Hey, guys, it's Ginny Silver.
And today I want to talk to those of you in the state of
California who are receiving unemployment from the Edd who
are stuck in Pending.
Many of you are stuck in Pending and are unable to receive
your unemployment benefits from the Edd.
Now, you guys depending payments is a huge problem.
It's a huge problem on a number of different levels.
Number one, the Edd has not addressed it.
They have not addressed the majority of the issues that will
put you into Pending, and they have not addressed the fact
that they are not communicating with claimants that they
are not reaching out to you in order to get these things
fixed and they are not available when you try to get through.
I've issued lots of content on this, but the reasons are
always changing, and I want to make sure that I give you
guys an update for this week for those of you who are stuck
in Pending.
Now, I'm going to walk you through a flow chart that I made
which shows most of the major reasons why claimants are stuck
in Pending so that, you know, if it is an issue that you
need to call in, seek for further action on, or if it is
something that should resolve itself.
Unfortunately, for the majority of reasons for Pending, you
in many cases, we'll need to call into customer service and
get through to the Edd by no means think that this is easy
because we all know how extremely difficult it is to call
the Edd at this point in time.
Unfortunately, with many claimants being stuck in Pending,
with many claimants needing to file a new claim after their
benefit, you're has ended.
And with the growing number of issues that seem to be compounding
on top of each other with the Edd, the phone lines are a
mess. So I'm going to also leave for you my tips of how to
call in the video description as well.
First, we're going to need to know exactly what type of claim
you have.
You will either be PUA, UI, PEUC, or Fed Ed.
If you don't know what type of claim you have, or if you
need to confirm, you're going to go to UI online, you're
going to click on Claims history, and then you're going to
click on your most recent transaction.
That's the area where you will be able to see the code for
the type of claim that you have.
If you're noted as DUA, that in most cases means that you
are PUA unless you are someone that is actually in the midst
of something such as a wildfire or other natural disaster
that is not pandemic related.
If you see Dua, then that means that you are PUA.
You will then also see either UI, Fed Ed, if you're receiving
a PEUC extension.
You're going to be noted as one of 3 different ways.
First, if you're receiving the 13 week extension, you'll
be noted as PEUC.
Second, if you are receiving the 11 week extension, you will
be noted as Tier two.
And if you're receiving the third PEUC extension for 29 weeks,
you will be noted as Tier two.
Augmentation.
Now that we know the type of claim that you have, we're going
to go ahead and go through the flow chart and see why you
may be pending.
Based on the type of claim for UI, PEUC and Fed, Ed, has your
benefit year ended?
Your benefit your ends?
You're going to look can I online?
Look at your claim start date and count 12 months after that
claim start date.
If you are beyond those 12 months after that start date,
then you have reached the end of your benefit year.
If it States on extension still count out 12 months after
that claim because you will still have your benefit your
end 12 months after the start date.
Regardless.
Now, the Edd States that you must file a claim when you reach
the end of your benefit year.
This applies to anyone that has received an extension as
well. So even if you were recently awarded a new extension,
the Edd still requires you to file a new claim when you reach
the end of your benefit year.
This is a federal level requirement that comes from the Department
of Labor directives on how the States are to carry out the
unemployment program.
If your benefit year has ended.
Yes.
Did you file a new claim yet?
If no, then you are pending because you have certified on
an expired claim, you must file a new claim.
Now, if your claim has expired and you are certifying on
an expired claim, there's a few things that you need to know.
Number one, you can do this online if you choose to do so,
or you can try to call into customer service.
The benefit about doing it through customer service will
be that they will walk you through the application.
Or if you do not qualify for a new claim because you did
not work at all in the prior year due to the pandemic, then
in most cases there representatives will be able to bypass
the need to file a new claim.
Note in your account that you did not work and do not qualify
and then put in to have you extended.
Unfortunately, the reps are a bit inconsistent when it comes
to who helps you over the phone, but in most cases they are
able to do it that way.
