- Typically speaking, when someone thinks about Google,
the first thing that pops to mind is not
phenomenal customer support.
I know for a fact that most of us have had
trouble with Google products in the past,
and we don't know where to find support.
There's not a number you can call
to get support from Google
or from any of the big online services for that matter.
But you can get good support from Google.
You can get the answers you need from Google.
You just have to know where to look.
Where's that?
I will show you today on Dotto Tech.
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Steve Dotto here.
How the heck ya doin' this fine day?
At Dotto Tech we make technology easy so you can do more.
Now, one of the most common things that I see
in my inbox and in my comments on YouTube
are questions about Google.
I've lost my password how do I get it back?
How do I do this in Google?
How do I do that?
And where I can, I answer the questions.
But, to be honest, it's too much for me.
It's way too much for, and it's too much for you as well.
But it shouldn't be too much for Google, should it?
No, it shouldn't.
Yet, try and find support from a company like Google
and it can be a major challenge.
I have found three areas where you can get
some pretty decent support from Google,
including one excellent area.
This is my number one choice for getting support on Google.
Let me show you how to get support from Google today.
It starts with this.
They've got, and by the way, I will have links
to all of these in the description below
or in the blog post.
So, how do you get support from Google?
Google has a help page.
Ti's called Google Help, I'll have a link.
And if you need to know how to do anything
on any of their tools, you can click here,
and you can say if I need to know in Google Chrome
how to enable cookies.
Documents, support documents on almost every topic
in the Google Help area.
You have to know what you're looking for and search for it.
This isn't necessarily great for troubleshooting problems,
but this is great for finding out how to do things
that you can't figure out how to do.
The Google Help Forum.
If you are using G Suite, Google's paid service,
there is additional level of support available
if you're an administrator.
Only, apparently, if you're an administrator.
They have this Google Help section
that allows you phone, email, or chat support
if you're an administrator,
which does most of us absolutely zero good.
What does us all good is my favorite Google,
oh, Farley's gettin' excited,
is my favorite Google support area,
and that is the Google product forums.
I share this more often than any other help asset in Google,
because not only will they tell you how to do things,
but also the problems that. (groans)
(groaning)
What are you?
Farley help forum.
The Google products forums I share more often
than anything else,
because not only do you get support here
on technical issues, how do I do this,
but also the problems that you're into.
I'm having this conflict.
Things that might be coming up due to new versions
of operating systems coming out.
That will be discussed in the product forums,
because it's dealing with current issues.
And scroll through this and you'll find
you really get down into the weeds here
with Google in this.
You need help in Chromecast?
It's right here.
You need help on somethin' called Tilt Brush?
I don't even know what Tilt Brush is,
but Google makes it, it's available here.
You want to go into get support on Google Calendar?
Are you having trouble syncing your calendar?
Let's go there.
Now, I'm going to this one
because I wanna show you something.
Some of these forums, Google moves around occasionally.
They aren't always left in the exact same place,
so here they've started
a new Google Calendar Help community, which we find here.
So, now actually, they've actually started
an entire other venture supporting Google Calendar,
which is fantastic.
But here we go in and we find the support
that we look for there.
So, within any of these Google community forums areas,
you can post your question.
Other users are looking for the same issue
if they're having the same problem
when they're searching on that,
and there are support people who are going through
constantly answering the questions
and then rating the questions.
So it's an evolving and ever-changing database
of support answers to questions
and fixes for problems.
This is the place you go
if you're having issues with Google.
That's it.
A short, concise video today.
As I mentioned, links are below
for all of these community support locations.
If you haven't yet subscribed to Dotto Tech,
please hit that Subscribe button
and ring the notification bell so you hear
when we upload new videos.
Now, if you have any questions,
well, go to the Google Help Forum.
(laughs) Until next time, I'm Steve Dotto.
Have fun stormin' a castle.
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