My name is Richard McMunn from the interview training company PassMyInterview.com, and
in this tutorial, I'm going to teach you how to pass an Emirates cabin crew interview.
So, if you either have an Emirates cabin crew interview coming up, or you are starting to
prepare for the assessment center in advance of the date you will receive, please do make
sure you watch this tutorial from beginning to end, because I promise you it will not
only teach you how to prepare fully, but it will make you the standout candidate! Pease
take notes, and as I say, watch it from beginning to end. In this Emirates cabin crew interview
training tutorial, I'm going to teach you how to prepare fully for the interview, how
to be the standout candidate, and there is a couple of things that define a standout
candidate, and I will talk about them as we progress through the tutorial. I will also
explain the main difference between those people who ‘prepare’ for the cabin crew
interview with Emirates, and those people who REALLY PREPARE. I'm going to give you
some great tips to help you get the most out of your preparation time, and I will also
disclose the likely Emirates cabin crew interview questions that will come up, and I will tell
you how to answer them now. I have spent about six-hours today creating unique answers to
the questions that I'm going to run through, during this tutorial. So I’ve put a lot
of time into them, and they will help you to structure your own. I will talk through
my answers and explain the reasons why I have chosen the words and phrases that I have done.
Now, before I do that, a very warm welcome to this Emirates cabin crew interview training
tutorial. My name is Richard McMunn. That's me there in the center. I've been helping
people for about 20 years now to pass their interviews. And I do that specifically by
giving you top scoring answers. I am a former Fire Officer of 17 years, and then I started
this YouTube channel and the website PassMyInterview.com to help you pass your interviews. Please do
SUBSCRIBE to the channel by clicking the red button below the video, and then you won't
miss out on any of the training videos that I'm uploading. And I would also very, very
much appreciate your support if you gave the video a LIKE (thanks!) that always motivates
me to create more for you. Thank you very much. Let me run through a number of Emirates
cabin crew interview tips before I get into those all-important interview questions and
answers. So, tip number one. Remember to sell yourself at the Emirates cabin crew interview
and in particular, tell them the skills, the qualities, the attributes, the experience
that you possess that makes you the standout candidate. We need to think about the skills
that you have and whether you are very good at customer service, you are great with communication
skills, interpersonal skills, and also you have a thorough understanding of safety. But
we need to think about what makes YOU the standout candidate. Emirates, as you and I
know, are probably the best airline in the world. Therefore, competition is fierce and
they will choose the best candidates. They will choose the best people. So, we need to
think about what your USP is, your ‘Unique Selling Point’. What are you good at doing?
What can you bring, and this is important for the Emirates cabin crew team, what can
you bring to the team that is going to benefit them? So, we will talk about your good bits
during the answers, and we will also focus on the Emirates ‘team’. That's really
important! Do take a note of that… we don't want to be go into the interview and talking
solely about “I do this”, “I do that”, “I can bring this.” We want to talk about
the Emirates ‘team’ and how you can benefit them in particular. Tip number three. Consider
carefully what impact being cabin crew will have on your life. So, of course, you know,
it's probably your dream to be cabin crew with Emirates and you really, really want
this. But, have you considered the impact on your life? The social impact and also the
physical impact. What impact will it have on you personally? So do think about that.
And I'm not trying to put you off in any way. I just think it's wise and it's very important
to think about the good parts, and also the challenging aspects of the role. So if the
cabin crew interview recruitment staff from Emirates say to you: Tell me what you expect
to be doing on a day-to-day basis in the role of cabin crew? And also: How do you think
it's going to impact you? Could you answer that question? Tip number four: provide ‘evidential-based’
answers to the Emirates cabin crew interview questions that warrant it. So, if they say
to you… “So, you are good at customer service? Can you give us an example in the
past of when you went above and beyond to help somebody else?” You need to give evidence-based
answers. I will teach you exactly how to do that during this tutorial, by using what's
called the STAR technique, and I will go through an example where you can give EVIDENCE of
where you already meet the key skills and qualities required to be cabin crew that will
help you to stand out, because if you are, you've already done those kinds of things.
(1) Great customer service. (2) Working in a safe environment. (3) Following rules and
procedures. (4) Taking good care of yourself. (5) Going above and beyond. And it's going
to help you. Tip number five: Obviously, service is absolutely paramount in the role of Emirates
cabin crew. So, I'm not just talking about, you know, ‘good’ service. I'm talking
about ‘exceptional, stand out’ service. You can fly with another airline and you will
probably get good service. Fly with Emirates, and it's a different standard altogether!