If you are able to get through to customer service, keep
in mind that any of your old pending certifications on your
expired claim will most likely not follow you over to to
your new claim.
If you qualify for a new claim, those old pending certifications
will need to be requested to be added to your new claim through
either Ask Edd and you can try to backdate your claim there
or through customer service if your benefit year has ended.
And Yes, you did file a new claim.
If you're approved for a new claim, new claims are pending
for the first up to three weeks while they are in review
as an additional fraud protection.
New claims enter into UISD review, which means that your claim
is sent out to a third party company called Thompson Routers
who checks your claim for additional fraud protection before
the EDD will begin paying you out.
If you were approved for a new claim where you paid for some
weeks, but not all.
If the answer is no and you were not paid for any weeks,
then your claim is still in review and you most likely will
need to allow up to three weeks before calling in.
If you call in while your new claim is in this review period
and it is sent out to a third party, the claim representatives
who answer the phone Unfortunately will not be able to help
you in most cases to get you moved from Pending into paid.
Why?
Because the claim is still undergoing that additional fraud
protection through the third party that is reviewing the
claim where you paid for some weeks, but not all.
If your answer to this is Yes, do you have claim week ending
4/10 and onwards?
If Yes, Edd customer service representatives have been reporting
to my subscribers who call in.
That because this is the first week in a new quarter, your
claim is once again under review for the new quarter.
Unfortunately, this new quarter review isn't listed anywhere
in the EDD's information online on Twitter and press releases
or anywhere it's nowhere to be found.
But because I have had such a significant number of subscribers,
tell me this feedback and overwhelming numbers.
I'm sharing it here with you guys because for those of you
that are stuck in pending for claim week ending 4/10 in all
of your weeks since 4/10 are pending, this seems to be the
problem. And in order to fix this, you must call into customer
service and they must remove the stop payment alert that
is holding your claim during this first certification period
of the new quarter.
Unfortunately, you will need to call into customer service
if it is not.
Have you been asked to complete an ID verification or submit
other documents?
If Yes, you will be pending until the Edd receives processes
and lift the hold.
Now, in some cases, if you're required to complete something
such as an ID verification, are submitting other documents.
In some cases, you being stuck in pending may be due to you
not fully understanding that you did not complete the entire
process. For example, with ID Me, there is a very specific
thing that many subscribers seem to miss in the ID Me process.
Once ID Me scans your face through a video selfie, it then
makes it seem almost as if you are done and then very small
below it, it States.
Now return to your browser.
There's a final step that you must go back to your browser
and complete, which grants the Edd permission to access your
ID verification and collect some additional details from
you. Once you've completed the entire process, ID Me sends
you a confirmation email.
Make sure that you did, in fact, successfully complete that
process. If it has been more than two weeks since you have
sent in your documentation via ID Me or through uploading
in your UI online portal, then if it were Me, I would call
into customer service and I would check to make sure that
there is not any sort of issue.
Sometimes it can take up to six weeks for a UI online document
submission to be reviewed, processed, and applied to your
claim, but often sometimes claimants find that their ID verification
from ID Me or their other documents were simply floating
around in Edd and not being applied to their claim.
If it's been more than two weeks, then that would be the
point in which I would call into customer service.
If you were not asked to complete ID verification or submit
other documents, you most likely have a stop payment alert
on your claim and EDD's internal computer system.
You will need to call Customer Service when the Edd underwent
is bought it with the California state auditor.
The auditor discovered that the Edd has switched off its
internal computer system, which triggers a hold on payments
that it believes are not owed payments or could be fraudulent
claims. The auditor insisted that they switched this protection
back on to avoid paying out fraudulent claims.
Unfortunately, over a year into the pandemic, the Edd has
still not updated their computer systems to be aware of the
pandemic because of this.
Certain reasons that you make because of this, the way that
you certify or certain things about your claim may trigger
the EDD's internal computer system to apply a stop payment
alert. If you are pending you're within your benefit year,
you're not awaiting any sort of documents to be processed
with the Edd.
