Hey
Insiders I got karen this week Karen welcome to the show. Thank you for having me now
What do you do at Youtube?
I do several things but one of the things that is most important to our creators is to help our product teams build
Better products and fix the things that are bothering your creatures, so the last a few weeks ago
I saw an email from you
saying hey fix it week is complete and
a bunch of information
Like what what is fix it week the fix it week is a week where our Team's?
take a break from everything else and they work through all of the
Big and little issues that have been reported that are making youtube creators experience worse
So these are considered bugs so yeah, so as if bugs is what we come and they can be everything from something
That's quite little which might be you know that might be off a little bit or it might be a little bit middle-sized
Which is something like?
images get broken on a certain browser or a certain device or it something it was quite big and
Like a page is an even though be loading or something like that
Got it
And we're how do you how do you find all these bugs little rays?
We get these reported internally we have people who will let us know, but and we also get
reports from our users from our creators
So craters you can submit feedback
there's a button and creator studio or
Bottom Left-hand Corner does help and feedback if you click in there
you will see send feedback that gets to us as
Reported to us as an issue. Yeah, so a lot of people wonder like what happens when they submit feedback
But it actually gets reviewed
by teams and then gets summarized and eventually make this way to folks like yourself with Sort of the
most prominent ones exactly
It's always super helpful to get those reports, so it makes everybody
So now that that week is that how often do you guys do these fixes?
So we do these dedicated fixit's neither for those of outstanding issues the the things that are not time critical?
We do those about once a quarter sort of a bit cleaning the house, okay?
So this most recent fix it what were some of the things that you guys fixed?
So I've got three examples for you today, and the first one to do with comments
so when you have comments that are held for review, so
Before the fix-it we were sending you a push notification to tell you that you had some of these comments that were held for review
Now of course comments that are held for review might be something that could be abusive or something you've blacklisted yourself
You don't necessarily want on your channel
and you wouldn't want your phone buzzing every time you got one of these exactly so since that fix it we
Have stopped that so something that was kind of uncomfortable for you, not a great experience
And we fix that nicely done. What's next, so then the second thing was something that may be a little bit embarrassing
But it was a very short term something
It was when you change your password
and logged out of creator studio mobile, so there was
The password didn't automatically refresh straightaway. There was a delay
So if you logged out and tried to log back in with your new password and you couldn't get in
so as I said this is a short period of time
It's not that you wouldn't be able to get back into your account. You. Just couldn't get back in Straightaway so far
so obviously not a great experience there so that was something that we
Fixed and it's all good now you can get into your account instantly, okay?
So if I changed my password in the was this just on the mobile app
It's just on a mobile app change my password and then I instantly and I'll log out yeah
And I instantly try to log in again with the new password
What's the new password in the old days it may not work right away correct you'd have to wait some here to time yes
Now it works, okay awesome and what's the third one and the third one. I was in the advanced search
so if you're doing an advanced search and video manager there were a whole lot of
Fields that you could sort but we weren't giving you any
Advice or help or descriptions of what these fields were so we have added the ability to
To search and to enter to understand what your search how to search in the advanced search okay, so this is one
Where you go to advanced search and video manager. There's all these fields and if you haven't used it before you're like
What are all these fields, Yes and so now there's something that explains?
exactly, oh it look awesome. Yeah, good nice, and this is just three examples. There was actually like a 300
336 some of those are things that were more about
making the service faster or smooth or something like that, but
Many of the others were user-facing as well excellent
So if I were watching this video, I might be curious about like hey
You know YouTube such a big company
Why don't you guys do these fixes every day and why don't you just fix you know all of these bugs?
so there's probably others out there that you know weren't able to get to
Yes
This is a really good question it's something that's a big challenge for us because we would love to fix
Absolutely everything we would love every part of our product to be
Spotless, and shiny nothing for everyone all the time
However, we are
constantly building new
Products, we're constantly
Expanding the offerings that we have and our team has to make these trade-offs over whether they're going to fix things on a product that
Might not that might be that might be a little bit older
Versus investing in something that might be newer and better and just an overall better experience
so we constantly have to weigh up these trade-offs whether we're going to spend time on all the little details and
Tidying up all the dust in the corners and so on and so forth
versus
bringing back some new new things
Got it, has bigger issues
So I guess that's why if you have the quarterly fix it it
Forces you to make sure you don't let those dust files collect two bigger examining exactly
Okay,
And will also and also be clear that fix-it week should really only be the small things these should not be things that are
You know keeping you from your daily work right right, right?
Yeah, so if it's like a very big serious bug you're not going to wait for the next quarter fix it
Yeah, so something is big something. That's blocking
You from actually doing something as business-critical that's something that we have a you know we have to fix within a certain period Of time
Awesome our audience is super helpful and insightful
About sharing their experiences and observations if you could ask creators out there anything
about
Bugs or how we sort of handle those things? What would you want to know?
The most important thing about that. We want to know about bugs. They're about issues
Is that you report them when they happen and report as much information as you can
So using the feedback tool, and you can actually submit a screenshot
Which also captures information?
About what what what browser you were on and what device you are using and those sorts of things because those are critical to us
to
Diagnose what has actually happened
awesome, you know I think I'll put a
challenge out there for the audience
maybe in the comments
If you guys could share what you think are the biggest things that aren't working for you right now?
We know that we've already got a ton of feedback on Monetization
So that's already that's a high priority fix and you know effort the whole initiative
We know there's always questions around
Notifications and subscriptions and but outside of those I would be curious like are there other things
That we should be keeping an eye on it's not that we wouldn't do those first two
Those are you know highest priority but what else are some things that we could we could work on and make the experience better?
Cool cool, well thanks for sharing Karen
And hopefully maybe you'll be a recurring guest I could come back after every fix it haha sounds good. Keep it real
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