Think about times you have been in previously where you have provided really, really good
service. And also think about what ‘good service’ means to you. So, if they ask you
the question: What does customer service mean to you? Could you answer that question? Tip
number six. Now, obviously, SAFETY is the most important element of the cabin crew role
and being able to follow rules and procedures. It's really, really important, because primarily,
you are there for the safety of the passengers. So we want to make sure that safety features
heavily during your answers to the interview questions. A lot of people will just focus
purely on service, but they will leave out safety. But trust me, safety is very, very
important in this role… It is crucial! Tip number seven: How would you deal with a difficult
passenger as an Emirates cabin crew? How would you deal with them? So, consider that carefully.
I will give you a suggested answer to that question: How would you deal with a difficult
past passenger, as we progress through this tutorial. Think about the process you would
go through if you came across a difficult passenger. What would you consider? Tip number
eight: You have to REALLY want to become Emirates cabin crew. If you don't, this is going to
come across at the interview. So we need to prepare you in respect of your answers to
the interview questions, but also how you say them. Okay. We have to make sure that
your answers are passionate and they are also genuine. Always remember this throughout the
selection process, you are applying to become part of the Emirates cabin crew TEAM. I've
already touched on this briefly, but we want to talk about ‘the team’ in your answers.
So if you were dealing with a customer and providing great service, you could say: “I
was dealing with a customer and at all times I wanted to make sure that I gave great service,
because the organization has a strong brand. And I wanted to make sure that I helped out
the team. Whilst doing that, whilst dealing with a customer, I consulted my colleague,
to see whether they could come up with some other suggestions about how we could provide
exceptional service.” You're thinking about the team in everything that you do. As soon
as you turn up to the Emirates cabin crew assessment and the interview, remember that
you're being assessed. So think about how you interact with the other candidates there
and also what you say. You know, you have to be yourself. But think about this. The
recruitment staff might be walking past. They might come in, you know, see what you're up
to and how you're interacting with other people. Always be professional at all times, whether
you're on a break, whether you're in between assessments and even when you turn up to the
venue for the interview. When you're speaking to people, always be polite and remember,
have that at the forefront of your mind… ‘I am being assessed at all times.’ My
final Emirates cabin crew interview tip before we move on to the questions and answers: It's
not just what you say during the Emirates cabin crew interview, it is how you say it.
Make sure you give genuine, passionate responses to the interview questions. And this will
come across in how you say it, and your body language. And also, they will see it in your
eyes, OK, that probably sounds a little bit far-fetched, but they will see it in your
responses. We have to be genuine. And remember, the recruitment staff at Emirates have heard
it all before. They have heard all of the responses. So they are highly experienced
in being able to pick out those people who really mean what they are saying. Let me start
working through seven Emirates cabin crew interview questions and my suggested answers
to help you prepare. The first question is going to be: the TELL ME ABOUT YOURSELF? question.
So this is your opportunity to start off to build a little bit of confidence, to settle
down in the interview. But my advice is to use positive keywords and phrases in your
answer to this first Emirates cabin crew interview question. And I will give you some examples
of those in the second. Refer to your ability to provide exceptional service levels. Any
previous experience that you have that's applicable to the role. And above all, your knowledge
of the importance of safety. Here's my answer to this question. “I am someone who has
very high standards, takes great pride in my appearance and how I present myself, and
also my ability to work with others closely to achieve a team’s objectives. Over the
years, I believe I have gained plenty of applicable experience and transferable skills that will
benefit the team in my duties as Cabin Crew with the best airline in the world, Emirates.
I fully understand how important it is to provide consistently exceptional service,
to always follow the airline’s rules, procedures and strict safety standards, and to work hard
to be entirely representative of the strong Emirates brand that has been built up over
many years of hard work and dedication.” Second question of your Emirates cabin crew
interview. Why do you want to be cabin crew? Now, obviously, they will have heard all of
the usual answers before. “It's always been my dream.” You know… “I want to travel
the world.” But remember, being cabin crew with Emirates is about brilliant service,
great teamwork and also very high standards and safety. So make sure your answer is unique
to you and genuine. You have to really mean it. And remember, as I say, the Emirates recruitment
staff have heard literally hundreds of responses to this question before. So we want to give
them a good one, a genuine one that you really believe in. Here is my suggested answer to
the cabin crew interview question, why do you want to be cabin crew? “I have been
working for a long time now preparing myself for the position of Cabin Crew with Emirates.
