MIKE DAOUST: Hello, and thank you
to everyone who is tuning in today during this very
challenging time.
My name is Mike Daoust from the Chrome Enterprise Customer
Team.
And I want to welcome you all to this first session
of our two-part Remote Worker Series.
As we are all aware, with the spread of COVID-19,
the new normal now requires most employees to work remotely.
And we want to do our part to help you all stay connected,
productive, and secure.
In this session, I'm going to share with you
a set of Chrome Enterprise solutions
along with some customer examples
where they're leveraging solutions
to keep their businesses running,
even while working from home.
A couple of reminders before we start--
if you're listening live and have any questions,
please submit them below, and we'll answer
them live during this session.
At the conclusion of the session,
we will also make available a remote worker toolkit that
contains valuable assets, such as deployment
guides, how-to videos, and key information from many
of our strategic partners that help complete the Chrome
Enterprise solution.
In addition, immediately following this session,
my colleague Rob DeVito will be covering, step by step,
how to deploy these solutions.
So please stay tuned for part 2.
As part of this session, we'll cover three main components--
first, recapping today's challenges.
Then we'll cover where Chrome Enterprise can help along
with some customer examples, and, finally, how to get
started.
The recent COVID-19 pandemic has mandated
that organizations take efforts to enable their employees
to work remotely.
This recent Gartner survey indicated
that 88% of organizations have encouraged or required
employees to work from home, regardless of
whether or not they've shown COVID-19-related symptoms.
Even before this year's events, remote working
has been a growing consideration for employees and employers
alike.
In fact, since 2005, working from home
has grown 173% amongst the non-self-employed population.
And the desire to work remotely continues to increase.
A report from Zapier found that 95% of US knowledge workers
actually want to work remotely, and 74%
would be willing to quit a job to do so.
As a result, IT teams are facing a range of technology access
and security issues as they grapple with enabling
the remote workforces.
These include things like getting devices properly
configured and in the hands of their employees that need them,
the risk of an increased attack surface
as a result of employees using their own devices and home
Wi-Fi networks, an increase of cybersecurity
and phishing attacks posing as pandemic-related information
links that aim to plant malware on devices,
and, finally, end users struggling to get access
to the information, data, and systems
they need to be productive.
For organizations to be successful in this
remote-worker model, they need solutions that focus on three
core areas--
first, delivering a secure end-user experience
that enables the same productivity as before;
second, providing access to tools
that provide not just connection but collaboration;
and finally, allowing IT to remotely
manage these end points and end-user experiences.
When enterprises build an environment that
facilitates these three areas, any type of worker
can be effective and a productive remote worker.
As this picture depicts, this range of workers
can be info workers, such as those in sales, marketing,
finance, and even developers, all the way
over to frontline workers where we have seen
a dramatic growth over the last four to six weeks,
for example, with health care clinicians
and remote contact center agents.
For many years, we've embraced enablement of remote workers
here at Google on the back of our cloud-based solutions
across our 100,000 global employees.
We will walk you through some of these solutions.
But as you can see here, we are very used
to working remotely with 30% of our meetings
involving two plus time zones and 2/5 of attendees joining
from different locations.
So now, let's dive in where Google and Chrome solutions can
help enable this remote-working world along
with some customer examples.
Chrome Enterprise provides a complete cloud-based platform
to enable remote working.
It does this by providing five unique pillars that have always
been core tenets of the platform,
but now more than ever, have become paramount
to operate in the world we are all
living in today and the foreseeable future.
We will walk you through each of these.
But in summary, it starts with being
able to deploy quickly and manage remotely
from a cloud-based administrative console
to delivering the apps end users need in the most
secure way possible.
And as we enter troubling times, economically, cost
is becoming more and more a critical requirement
customers are considering in their evaluations.
Getting endpoints to your remote users so they can be productive
has never been more critical across any and all
organizations.
With Chromebooks, gone are the days of, quote unquote,
"imaging a device."
Businesses can deploy Chromebooks quickly
with cloud-based profiles that download user policies, apps,
settings, and bookmarks within minutes.
Couple this with one of our premier resellers
in their zero-touch deployment services.
Your devices can arrive already enrolled, setup,
and an employee can sign in without any IT configuration
or support.
With most workers being remote these days, including
many of the IT admins out there, managing end points and end
users is essential to keeping your workforce productive.
With Chrome's cloud based management console,
IT admins are able to manage the organization's browser
and device fleet remotely with over 300-plus policies
to choose from.
These policies include a broad range of capabilities,
from being able to set network settings, push Wi-Fi settings
and certificates to enable users to access corporate data,
as well as set up waitlists of applications, browser
extensions, or bookmarks that will likely be
needed by these remote workers.
