences to inform
you of what to possibly expect after shelling out all your hard-earned cash.
if you'd like to share your Dyson customer service experiences... good, bad,
or otherwise... or just commiserate, please do so in the comments section below.
and... ouch!... for those of you who are new to my channel and wondering why I haven't
shown my face in this video? Well, I'm wearing a Biore nose strip. We've got a
sitter tonight. It's date night! Gotta look good! If this video has been helpful, please do
me a favor and "like" it. More importantly please subscribe as that always helps me out!
Thanks so much for watching!