This is the only airline I want to be Cabin Crew with, and it has been an ambition of
mine for many years. The main reason why I want to be Cabin Crew is simply because the
core skills and qualities needed to perform highly in this role, are a very close match
to my own natural abilities and skillset. I am someone who sets high standards, prefers
to work as part of a team with other like-minded people, and who really enjoys providing exceptional
service. I feel very comfortable serving other people and doing all I can to make their experience
the best it can be. I also much prefer to be someone who has both the responsibility
and accountability for tasks that other people don’t want to do. As Cabin Crew, there comes
a huge amount of responsibility, especially in respect of safety and quality service standards,
and I want to be part of the team who takes care of these important areas.” So, you
will notice that you are referring to the important aspects of being cabin crew, how
they are aligned to your own natural skill set. And more importantly, I've referred to
the word ‘team’ quite often during that response, because I am aware as cabin crew,
you are working as ‘part of a team’ and not just a team of cabin crew, but the whole
Emirates team. Everyone who works as part of the team to provide that great level of
service. Why Emirates? Why do you want to work for Emirates? So again, you have to provide
a genuine answer to this Emirates cabin crew interview question. Consider carefully what
the Emirates brand means to you. I know what it means to me and what it symbolizes, you
know, the BEST service in the world. But carry out some research yourself in respect of the
Emirates mission statement and what they are striving to achieve. You could go online and
search for ‘Emirates mission statement’ and find out a little bit about them and what
they stand for. Here's a strong answer to this question: Why do you want to work for
Emirates? “I want to be Cabin Crew with Emirates for three specific reasons. The first
reason is simply the Emirates brand. It stands for the pinnacle of service quality and, as
is usually the case with leading organizations in any industry from around the world, you
always put your customer’s needs first. I have very high standards myself, and I would
feel immensely proud to be a part of this much-admired team. The second reason is the
fact that you are always striving to improve in order to deliver complete customer satisfaction.
You clearly do this by only employing the best people who genuinely want to be part
of the Emirates brand, and also by looking to use innovative methods that ensure you
continually improve. Finally, it was a number of years ago that I first came across the
Emirates brand, whilst walking through an airport terminal. I noticed the absolute class
and professionalism that exuded from the Cabin Crew team, and I knew then Emirates was the
only airline that I wanted to work for.” I believe that's a strong answer. That's what
I would personally say, what the brand means to me and the main reasons why I would want
to work for Emirates as cabin crew. And there have been examples before of people who’ve
applied to work as cabin crew for Emirates, and they have failed. Then they wait six months.
They have to apply again. People have waited. You know, they’ve tried four or five times
before they've been successful, because they solely want to work for Emirates. They are
really passionate about it. And that would demonstrate to me that, that person who keeps
trying, and keeps trying and more importantly, improves every time, you know, following not
being successful, that that person genuinely wants to work for that organization. What
qualities are needed to be cabin crew with Emirates? This cabin crew interview question
should be relatively easy to answer. However, think about the Emirates brand, and what it
stands for in your response. My advice is to tell the interviewer the qualities needed,
and then back them up with reasons why they are important. So, anybody can say… “Well,
one of the qualities is you have to be great at customer service.” But to give a reason
why, will help you to stand out from the other candidates. Tell them the quality, and the
reason why it's important. Here we go. “There are many different qualities needed to become
competent as Cabin Crew with Emirates. Top of the list is the understanding of safety
and being able to follow strict rules and procedures. The Cabin Crew team are there
primarily for the safety of their passengers, and it is vital we operate as a team to provide
a safe and secure flight. Another quality is being able to provide genuine, high quality
service in line with the Emirates brand that caters for the needs of all passengers. Emirates’
service is different to other airlines, and you have to have a genuine passion and desire
to serve people. You must be patient, act with confidence and also show empathy whenever
the situation requires it – having strong interpersonal and communication skills are
very important as part of the Cabin Crew team. You also need to be flexible in your role
and be available to help out the team when needed. There may be times when a member of
the cabin crew team is off sick, and you must be willing to help out and cover when required.
You must also be true to the Emirates values, be friendly, positive and courteous, and also
demonstrate maturity and have a genuine passion for helping others.” So I've listed a lot
of qualities. I've done that deliberately because I think in order to be competent as
cabin crew, you have to have lots of qualities, lots of them. Next question of your Emirates
cabin crew interview: How would you deal with a difficult passenger? This is a tough question.