The breadth and depth of Chrome Enterprise's approach
to security is impossible to cover on one slide,
but let me give it a try.
Each device that is deployed provides IT
with remote management and control
that ensures applications are trusted
and harmful apps stay out of the hands of end users.
In addition, the platform comes with many deep security
capabilities to protect your workers, including things
like regular security updates that download in the background
over Wi-Fi and LTE connections, the ability to remotely
disable devices, in case they are lost or stolen,
built in antivirus protection to protect against in phishing
or malware attacks, encrypted on-device storage as well
as verified boot, and finally, of course, Google Safe
Browsing that automatically sets alerts of malicious websites
if your users are trying to access them.
I should also mention that, if you ever
want to dig more into our security capabilities,
we are always happy to set up a security briefing for you
and your teams.
For remote working to be successful,
employees need secure access to the apps and data they rely on.
With Chrome Enterprise, employees
can access and use cloud-based services and apps
through the fast and familiar Chrome browser
as well as Windows applications through a virtualized desktop
or virtualized app in a browser using any of our key partner
solutions, such as Citrix, VMware, or Cameyo.
Remote meetings and communications
is essential right now.
And Chromebooks allow users to seamlessly access applications,
such as G Suite, Office 365, Microsoft Teams, Zoom,
and Hangouts Meet.
And lastly, there is a complete and customizable ecosystem
of applications from the Google Play Store
that can assist with working from home,
such as Cisco Jabber, WebEx, and Vonage.
TCO is always a consideration for any solution today.
But now, more than ever, with the ongoing cost,
it's the top of everyone's organizational list.
Over the years, we have worked with many customers, as well as
ESG, to come up with a validation
process and a complete proven TCO model
that you can fully customize to your organization's situation.
As you can see here in the diagram,
this model is shown to save upwards of $482 US
per endpoint per year.
These cost savings come from not just reduced acquisition
costs, like hardware and software,
but also decreased operational costs,
like deployment and ongoing maintenance support,
as well as improved uptime, less data
risk due to Chrome regular update process.
To bring these sets of capabilities to life,
we now want to share a few customer stories that
have taken place just over the last four to six weeks
where Chrome devices have been able to meet
the urgent needs of IT leadership
and their remote workers.
Our first example is a city that was one of the early hotspots
for COVID-19 and had an urgent need
to support the working remote requirements that were imposed
just a few weeks ago.
They selected Chromebook Enterprise
because of the ability to deploy quickly
and to allow business continuity for their 2,000 city employees
within just 48 hours.
As a result, their city workers were
able to access the applications they need,
such as Microsoft Office 365 to stay productive and help
serve their constituents.
Our second story is a very common use case for Chromebooks
even pre-COVID-19.
But now, more than ever, folks need rapid deployment
of Chromebooks as mobile, thin clients.
In this case, we had a financial services company
that needed quick and secure access for those common office
workers that were now moving to a work-from-home model.
Along with speed and access, security
was a key driver given the heavy regulatory environment.
In this case, the team implemented our Managed Guest
mode capability to optimize the user experience
on Lenovo Chromebooks, in concert with Citrix
across over 11,000 endpoints.
As you can imagine, there's been a dramatic increase
in organizations moving their on-site contact center
operations to home-based models.
Here's an example of a large auto sales organization
that needed to quickly pivot their entire contact center,
literally, over a weekend.
This solution included ordering and white-gloving
2,600 HP Chromebooks, along with implementing
G Suite and a couple of our premier partners,
such as RingCentral and Citrix Workspace
to complete this end-to-end remote contact center solution.
We see the need for these remote contact centers each day
and are glad we are here to serve them and help.
As we all know, health care organizations across the globe
are under extreme pressure, including
this example of Australia's largest medical insurer
with 4 million-plus members.
Due to unprecedented call volume,
this organization's primary requirement
was to scale up a working-from-home contact
center in a matter of days for their nursing staff
to continue to virtually assist their patients.
They turned to Chrome OS as their platform of choice
and were able to deliver 1,000-plus HP Chromebooks ready
to go, out of the box, for their remote nurses so they could
access the applications they need,
such as Office 365 as well as Citrix for accessing any legacy
applications.
IT not only found the deployment quick and easy,
but also commented that being able to deploy these devices,
such that no data is actually stored on them,
was critical to comply with their security standards.
As a result, which is often the case with our customers,
they are now looking at three other use cases
to expand their Chrome footprint.
In order to deliver the customer experiences like the four
we just went through, there are two key areas
that complete the Chromebook solution set, first of which
is the hardware options that you can choose from.
As you can see here, the Chrome device portfolio
has a variety of form factors to choose from,
from all of the leading OEMs, including Samsung, Lenovo,
Acer, Asus, HP, and Dell.
