Bartending is customer service first and foremost.
Everything else is secondary.
That Bloody Mary that went out last night, Jimmy, was pretty gross,
and you basically just poured the mix,
- God knows how old that was, over some ice. - That's what we had.
You could've thrown in some lemon or lime,
or at least checked the expiration date.
That in itself is something
that we can actually tackle as a team here,
because we should elevate our bar,
and thereby inspire our customers to want to try something new.
This cocktail I'm gonna show you guys today
is called Blue Mai Tai.
In a mixing glass, add one ounce of lime juice,
half ounces of almond orgeat syrup,
pineapple juice, and blue curacao.
Next, add one and a half ounces of vodka, ice,
then shake and strain into an ice-filled Collins glass.
Garnish with a skewered maraschino cherry,
lime wedge, and nutmeg.
This is a Blue Mai Tai.
- Serving this with... - Both: A smile.
- I'll take that. - Right?
Again, we drink with our eyes.
This is a beautiful cocktail.
So you guys know what lies ahead tonight--
our stress test.
I'm going to be back here looking for three things--
attentiveness, effectiveness,
finally, I want you guys to care.
- This is on you. Thank you very much. - Thank you.
- How you doing? - Great, thank you.
All right, you had to go cool off earlier.
I get it. But you're back.
- Okay? - Yep.
Bob and Graham now get to meet me.
They got no direction, they got no goal,
they got no principle, they got nothing.
And I'm going to give them something today.
So, I want to get right into the food, man.
Real simple goods for stress test.
Let's just make it right.
Now we're gonna do an Italian panini.
We're gonna butter our roll. Face down.
And we're gonna grab our ingredients.
A bit of ham. Pieces of salami.
Let's throw some turkey in there.
Let's grill it up.
Take a little provolone, little bit of honey mustard.
The bread is toasting. Same thing.
We're gonna put it together, squeeze it down,
and again, you have another three-minute sandwich.
And there it is. You don't have a panini press,
but you got yourself a nice Italian panini.
Let's get back to wanting to do it, because we know you can.
Get the food out fast, be in sync with each other,
and we got this.
Hi.
You guys ready? You see the crowd out there?
Why don't we all get together? Let's talk for a couple minutes before we open.
Al, what are you looking for tonight from the team?
I would rather you guys take an extra couple seconds to make the cocktails right,
than just sling something out that the customer's not going to love.
Chef, what are you looking for tonight? Consistent good food, man.
If we could put that all together,
we're headed in the right direction.
So, let's tough up, let's work together, and let's make this happen.
Now listen to me, you're gonna get slammed in ordering,
you're gonna get slammed behind the bar.
Go where the pain is greatest.
The whole point of this is to show what we've got and what we don't.
Why don't you go ahead and let them in?
Hello, everybody. We are open for business.
- Come on in! - ( cheering )
- Hello. - How you guys doing?
Here's our drink menus. Please have a look
What up, guys?
- What can I get you? - I'll do a mai tai.
I made the first drink wrong already.
Soft smoosh.
Doreen: Soft smoosh.
- Thank you, young man. - Not a problem.
Um, you got to make it in the pint.
No, not with this. You shake it.
- Doreen, how we doing? - Not good.
- Why not good? - We haven't got a drink out yet.
- Are y'all ordering food? - He will.
- I'll take that, too. - Two of those.
Let me see that right now.
- Beef on weck. - Get ready. Here we go.
- Good? - Beauty.
Did you remember?
Looks good, man.
Sold.
What'd you forget?
- Oh. - Those are wrong. Redo.
Redo.
- Anybody have a drink on this side? - All: No!
No! Angel, let's go. Hurry up.
They're going right now.
By the way, you're about 3-to-1 ahead of the other bar.
- He's fast, isn't he? - Yeah!
Did you get everybody's order and give it to her? Did you?
- No. - She's sinking over there. Get both sides.
Oh, my goodness.
- Doreen. Come, please. - Yes?
- You're not managing this. They have food, don't they? - Mm-hmm.
- Do they have any drinks? - No.
- Doreen: I'm slammed on this side. - I gotta take--
Half the room hasn't been taken care of and most of these people have.
No, I gotta get my food in, and then I'll come that way.
Where are the next two at?
So how long has this been sitting here?
You wanted simple food fast and easy. No problem.
The guys have it. But it sits here so long.
You got one person running it, and it's just building up and building up.
So less food orders are coming in, so we're just stuck.
They're fine, but this little situation is what's killing us.
See it sitting there?
It's been sitting there for eight minutes.
What's the point of good food
if they don't come pick it up?
Doreen is oblivious.
She's completely lost, and in two minutes
we're gonna have to throw that food out
and start over again.
We've got to get this food out or we're gonna have to remake it all.
Some of the tickets aren't coming up, so I have to pull it--
- It's right here. - We got to pull it up on the computer.
Oh, wow. It's been almost 24 minutes and no drinks.
That's great. I love that.
- So were you here when we first opened? - Yeah.
- So you've been sitting here 20 minutes. Doreen! - Yes?
Nobody's ordered from this table at all.
So the money is here. We're not getting it!
Lindsey, I don't know how to work this machine.
Just hold on. You gotta do it yourself, though, because I can't.
- I can't. I don't know how. - Yes, you can.
What do you need? Pay attention.
- How do you start it? - Just calm down.
Who have we given drinks to and not collected money?
Did you pay for that drink?
- Did you? - Not yet.
Did you? Did you?
Who has actually paid for a drink?
Jimmy's side of the bar paid for the drink.
Angel! We haven't taken any money for any drinks. What are we doing?
- Oh, yeah, cash is on the bar. - I put cash here. Come on.
( chattering )
Didn't even give us a bill.
I just put my cash on the table.
So, hopefully they'll know what it's for.
Who has food, but no drinks?
Who has drinks, didn't get their food?
- Man: Here, here! - Who didn't get anything? ( all shouting )