So remain calm, be friendly, positive and polite and always remember you are representing
the Emirates brand. Say you will follow your training at all times and use effective communication
and listening skills to defuse the situation and resolve it quickly and professionally.
So, here's my suggested answer to the cabin crew interview question: How would you deal
with a difficult passenger? “I would first and foremost always follow my training and
remember that I am representing the Emirates brand. I would listen to the passenger and
ask appropriate questions to establish the main cause of the problem whilst using effective
communication and interpersonal skills. I would use appropriate facial expressions,
for example, to convey the right reaction to what the passenger was saying, and I would
then look to resolve the situation quickly once I had established all of the facts. I
think it’s very important to always listen, be friendly and polite and serve the passenger
based on their needs. If I was unsure, then I would speak to another member of the team
for advice and guidance. However, I am confident that I would be able to competently deal with
a difficult passenger quickly, professionally and in line with the training I would have
received.” Next question: When have you gone above and beyond what was required? So
this is what Emirates is all about. Going above and beyond, doing much better than the
rest of them. This is a behavioral-type cabin crew interview question where you have to
give a previous specific example of a situation you've already been in. So it says… When
have you gone above and beyond what was required? We have to give them an actual situation that
you were in previously. My advice, when answering this question, is to use the STAR technique
for structuring your answer to this tough Emirates cabin crew interview question. That
is STAR technique - SITUATION. So you tell them the situation you were in. TASK. You
explain the task that needed to be done. You then tell them the ACTION that you took, and
then finally, you tell them the RESULT following your actions. So, in the response that follows
now to this interview question, I will utilize the STAR technique to help you. Here we go.
SITUATION – In a previous role, I was serving a customer in store and they were having difficulty
choosing the right product for their needs. The store was very busy and we had limited
staff available, but I really wanted to help the customer choose the right product. TASK
– I felt it was my task to give them a really good level of service, as I know how frustrating
it can be at times when you can’t find what you need. ACTION – I asked another member
of staff, who was on their break, to come back early to cover the store front so I could
assist the customer. I then spent approximately five minutes asking the customer questions
and explaining the different options that were available to them in respect of the products
we offered. RESULT – After a few minutes of looking after them, they decided on the
right product that was suited to their needs. They thanked me for the additional time I
spent helping them, and since that day, they have been a regular at the store. Finally,
I thanked my work colleague for coming back from their break early to help me out with
the customer. That is a very strong response because it utilizes: situation, task, action
and result, and you are also going above and beyond. You are putting in steps to make sure
that the store front is still looked after. And then you are thanking your work colleague
who has assisted you in achieving this task of going above and beyond. Next question:
How would you resolve conflict between yourself and a coworker? Now, obviously, we want you
to get on with everybody. So when working as a team, you have to put the team first.
It's not about you, it is about the team. And that's what I would focus on when answering
this question. The airline must always come first and any form of conflict is unhelpful
and also unprofessional, and it can't happen in the eyes of other people. So you must be
honest when answering this cabin crew interview question, but here is my own response of what
I would personally do in a situation that involves conflict. “Whilst working as part
of a team, any form of conflict or disagreements should be resolved quickly so the team can
move forward. I think it’s important to put any personal feelings aside and remember
you have a responsibility at work to collaborate collectively in order to achieve your objectives.
I would resolve conflict by listening to the other person’s viewpoint, putting forward
calmly my own thoughts and considerations, before suggesting a resolution that was in
the best interests of the team. I have rarely had any form of conflict whilst at work and
I would always put the needs of the team first and remember how important it is to act with
professionalism, integrity and high standards at all times.” If you would like my full
set of CABIN CREW INTERVIEW QUESTIONS AND ANSWERS to help you pass your Emirates interview,
there is a link that’s appeared right there in the top right hand corner of the screen.
If you click that, it will take you through to my website where you can download my full
set of cabin crew interview top-scoring answers. I hope you've enjoyed that tutorial, as I
say, I took my time to go through it and make sure that we covered everything. And you've
got some really strong tips for helping you prepare fully for your Emirates cabin crew
interview! Please don't forget to SUBSCRIBE. I’d appreciate your support if you also
liked the video. (Thank you very much.) If you have any questions or comments, please
put them in the comments section below the video. I'd also very much like to hear your
preparation stories as well, of where you are along the Emirates cabin crew selection
process? Tell me where you are and I'll come on and respond each day. Thank you for watching
and I wish you all the best in me and the stand out candidate during your Emirates cabin
crew interview. Have a brilliant day!