[Music] what's up guys Ryan here today I'm gonna
do a quick video talking about what to do after you get your first printful
fulfilled print on demand sale because I've had multiple people ask me in
comments and in the Facebook group what to do because they're excited they got
their first sale oftentimes it seems like the printful Etsy integration is
where a lot of these sales are taking place so if you're not using the print
flats integration go ahead and get that set up as soon as possible there's a
link right there in the description of this video for my print-on-demand mini
course which will walk you through start-to-finish how to get that set up
anyways first thing that happens when you get a sale you should get an email
from the e-commerce platform where the sale took place now if it's Etsy the
email will look something like this if it's Amazon you get an email if it's
eBay you get an email you should always get an email that's the first thing that
you'll notice following your sale now after that within a period of typically
it could be as short as like a minute but I'd say on average about 30 minutes
printful should pick up the order they should via the printful sync in whether
it's synced with Etsy Amazon eBay Shopify whatever you're using in my
experience it's usually about 30 minutes on average if you average everything out
that it will download your order and then you'll get another email that looks
like this saying we got it they'll also give you the breakdown they can read how
much money you were paid out by the site that the order came through they'll
deduct the printful costs so you'll see the cost for the raw material a shipping
well you know you'll see that shipping that you charge the customer you won't
see the printful dynamic shipping yet and you'll also see any discounts that
are being applied to your account so in this case in the screenshot I had a 5%
volume discount and it's showing me my profit now from that profit you have to
also deduct the cut that the e-commerce website is taking so at sea by my
estimates takes around 12 percent on average from each order
eta is around 10% amazon's around 17 percent I've done other videos on that
printful also if there's anything wrong with your order like maybe so printful
will download all orders that come through your ecommerce
whether it's Amazon eBay Etsy whatever so I also sometimes fulfill orders
through other print-on-demand platforms I don't use printful exclusively the
only way I could give you guys an informed opinion about what
print-on-demand production partner I think is best is if I'm actually using
more than one right anyways so if I for instance the most common reason I see
this email in front of me where it says the orders been marked it as a draft and
fulfillment won't begin is if I get an order on a product that's being
fulfilled by let's say gear bubble on my Amazon account cuz I do sell have like
over 10,000 gear bubble products listed mug shot glasses primarily and
oftentimes when those sell printful will still shoot me an email because it picks
up the order now you can also configure this to turn it off if you don't do that
you'll get these emails for I would just recommend turning off alright if you
need to change anything about your order you can go follow the link in that email
from two emails back at the very bottom there it says track your order status so
now that you got your first order you actually don't really need to do
anything unless printful tells you you need to do something but if you also are
just curious and you want to track your order feel free to click that button and
you'll see the order prompt here now you can do things like change the order
address or even put a hold on the order typically the state that the order will
be in will fluctuate between waiting for fulfillment being fulfilled and
fulfilled now you can go ahead and cancel orders or if you I noticed that
it didn't used to always do this but now at some point maybe like probably uh
April 2019 if I had to guess the printful sync will recognize a cancelled
order at least on Amazon and when the sync recognizes that an order changed to
cancelled on Amazon printful will try to automatically cancel the order before
fulfillment begins because once fulfillment begins on your order you
cannot cancel it and you'll be billed no matter what another useful reason for
being able to hold orders which is right here is sometimes you might suspect that
a customer may want to cancel now it's hard to read minds but in the scenarios
where I've guessed it's typically because I'll see multiple orders come
through to the same customer of the same product
in a short period of time and oftentimes I'll just go into printful put one of
them on hold and I'll try to reach out to the customer and confirm that they
meant to order basically duplicates so if you want to put an order on hold it's
very simple just click that blue button and then the order will look like this
and you can also change hit the change order button and update the address that
you're shipping to so if you need to update the shipping address of your
customer this is a very common thing you know this is a pretty passive business
model but the one thing you can't get away from is customer service when
someone requests to cancel an order you have to field that email and try to
cancel as soon as possible a lot of times people do want to change the
shipping address you have to be able to field those as well and there's the
times where people put the wrong shipping address in and they never
receive their product and they'll probably message you there so it can be
a little bit of a pain but you can always outsource that to a VA for me
it's like I'm always at a computer so it's not a problem for me but anyways
you can very easily change your shipping address and after you enter the new
shipping info printful will recalculate the available shipping methods and
display them to you now typically you'll have some cheaper options than flat rate
like for me I'd say my average print full fulfillment cost for shipping is
about $3 2d cents in this case it's an international order being sent to Norway
so the cheapest was flat rate five dollars but if it's domestic United
States it's typically less than four dollars easily and oftentimes you can
even do expedited shipping one to three days as the cheapest option and what I
did a separate video recommending this but if that's the cheapest option guys
go ahead and message your Etsy customer Etsy customers are a lot more responsive
to messaging Amazon customers are used to being spammed by Auto responders so
they oftentimes don't even get your email because they've opted out to
receive them but you can message your Etsy customer and say hey I updated your
shipping to expedited at no additional cost you know please enjoy your order
and don't ask them for feedback or anything like that but by doing that
you're going the extra mile the likelihood of you getting that five-star
feedback is dramatically increased in my opinion and I have five star average
feedback on almost 2,100 sales as of recording this video so you can
trust me alright and then hit update order and then your shipping info will
be saved and you will have successfully updated the shipping address so that's
basically it guys I mean in short the only reason you'd need to do anything
manual after getting your first printful order is if you need to set up your
print full wallet I would recommend if you're getting regular sales to set up a
print full wallet because you don't want printful to charge your billing method
on file every time you get an order especially if you're getting regular
sales cuz take it from me that will trigger a fraud alert on your credit
card so go ahead set this printful wallet up I use auto recharge hundred
dollar increments but you can use smaller increments than that also if
it's your first order and you don't have the billing method set up you're
definitely gonna need one because printful will not start fulfilling your
order until you have a billing method on file because they don't want to lose
money fulfilling your order for you they're gonna charge you first then
they're gonna produce your order and ship it and automatically via the sync
they'll update tracking information to whatever ecommerce platform you got the
sale through and they will mark it as complete so guys using printful couldn't
be easier it's truly passive outside of some customer service and if you liked
this video please hit that like button please consider subscribing you have
questions comments feedback hit me up below otherwise guys I'll see you at the
next one
[Music] [Applause]
[Music]