Hey, restaurant owners and operators if you're struggling with your staff,
it might be because they're not being on-boarded properly.
Nothing is more important than getting your staff on-boarded
properly because you never get a second chance to make a first impression.
So, in this video I'm gonna share with you 5 steps to onboarding your employees properly.
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Hey everybody, Ryan Gromfin here author, speaker, chef, restaurateur, and the founder of therestaurantboss.com
as well as clickbacon.com and that's right
there is no more important step
in getting great employees, keeping great employees,
getting the most out of your restaurant employees and getting them on-boarded properly.
So, grab a piece of paper and a pen right now and I want you to write down the five E's,
the five E's to on-boarding your staff properly.
The first is examine.
Examine is the interview process but what you need to be interviewing for is,
"Will this person fit into your culture?"
and "Are they able to do the job that you need?"
Specifically, so many times I see people going I don't know if this person's the right fit for the job,
but we'll change the job for them. Wrong answer, get clear on your job,
what you need and find the person for that job. Get clear on your culture and who's gonna fit into it.
We can always teach the hard skills, but it's very hard to take an employee who's got great hard skills,
but doesn't fit into your culture.
So, the first E in on boarding is the examination process, the interview process.
The second is engage.
Engage with them, introduced them to people.
People feel a part of a team and they don't want to leave.
I should say if people feel like they're part of a team.
If they feel like they're alone, and they don't know people and they're not friends with people.
They will leave for a little bit more money,
but when we feel like we're part of something we don't ever want to leave.
Think back to something in your life that you liked the partnership. You liked the teamwork.
Maybe it's a basketball team or a golf team or a football team or a job that you had where you
really loved the people that you were surrounded with
and maybe didn't love the work that much or weren't that good at it,
but it was the people that kept you coming back.
So, engage with your people, get them to be part of the team.
The next is excite. Get them excited about their future.
Find out their dreams and goals. What can you do to help them on their career path?
Not just yours, not just in the short term,
but what can you do while they're with you to help them achieve their goals, get them excited.
No person can do this better than
usually the owner and one of the things that I hate seeing when we bring on new staff is here's your apron,
Bill's gonna be taking care of you.
The owner has got to do a lot of the on-boarding or whoever is highest-ranking
most excited, most, most motivated, whoever can get that engagement and that excitement
into and out of your staff.
The third is educate.
This is simply training,
but not just getting them up to speed on their job. Constant and never ending improvement.
If your staff doesn't feel like they are growing every day,
they'll leave or they'll stop coming in or they'll stop performing.
It's not just enough to give them a paycheck.
You may think your staff doesn't care about growing and learning but trust me they do.
You just haven't asked enough questions to find out what they need more of
and then the last is empowering them.
If they don't feel comfortable in their job...
If they don't feel able to make decisions, no matter how big or how small
again they're gonna leave or they're not gonna show up or they're gonna be problems for you.
You have to empower your staff with the knowledge and the skills and the tools to make sure
that they can make some decisions on their own,
but make those decisions within the square box that you give them, right?
I talk a lot, one of my first videos I ever did was about
train tracks and how we have to set the boundaries for our employees
and then allow them to make their decisions within those train tracks.
We'll put a link below this for you to go watch it, but let's just quickly review here the five E's
in on-boarding your staff.
Examine, Engage, Excite, Educate and Empower.
I hope you enjoyed this week's video. Again if you haven't already,
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My name is Ryan Gromfin and I look forward to bringing you another great video
just like this next week. Have a wonderful day.
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