Hey, DIYers.
George from Alarm Grid here.
I'm going to be going over the programming of account
information in an L5210 today.
So first of all, this is, as you see, an L7000.
It's the same exact screens that you're
going to be seeing on an L5210.
We just don't have one up on this wall.
The only difference between this panel and the L5210
is the screen size.
So everything you see that I'm going to be doing on this panel
is going to be the same for the L5210.
All right.
So again, we're going over programming the account
information in an L5210.
This is something that normally end users do not do.
The account information is what allows the panel
to communicate to your alarm company's central station.
It's going to have your city, cell ID, and account number.
So that is normally stuff that your alarm company
will set up for you.
Now typically the only time you have
to edit this information manually at the panel
is whenever you're doing a takeover
and the communicator hasn't been released by the panel.
So what I mean by that is these systems typically
have Wi-Fi or cellular communicators.
Whenever you're looking at switching companies,
sometimes it takes a little bit for your previous company
to release the communicators, meaning
that they no longer have a hold on it
and the new company can go into the Honeywell--
Resideo servers actually now--
and they could activate the communicator for you.
Now I'd say about 90% of the time that is the case.
The communicators release.
The alarm company that you're switching to can go in.
They can activate everything remotely without you ever
having to touch the panel.
However, there are times where you
may need to manually go in there and switch that information
on your own, and that's what I'm going to show you guys how
to do today.
Now we usually recommend doing this
while you're on the phone with a technician,
since they're going to be the ones that
have the city ID, cell ID, and account number.
They don't really give that information out.
They usually just do it with you over the phone
so you can enter it in at the panel
as we're walking you through it.
So the first thing we're going to do
to get to the account information
is we need to get into programming.
So on your L5210, if you're on the main screen,
you're going to hit Security.
You're going to hit the More option
in the bottom right-hand corner, and then you're
going to hit Tools.
Now when you hit Tools, it's going to ask you for a code.
You need your installer code for this.
Mine is defaulted at 44112.
Yours may be different if you or your company has changed it,
so just something to keep in mind.
After you enter in your correct installer code,
you should be taken to this screen.
If you're taken to a different screen that
says User's Tests, Events, and stuff like that,
that means you're using your master code,
and there's a big difference between master code
and installer code.
Master code you use to arm the system and change user codes.
Installer code you use to go in and program the panel settings,
zones, account information, reporting,
all of those different things.
So after we're in this screen, we're going to hit Program,
and then I'm going to make my way over to Communicator.
Now this account is already active,
which is why you can actually see here 5010.
This is our account information.
If you're being monitored with another company,
you may see different things in here.
So at that point in time, if there
is information in there, what we as an alarm company would do
is walk you through field by field
and show you how to change it.
So we go in.
We hit Clear.
I'm not going to change anything here,
but you can go in, clear out, enter in the new information.
And then if you do change anything,
like let's say I change APL, it will
say Save in the bottom right-hand corner.
So I'm just going to switch it back to Disabled.
I'm going to hit the Back arrow key.
Updating Route File.
I'm going to hit OK, and I'm just
going to hit the Back arrow key all the way out.
Now one important thing-- when you guys are exiting
programming, there's going to be a screen that says
do you want to allow the installer
to re-enter programming?
It's always important that you guys say yes.
If you guys say no, what happens is
when you guys try to go back into programming
it's not going to let you.
It's going to lock you out.
Then if you do that, you then have
to do a backdoor programming method, redo the process,
and say yes so the panel refreshes.
Now that account information in there,
every account is going to be different for every customer.
That's why if you're going to be changing account information,
we recommend waiting until you get us on the phone
so we can walk you through what to enter in.
Again, this is only for whenever an alarm company hasn't
released your communicator and you
need to switch to the other company right away.
We can go in, manually change those fields,
and then register it from the panel
so it goes directly to us.
Normally, like I said, 90% of the time,
we can actually activate the communicator remotely
and send down all of that account information
without you ever having to do anything.
It's only if the communicators haven't been released.
If you guys have any other questions
about how to change your account information,
feel free to send us an email to support@alarmgrid.com.
If you found the video helpful, make
sure you hit Like underneath, subscribe to the YouTube
channel, and enable the notifications so
when we upload new content you guys get notified.
I'm George, and I'll see you guys next time.