In terms of form factors, we have every option
to match your use case, from premium, and lowering
clam shells, to 2-in-1 devices with stylish options,
all the way to ruggedized Chromebooks or tablets,
along with desktop options that are
delivered through our Chromebox form factor.
And finally, when it comes to setup and delivery,
the Chrome services partner ecosystem is here to help.
First, we have global coverage that
can help ensure delivered to any location,
including your workers' homes.
Second, these partners can do everything
from basic pre-enrollment to white-glove setup
of pre-configured networks, applications, and bundling
of required peripherals.
Now, we realize the customers may not
have the option or the budget to purchase hardware right now,
but they still may want to enable
the core tenants of the Chrome Enterprise platform.
For those customers, we have CloudReady,
one of our premier technology partners Neverware.
Based on Google's open source Chromium OS,
Neverware's CloudReady transforms any hardware
you already own and delivers both the Chrome-based and user
experience as well as native integration to the Chrome
Enterprise Management services.
In other words, you can take your existing fleet of legacy
devices, convert them to Neverware CloudReady,
and manage those devices through the same management
console we discussed earlier.
In addition to policy control, CloudReady,
like all Chrome-based solutions, comes with regular updates
that are deployed automatically via the cloud
without any disruption to your end users.
Here, we have an example of a health network, that,
unfortunately, is also located in one
of the COVID hotspots that has leveraged both CloudReady as
well as Chromebooks.
They initially came to us with the need
to deploy clinical workstations and, most recently,
has followed up with the need to enable remote workers
over the recent weeks.
These 6,000 clinical workstations
is a great example of the rapid deployment of CloudReady
on their current hardware assets with future plans
to integrate with Citrix, Impravata, and Epic.
In addition, with the recent pandemic,
they are now implementing Asus Chromeboxes and Chromebooks
with Citrix as home devices for their non-essential employees.
Both of these solutions together have given IT the ability
to support their workers with a low TCO,
whether they are at the hospital or at home,
without sacrificing their security protocols
and productivity.
During this time of working from home,
Chrome browser has become everyone's desktop of choice.
With this in mind, the final solution we want to share
is Chrome Browser Cloud Management,
or what we call CBCM.
This is a free set of capabilities
that is enabled within the same administrative console
that you use for Chrome OS or any of our Google Cloud
Services.
The beauty of CBCM is it allows IT to centrally manage
any Chrome browser endpoint policies
across any and all operating systems you may use today.
This set of controls and reporting capabilities
can help you ensure a consistent user experience
across all your remote workers, provide trusted access
to data apps and cloud services, even if they
are off the network, as well as providing key insights
into device information and Chrome extensions
that your workers may be using from home.
Here's an example of CBCM having a dramatic impact
on a global coffee franchise that
was challenged with securing and managing
thousands of browser users across Chrome OS, MacBooks,
and Windows.
Instead of trying to do this across a variety of IT tools
and reports that often result in an inconsistent
experience for their users, as well
as time-consuming and cost-intensive,
they chose to implement and standardize on CBCM.
This has allowed them to centralize their processes,
ensure consistent and a safe experience
for their global user base, and has provided significant cost
savings.
Now, we've covered a lot of capabilities of the Chrome
Enterprise platform and how they have helped many organizations
during this hectic time.
Before we close out this session,
we just want to summarize the three main solutions below here
that we've just discussed.
First of these and, arguably, the most effective
end-to-end solution being Chromebook Enterprise,
which is our managed Chromebook offering
that combines the best of hardware and software
and can be applied to any type of remote user,
from an information worker accessing cloud or virtualized
apps to a remote contact center rep or health care clinician.
Second is the collaborative solution
from Neverware, which allows you to leverage
your current hardware assets and effectively convert them
into Chrome devices.
This is a great option for those organizations that
are budget-constrained, but still want
to implement most of the core tenets of Chrome Enterprise.
And lastly, but certainly not least,
given it is so foundational to the Chrome Enterprise platform,
is Chrome Browser Cloud Management,
which enables you to manage your end points and end user
policies no matter what OS you may be using.
This includes managing and reporting
on your Chrome extensions.
As we close out this first session,
we want to make sure you are aware of some follow-up
information to help you during this challenging time.
First, we have a remote worker toolkit
that you can download at no cost.
Second, should you have any follow-up questions
from this session, feel free to leverage
our contact sales link that you can see here on the screen.
And third, if you spare the time, please
remain tuned in for part 2 of this series on the best
practices for all of our solutions
we just covered that my colleague, Rob DeVito
will run through.
And lastly, on behalf of the Chrome Enterprise
team here at Google, we wish you all safety and good health
over the coming weeks and beyond.
And thank you again for joining us today.