how's it going guys welcome back and today i just want to share my little experience with
uh nordvpn's live chat support now uh this is one example where uh you really should just refer to
the live chat support once you have a problem with a vpn and so i just want to share my experience
today and show you guys why it's important to uh for vpn providers to actually have live chat
support and not just email support so uh today i had a problem with unblocking netflix and uh
you know a lot of vpns are actually facing that problem nowadays now that netflix is heavily
cracking down on vpn and proxy servers and and ip addresses and so you know it's a constant game
of cat and mouse where netflix blocks a server and then that vpn provider or the owner of that
server which is most likely the vpn provider has to counteract that block by unblocking the server
and you know so that users can get access to the netflix library of course this
is kind of a constant loop that goes on but lately netflix has been just heavily cracking down on all
kinds of vpn services and only the reliable vpns can actually keep up with that so today i was just
kind of browsing through the american servers here and i tried like three or to four servers
and none of them worked i was not able to unblock the streaming service i wasn't i wasn't able to
unblock uh the uh netflix library the american library so what i did was i went to the live
chat support i have the transcript right here very short one um they helped me out pretty
quick it was pretty concise of course you find the live chat support here once you go to the
website all you need to do is click the support right here click the support button and the chat
may not okay sometimes it takes a little bit of a while to show up but as soon as you type something
it'll show up right away and you can just click it here and you'll be good to go so um i wasn't
able to unblock the american library and they did acknowledge that and he just said here so we're
currently experiencing issues with netflix and our team is working on a long-term solution with that
being said you can try connecting to different servers which i didn't didn't work and uh which
he also acknowledged but he did more importantly he presented a solution and this is what a live
chat support is for is for them to give you an instant solution so what he did was he gave me
a few suggestions and the moment you know just the first suggestion i looked up the number of
the server here on um so right here united states uh hashtag eight four eight one four four and uh i
connected it i connected to it and immediately i got access to the american library which was
i was trying to look up get on up for example it's only available in the united states library and i
was able to get access to it and of course so if i turn off the vpn here i'll actually lose access
to the american library as you can tell get on up will just disappear oh let me just reload
get on up will disappear and i'll no longer have access to the american library uh so that's pretty
much it oh actually i have to wait if you refresh too quick yeah you have to wait for the connection
to get picked back up so right here i'm going to connect to the server again and show you guys
that it really does work like that i mean you just gave me the first server and it's just i
tried the first server that he suggested and uh it worked right away uh so this is an example of what
a good customer service um and a great example actually of what good customer service
is like and if you're looking for more examples from other top vpns like expressvpn and surfshark
you'll see how they handle different kinds of issues because every vpn provider and their
support they seem to handle it in different ways and there we go so get an op showed up again so
if you're interested in getting um maybe maybe see an example another example of good customer
reserve service great customer service in fact especially with expressvpn and surfshark
not to mention of course that nordvpn here provided me with the solution right away
it took two minutes for me to get off the uh live chat supports of course so if you're having
any kind of uh problems with your vpn client definitely do not hesitate to reach out to
the 24 7 live chat support um it's very important for a vpn provider to have that kind of support
because as you can tell they can really solve a lot of problems and as an example with surfshark
for example i i had problems with my protocol the wireguard protocol was not working for some reason
and they stayed for about an hour and a half trying to solve that with me so that was really
nice of them as far as expressvpn um for my inconvenience of not being able to unblock
a streaming service or a netflix library actually they gave me two weeks for example two free weeks
so again i'll link those videos in the description down below if you're interested i'll also link
special deals and discounts to uh nordvpn if you're interested as well as a review that'll
give you more of an in-depth look into the privacy policy speed streaming taunting capabilities
as well as security and features so be sure to check that out if you guys are interested
so thank you guys very much for watching and i'll see you guys in the next one have a wonderful day