Then Unfortunately, you most likely have a stop payment alert
applied to your claim, and you will need to call into customer
service and clear the hold on your account.
In some cases, the customer service reps are able to do this
over the phone, and in other cases, they must then schedule
a phone interview with you at a later date.
Next, Let's talk about Pua claims.
Pua claims are not required to file a new claim when you
reach the end of your benefit year.
Because Pua claims do not file a new claim, they do not have
as many possibilities for why you could be pending.
If you are Pua, do you have claim week ending 4/10 and onward
pending? If Yes, then the Edd customer service representatives
have been reporting to claimants who call in that this is
the first week, a new quarter and you are subject to a new
quarter review, which is applied a stop payment alert to
your claim.
If you're pending for weeks 4/10 onward, you will need to
call into customer service in order to have them lift this
new quarter hold that is applied to your account.
If no, and you have other weeks that are pending.
Aside from four and 10 on, have you been asked to complete
ID verification or submit other documents?
If Yes, you will be pending until Edd receives processes
and lift hold.
If you were not asked to complete ID verification or submit
other documents, you most likely have a stop payment alert
on your claim and EDD's internal computer system.
You will need to call customer service.
When the Edd underwent it's bought it with the California
State auditor.
The auditor discovered that the Edd has switched off its
internal computer system, which triggers a hold on payments
that it believes are not owed payments or could be fraudulent
claims. The auditor insisted that they switched this protection
back on to avoid paying out fraudulent claims.
Unfortunately, over a year into the pandemic, the Edd has
still not updated their computer systems to be aware of the
pandemic because of this.
Certain reasons that you make because of this, the way that
you certify or certain things about your claim may trigger
the EDD's internal computer system to apply a stop payment
alert. If you are pending, you're within your benefit year.
You're not awaiting any sort of documents to be processed
with the Edd.
Then Unfortunately, you most likely have a stop payment alert
applied to your claim and you will need to call into customer
service and clear the hold on your account now if you're
stuck in pending.
Unfortunately, many of the reasons that I listed do need
to call into customer service in order to get pushed from
pending to paid.
I want to reiterate to you guys, calling into customer service
is not easy.
I'm not trying to say that it is, and I sympathize with you
guys that are having extreme difficulty calling in, but in
many cases you must call in and you must get through in order
to get paid in order to call into customer service and actually
get through.
I want to reiterate a few of my tips that I recommend to
my subscribers when they are trying to get a hold of customer
service. Number one is using a different language line.
If you are able to communicate in one of the languages listed
here, opt for that line because the hold times and the ability
to get through to a hold line is oftentimes much faster than
the main English speaking line.
Next, many of my subscribers are still reporting success
with calling 1-8-3-3-2-5-1-1 after the announcer States,
Select from the following, You're going to type in very quickly
1-3-4 altogether, right
when they say Select from the following, This will not work
the first try, but about 50% of my subscribers are still
reporting success with using this trick repeatedly to get
through much faster to a hold line.
It does not seem to work for everyone all the time, but if
you view the link over in the video description where I demonstrate
this trick, then you'll be able to view the comments and
see if it's still working for the majority of subscribers
at your point in time.
Next, I want to reiterate to you guys the importance of contacting
your Assembly members.
If you guys have made major problems getting through to customer
service, you are not able to get through.
Or if you have larger scale problems and you need additional
help in getting your issues resolved.
The Assembly Members offices have been extremely helpful
in helping their constituents who are Edd claimants.
If you call in or email in cases, they will be able to help
you follow up with the Edd on their end and then follow up
with you.
Additionally, calling into your Assembly members office helps
to put pressure on in California state legislature to get
Edd reform laws passed.
And finally, I understand that this is not a fit for all,
but if you decide that you want to try using a paid service
to get through to a hold line because you have given up on
calling in, then I'm going to leave Claimyr link down below
in the video description for you.
You can view the video where I test out the service, and
you can read the comments and feedback from other subscribers
who have tested out this service as well.
Okay, you guys, I hope that was helpful.
Please quickly Subscribe and leave me a comment down.